Support Board
Date/Time: Wed, 27 Nov 2024 23:43:21 +0000
SierraChart 12 - Integrated Advanced MBO
View Count: 686
| [2023-06-26 14:12:50] |
| User68117 - Posts: 65 |
|
Hello, today I switched to SierraChart 12 - Integrated Advanced MBO, but I can't see anything in the DOM, even though I have it set. Where could the error be please? |
| [2023-06-26 15:43:50] |
| Sierra_Chart Engineering - Posts: 17198 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-26 15:55:09] |
| User68117 - Posts: 65 |
|
Software version: 2514 64-bit | 2023-06-26 10:52:09.977 Primary Thread ID: 2776 | 2023-06-26 10:52:09.977 Usage end date: 2023-07-22 | 2023-06-26 10:52:09.977 Enabled for: Advanced Features 2. | 2023-06-26 10:52:09.977 Enabled for: Sierra Chart Historical Data Service. | 2023-06-26 10:52:09.977 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-06-26 10:52:09.977 Enabled for: Delayed Denali Exchange Data Feed. | 2023-06-26 10:52:09.977 Enabled for exchange2: CME | 2023-06-26 10:52:09.977 Enabled for exchange2: fairx_exchange.data | 2023-06-26 10:52:09.977 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-06-26 10:52:09.977 Current selected Data/Trading service: Teton CME Order Routing | 2023-06-26 10:52:09.977 Custom symbol settings values: disabled | 2023-06-26 10:52:09.977 Chart Update Interval: 100 | 2023-06-26 10:52:09.977 Intraday Data Storage Time Unit: 0 | 2023-06-26 10:52:09.977 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-06-26 10:52:09.977 2023-06-26 15:52:09 Local computer time in UTC | 2023-06-26 10:52:09.977 2023-06-26 10:52:09 Local computer time in SC Time Zone | 2023-06-26 10:52:09.977 2023-06-26 15:51:46 Server time in UTC | 2023-06-26 10:52:09.977 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-06-26 10:52:09.977 Program path: C:\SierraChart\ | 2023-06-26 10:52:09.977 Data Files path: C:\SierraChart\Data\ | 2023-06-26 10:52:09.977 OS Version Number: 10.0 | 2023-06-26 10:52:09.978 Locale Setting: C | 2023-06-26 10:52:09.978 DLLs: DOM.dll, fims_dr.dll, fims_vc.dll, fims_volatilni_usecka.dll, GB_intra.dll, Hamyho_prurazy.dll, HiLoActivator.dll, LKP_MACD_Multiple.dll, LKP_SR_Hunter.dll, osma.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VIP2.dll, WPO_public.dll, WTR_public.dll, zyp-sierra-0.dll, zyp-sierra-1.dll, zyp-sierra-2.dll, zyp-sierra-6.dll, zyp-sierra-7.dll, zyp-sierra-free.dll, zyp-sierra-vip.dll | 2023-06-26 10:52:09.978 Allowed protected custom studies: | 2023-06-26 10:52:09.978 Crash reporter started: true | 2023-06-26 10:52:09.978 ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. | 2023-06-26 10:52:13.159 ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2023-07-26"}. Success=true | 2023-06-26 10:52:13.389 ESU23_FUT_CME 1 Min #1 | Reloading chart. | 2023-06-26 10:52:48.674 Mapping ESU23_FUT_CME to ESU23. Service code: cme | 2023-06-26 10:52:48.775 Denali Data Feed | Starting real-time market data updates for: ESU23_FUT_CME (ESU23). ID: 2 Service code: cme | 2023-06-26 10:52:48.775 Denali Data Feed | Requesting security definition data for: ESU23_FUT_CME (ESU23). ID: 2 | 2023-06-26 10:52:48.775 Starting DelayedDownloadMonitoringTimer | 2023-06-26 10:52:48.775 Starting HDTimeoutTimer | 2023-06-26 10:52:48.775 Added historical Intraday data request for ESU23_FUT_CME to the queue. | 2023-06-26 10:52:48.775 Intraday data recording state for symbol ESU23_FUT_CME is set to download 'Pending'. | 2023-06-26 10:52:48.775 Triggering next historical data download in queue. | 2023-06-26 10:52:48.775 Delaying start of download for ESU23_FUT_CME. | 2023-06-26 10:52:48.777 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESU23_FUT_CME | 2023-06-26 10:52:48.895 Teton CME Order Routing | Received security definition for symbol ESU23_FUT_CME | 2023-06-26 10:52:48.895 Denali Data Feed | Received security definition for symbol ESU23_FUT_CME | 2023-06-26 10:52:49.006 HD Request # 1 | Downloading Intraday chart data for ESU23_FUT_CME to the file ESU23_FUT_CME.scid. Service: cme | 2023-06-26 10:52:54.775 HD Request # 1 | Download start date-time: 2023-06-26 10:49:34.000000. File last date-time: 2023-06-26 10:49:34.221000 | 2023-06-26 10:52:54.775 HD Request # 1 | Using server: ds26.sierracharts.com port 10150 | 2023-06-26 10:52:54.775 Socket (3) | Creating socket. | 2023-06-26 10:52:54.775 Socket (3) | New receive buffer size: 5242880 | 2023-06-26 10:52:54.776 Socket (3) | Connecting to IP: 142.215.17.188. | 2023-06-26 10:52:54.776 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-06-26 10:52:55.029 HD Request # 1 | Sending historical data logon request message. | 2023-06-26 10:52:55.029 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-06-26 10:49:34. Record interval: 0. Symbol: ESU23 | 2023-06-26 10:52:55.707 HD Request # 1 | Decompressing data. | 2023-06-26 10:52:55.830 HD Request # 1 | Receiving Intraday data for ESU23_FUT_CME starting at 2023-06-26 10:49:34.083000 | 2023-06-26 10:52:56.084 Socket (3) | CloseSocket call. | 2023-06-26 10:52:56.088 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-06-26 10:52:56.088 Historical data download thread signaled to stop. | 2023-06-26 10:52:56.088 HD Request # 1 | Timestamp of first Intraday data file record written: 2023-06-26 10:49:36.330000. | 2023-06-26 10:52:56.088 HD Request # 1 | Received 5223 Intraday data records from 2023-06-26 10:49:34.083000 to 2023-06-26 10:52:54.076002 (3.3 minutes. Delay: 2.0 seconds) and wrote 5210 records for ESU23_FUT_CME | 2023-06-26 10:52:56.089 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-06-26 15:52:54.076002 | 2023-06-26 10:52:56.097 Added 3 Time and Sales records to Intraday data file for ESU23_FUT_CME after download. | 2023-06-26 10:52:56.097 HD Request # 1 | Completion time: 2s. | 2023-06-26 10:52:56.097 HD Request # 1 | Intraday data download complete for ESU23_FUT_CME. Unique request ID: 1 | 2023-06-26 10:52:56.097 Removing historical data download ID 1. | 2023-06-26 10:52:56.097 Real-time Intraday chart data file updates started for ESU23_FUT_CME | 2023-06-26 10:52:56.097 Intraday chart data file opened for ESU23_FUT_CME | 2023-06-26 10:52:56.097 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-06-26 10:52:56.097 Triggering next historical data download in queue. | 2023-06-26 10:52:56.097 No download requests in the queue to start downloads for. | 2023-06-26 10:52:56.097 Socket (3) | Socket gracefully closed by remote side. | 2023-06-26 10:52:56.213 Socket (3) | Closed. | 2023-06-26 10:52:56.213 Opened cached Intraday file: C:\SierraChart\Data\ESU23_FUT_CME.scid. Thread ID: 12248 | 2023-06-26 10:52:57.948 File >> Disconnect selected. | 2023-06-26 10:53:06.265 Teton CME Order Routing | Waiting for socket receive thread to end | 2023-06-26 10:53:06.266 DTC Client socket (1) | CloseSocket call. | 2023-06-26 10:53:06.266 DTC Client socket (1) | Max send buffers used during socket life: 4 | 2023-06-26 10:53:06.266 DTC Client socket (1) | Max send buffer size during socket life: 258 | 2023-06-26 10:53:06.266 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-06-26 10:53:06.266 Denali Data Feed | Waiting for socket receive thread to end | 2023-06-26 10:53:06.266 DTC Client socket (2) | CloseSocket call. | 2023-06-26 10:53:06.266 Denali Data Feed | Disconnected from the server. | 2023-06-26 10:53:06.267 Teton CME Order Routing | Disconnected. | 2023-06-26 10:53:06.267 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-06-26 10:53:06.267 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-06-26 10:53:06.384 DTC Client socket (1) | Closed. | 2023-06-26 10:53:06.384 Teton CME Order Routing | Firm: AMP | 2023-06-26 10:53:33.879 Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11067 | 2023-06-26 10:53:33.879 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-06-26 10:53:33.880 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-06-26 10:53:33.880 DTC Client socket (1) | Connecting to IP: 208.185.224.130. | 2023-06-26 10:53:33.880 Teton CME Order Routing | Network connection to server complete. | 2023-06-26 10:53:33.997 Teton CME Order Routing | Starting socket receive thread. | 2023-06-26 10:53:33.997 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-06-26 10:53:33.997 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-06-26 10:53:34.346 Teton CME Order Routing | Sending logon request message. | 2023-06-26 10:53:34.346 Teton CME Order Routing | Received logon response. | 2023-06-26 10:53:34.934 Teton CME Order Routing | Server Name: SC DTC Server. Build=45618. | 2023-06-26 10:53:34.934 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-06-26 10:53:34.934 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-06-26 10:53:34.934 Teton CME Order Routing | Trading is supported. | 2023-06-26 10:53:34.934 Teton CME Order Routing | Order cancel and replace is supported. | 2023-06-26 10:53:34.934 Teton CME Order Routing | OCO Orders supported. | 2023-06-26 10:53:34.934 Teton CME Order Routing | Bracket Orders supported. | 2023-06-26 10:53:34.934 Teton CME Order Routing | Connected to server complete. | 2023-06-26 10:53:34.934 Triggering next historical data download in queue. | 2023-06-26 10:53:34.936 Triggering next historical data download in queue. | 2023-06-26 10:53:34.936 Triggering next historical data download in queue. | 2023-06-26 10:53:34.936 Triggering next historical data download in queue. | 2023-06-26 10:53:34.936 Subscribing to symbol for symbol alert. ESH23_FUT_CME | 2023-06-26 10:53:34.936 Mapping ESH23_FUT_CME to ESH23. Service code: cme | 2023-06-26 10:53:34.936 Using symbol data fast lookup vector | 2023-06-26 10:53:34.936 Denali Data Feed | Starting real-time market data updates for: ESH23_FUT_CME (ESH23). ID: 1 Service code: cme | 2023-06-26 10:53:34.936 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 | 2023-06-26 10:53:34.936 Denali Data Feed | Requesting security definition data for: ESH23_FUT_CME (ESH23). ID: 1 | 2023-06-26 10:53:34.936 Updated verified funded futures trading account ending date to: 2023-07-26 15:53:34 | 2023-06-26 10:53:34.936 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-06-26 10:53:34.937 DTC Client socket (3) | Creating socket. | 2023-06-26 10:53:34.937 No download requests in the queue to start downloads for. | 2023-06-26 10:53:34.937 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-06-26 10:53:34.937 DTC Client socket (3) | Connecting to IP: 142.215.18.147. | 2023-06-26 10:53:34.937 No download requests in the queue to start downloads for. | 2023-06-26 10:53:34.937 No download requests in the queue to start downloads for. | 2023-06-26 10:53:34.937 No download requests in the queue to start downloads for. | 2023-06-26 10:53:34.937 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2023-06-26 13:59:01.306800 | 2023-06-26 10:53:34.953 Mapping ESU23_FUT_CME to ESU23. Service code: cme | 2023-06-26 10:53:35.043 Denali Data Feed | Starting real-time market data updates for: ESU23_FUT_CME (ESU23). ID: 2 Service code: cme | 2023-06-26 10:53:35.043 Denali Data Feed | Requesting security definition data for: ESU23_FUT_CME (ESU23). ID: 2 | 2023-06-26 10:53:35.043 Added historical Intraday data request for ESU23_FUT_CME to the queue. | 2023-06-26 10:53:35.043 Intraday data recording state for symbol ESU23_FUT_CME is set to download 'Pending'. | 2023-06-26 10:53:35.043 Triggering next historical data download in queue. | 2023-06-26 10:53:35.043 Delaying start of download for ESU23_FUT_CME. | 2023-06-26 10:53:35.061 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESH23_FUT_CME | 2023-06-26 10:53:35.062 Teton CME Order Routing | Received security definition for symbol ESH23_FUT_CME | 2023-06-26 10:53:35.062 Updated verified funded futures trading account ending date to: 2023-07-26 15:53:35 | 2023-06-26 10:53:35.062 Denali Data Feed | Network connection to server complete. | 2023-06-26 10:53:35.063 Denali Data Feed | Starting socket receive thread. | 2023-06-26 10:53:35.063 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-06-26 10:53:35.064 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=104040 | 2023-06-26 10:53:35.075 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=104040A | 2023-06-26 10:53:35.146 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESU23_FUT_CME | 2023-06-26 10:53:35.169 Teton CME Order Routing | Received security definition for symbol ESU23_FUT_CME | 2023-06-26 10:53:35.169 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-06-26 10:53:35.191 Denali Data Feed | Sending logon request message. | 2023-06-26 10:53:35.191 Denali Data Feed | Received logon response. | 2023-06-26 10:53:36.066 Denali Data Feed | Server Name: SC Realtime Server. | 2023-06-26 10:53:36.066 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-06-26 10:53:36.066 Denali Data Feed | Successfully connected. | 2023-06-26 10:53:36.066 Denali Data Feed | Trading is not supported. | 2023-06-26 10:53:36.066 Denali Data Feed | Restarting real-time data updates for symbol: ESH23_FUT_CME -> ESH23 | 2023-06-26 10:53:36.066 Denali Data Feed | Restarting real-time data updates for symbol: ESU23_FUT_CME -> ESU23 | 2023-06-26 10:53:36.066 Denali Data Feed | Real-time data for symbol ESH23_FUT_CME is currently unavailable. | 2023-06-26 10:53:36.286 Denali Data Feed | Received security definition for symbol ESH23_FUT_CME | 2023-06-26 10:53:36.286 Denali Data Feed | Received security definition for symbol ESU23_FUT_CME | 2023-06-26 10:53:36.286 HD Request # 2 | Downloading Intraday chart data for ESU23_FUT_CME to the file ESU23_FUT_CME.scid. Service: cme | 2023-06-26 10:53:41.849 HD Request # 2 | Download start date-time: 2023-06-26 10:53:06.000000. File last date-time: 2023-06-26 10:53:06.197000 | 2023-06-26 10:53:41.849 HD Request # 2 | Using server: ds28.sierracharts.com port 10149 | 2023-06-26 10:53:41.849 Socket (4) | Creating socket. | 2023-06-26 10:53:41.849 Socket (4) | New receive buffer size: 5242880 | 2023-06-26 10:53:41.849 Socket (4) | Connecting to IP: 142.215.18.147. | 2023-06-26 10:53:41.849 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-06-26 10:53:42.099 HD Request # 2 | Sending historical data logon request message. | 2023-06-26 10:53:42.099 HD Request # 2 | Requesting Intraday data. Start date-time: 2023-06-26 10:53:06. Record interval: 0. Symbol: ESU23 | 2023-06-26 10:53:42.773 HD Request # 2 | Decompressing data. | 2023-06-26 10:53:42.894 HD Request # 2 | Receiving Intraday data for ESU23_FUT_CME starting at 2023-06-26 10:53:06.197000 | 2023-06-26 10:53:43.022 Socket (4) | CloseSocket call. | 2023-06-26 10:53:43.022 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-06-26 10:53:43.022 Historical data download thread signaled to stop. | 2023-06-26 10:53:43.022 HD Request # 2 | Timestamp of first Intraday data file record written: 2023-06-26 10:53:07.585000. | 2023-06-26 10:53:43.023 HD Request # 2 | Received 735 Intraday data records from 2023-06-26 10:53:06.197000 to 2023-06-26 10:53:42.526014 (36.3 seconds. Delay: 0.5 seconds) and wrote 734 records for ESU23_FUT_CME | 2023-06-26 10:53:43.023 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2023-06-26 15:53:42.526014 | 2023-06-26 10:53:43.030 Added 1 Time and Sales records to Intraday data file for ESU23_FUT_CME after download. | 2023-06-26 10:53:43.030 HD Request # 2 | Completion time: 2s. | 2023-06-26 10:53:43.030 HD Request # 2 | Intraday data download complete for ESU23_FUT_CME. Unique request ID: 2 | 2023-06-26 10:53:43.030 Removing historical data download ID 2. | 2023-06-26 10:53:43.030 Real-time Intraday chart data file updates started for ESU23_FUT_CME | 2023-06-26 10:53:43.030 Intraday chart data file opened for ESU23_FUT_CME | 2023-06-26 10:53:43.030 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-06-26 10:53:43.030 Triggering next historical data download in queue. | 2023-06-26 10:53:43.030 No download requests in the queue to start downloads for. | 2023-06-26 10:53:43.030 Socket (4) | Socket gracefully closed by remote side. | 2023-06-26 10:53:43.143 Socket (4) | Closed. | 2023-06-26 10:53:43.144 Opened cached Intraday file: C:\SierraChart\Data\ESU23_FUT_CME.scid. Thread ID: 12248 | 2023-06-26 10:53:43.321 |
| [2023-06-26 17:41:57] |
| Sierra_Chart Engineering - Posts: 17198 |
|
There is one thing we did not ask you to do and that is open a market depth window with File >> Open Market Depth Window. Make sure this option is set to Yes: Sierra Chart Server Settings: Subscribe Market By Order Data When Market Depth Subscribe (Global Settings >> Sierra Chart Server Settings >> General >> General) And then reconnect to the data feed if it is enabled: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-26 17:45:19
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| [2023-06-27 06:57:49] |
| User68117 - Posts: 65 |
|
So restarting Sierrachart finally helped and it started. But I still have a problem. Why does MBO still show me all of them in the DOM and not just those above 50 when I set ES Minimum Market by Order to the value 50 in Symbol Settings? |
 MBOmin50.jpg / V - Attached On 2023-06-27 06:57:38 UTC - Size: 377.67 KB - 94 views |
| [2023-06-27 10:51:47] |
| Sierra_Chart Engineering - Posts: 17198 |
|
What is the symbol of that Trading DOM? Are you using the Trade and Current Quote Symbol: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) Also after changing that particular Symbol Setting, reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-27 10:52:47
|
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