Support Board
Date/Time: Wed, 27 Nov 2024 02:24:09 +0000
Cannot connect to Rithmic
View Count: 1247
| [2014-07-02 13:44:31] |
| Zosimus - Posts: 345 |
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As of Yesterday I cannot connect to Rithmic on my Non/Clr copy of Sierra V.1155. (The regular .NET copy V. 1140 connects without a problem but I hardly use it). If no chart is open then the status bar is green (but even then only after I press the connect button). once I open a chart or even just one dom the Status bar turns red and connection is lost. Tried updating to latest Non/Clr version (1155) and tried disconnecting and connecting again. When I press the Connect button I can see the DTC bridge popping up for a second and then it shuts down. Here is the Log: Software version: 1155 | 2014-07-02 09:39:20 Usage end date: 2014-07-22 | 2014-07-02 09:39:20 Enabled for: Advanced Features. | 2014-07-02 09:39:20 Enabled for: Advanced Features 2. | 2014-07-02 09:39:20 Enabled for: Sierra Chart Historical Data Service. | 2014-07-02 09:39:20 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-07-02 09:39:20 Active service: Rithmic Trading | 2014-07-02 09:39:20 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-07-02 09:39:20 2014-07-02 16:39:20 Local computer clock time | 2014-07-02 09:39:20 2014-07-02 13:39:20 GMT time | 2014-07-02 09:39:20 2014-07-02 09:39:20 Time zone adjusted time | 2014-07-02 09:39:20 Time difference to server time: 0 seconds. | 2014-07-02 09:39:20 Program path: C:\SC_Optimus_NoCLR\ | 2014-07-02 09:39:20 Data Files path: C:\SC_Optimus_NoCLR\Data\ | 2014-07-02 09:39:20 OS Version Number: 6.1 | 2014-07-02 09:39:20 Checking for new symbol settings for rim | 2014-07-02 09:39:20 Symbol settings are up-to-date for rim | 2014-07-02 09:39:20 Rithmic Trading - Port for executable: 25310 | 2014-07-02 09:39:29 Rithmic Trading - Starting server: C:\SC_Optimus_NoCLR\Rim\DTCBridge.exe | 2014-07-02 09:39:29 Rithmic Trading: Connecting to the server 127.0.0.1. Port 25310 | 2014-07-02 09:39:31 Socket (784) - Connected. | 2014-07-02 09:39:31 Rithmic Trading: Connected to server. | 2014-07-02 09:39:31 Rithmic Trading: Sending logon request message. | 2014-07-02 09:39:31 Rithmic Trading | Starting the connection process to data and trading service. | 2014-07-02 09:39:31 Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-07-02 09:39:31 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-07-02 09:39:31 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-07-02 09:39:34 Rithmic Trading | Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2014-07-02 09:39:34 Rithmic Trading | Server Alert: Trading System Connection Opened | 2014-07-02 09:39:35 Rithmic Trading | Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2014-07-02 09:39:36 Rithmic Trading | Server Alert: PnL Connection Opened | 2014-07-02 09:39:37 Rithmic Trading | Server Alert: PnL Connection Login Complete. Result text: "ok" | 2014-07-02 09:39:37 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2014-07-02 09:39:38 Rithmic Trading | Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2014-07-02 09:39:38 Rithmic Trading Server Info - Server Name: SC DTC Bridge. Server Version: 1.1. Provider Name: Rithmic DTC. | 2014-07-02 09:39:38 Rithmic Trading - Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-07-02 09:39:38 Rithmic Trading - Successfully connected. | 2014-07-02 09:39:38 Rithmic Trading: Requesting Trade Positions data. | 2014-07-02 09:39:43 Rithmic Trading - Starting real-time market data updates for: ESU4-CME. ID: 1 | 2014-07-02 09:39:56 Rithmic Trading | Received unknown message type from local socket. Disconnecting | 2014-07-02 09:39:56 Rithmic Trading | Deleting API object. | 2014-07-02 09:39:56 Rithmic Trading | Server Alert: Intraday History Connection Closed | 2014-07-02 09:39:56 Rithmic Trading | Server Alert: PnL Connection Closed | 2014-07-02 09:39:56 HD Request # 2 - Downloading Intraday chart data for ESU4-CME to the file ESU4-CME.scid. Service: rim | 2014-07-02 09:39:56 HD Request # 2 - Download start Date-Time: 2014-07-02 09:27:02.0 | 2014-07-02 09:39:56 Rithmic Trading | Server Alert: Trading System Connection Closed | 2014-07-02 09:39:56 Rithmic Trading | Server Alert: Market Data Connection Closed | 2014-07-02 09:39:56 HD Request # 2 - Using server: ds3.sierracharts.com port 10149 | 2014-07-02 09:39:56 Socket (0) - Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-07-02 09:39:56 Socket (784) - Closed. No error. | 2014-07-02 09:39:56 Socket (784) - Shutdown and closed. | 2014-07-02 09:39:56 Connection to the external service has been lost. | 2014-07-02 09:39:56 Rithmic Trading: Disconnected from the server. | 2014-07-02 09:39:56 Socket (1604) - Connected. | 2014-07-02 09:39:56 HD Request # 2 - Sending historical data logon request message. | 2014-07-02 09:39:56 HD Request # 2 - Requesting Intraday data. Start Date-Time: 2014-07-02 09:27:02. Record interval: 0. Symbol: ESU4-CME | 2014-07-02 09:39:57 HD Request # 2 - Decompressing data. | 2014-07-02 09:39:57 HD Request # 2 - Receiving Intraday data for ESU4-CME starting at 2014-07-02 09:27:02 | 2014-07-02 09:39:57 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-07-02 09:27:02 | 2014-07-02 09:39:57 Socket (1604) - Shutdown and closed. | 2014-07-02 09:39:58 The network socket for historical data has been closed. | 2014-07-02 09:39:58 HD Request # 2 - Received 19895 records from 2014-07-02 09:27:02 to 2014-07-02 09:39:57 (12.9 minutes) and wrote 19887 records for ESU4-CME | 2014-07-02 09:39:58 HD Request # 2 - Intraday download COMPLETE for ESU4-CME. Completion time: 2s | 2014-07-02 09:39:58 Date Time Of Last Edit: 2014-07-02 13:50:28
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| [2014-07-02 15:15:35] |
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We see what the problem is. We are resolving this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-02 15:54:28] |
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This problem is now resolved. Update Sierra Chart with Help >> Download Current Version. We apologize for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-02 16:37:26] |
| Zosimus - Posts: 345 |
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Yes, everything is ok now. Thanks for your fast response. |
| [2014-07-03 08:44:07] |
| Zosimus - Posts: 345 |
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One small problem still exists. When I start Sierra it doesn't connect automatically like it used to. The status bars is red "Not Connected" and it only connects after I press the Connect button.
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| [2014-07-03 09:00:54] |
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Make sure you have Global Settings >> Data/Trade Service Settings >> Connect on Program Startup enabled.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-03 09:01:08
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| [2014-07-03 12:55:41] |
| Zosimus - Posts: 345 |
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Yes, this solved the problem. I must have unchecked it by mistake. Thanks.
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