Support Board
Date/Time: Thu, 28 Nov 2024 03:57:15 +0000
Order parameters are invalid
View Count: 334
| [2023-06-12 11:16:01] |
| cmiranda - Posts: 3 |
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Hi there, I am getting this error when placing order. Dax. Trade Order Error - CQG order update. Status: REJECTED. Text: Order request rejected. Please contact customer support.[Order parameters are invalid]. Internal Order ID: 649. Service Order ID: 940286455. Symbol: F.US.FDXSM23. Account: 165796 | 2023-06-12 07:05:35.184 * Could you please help me with this? Thank you! |
| [2023-06-12 11:31:55] |
| Sierra_Chart Engineering - Posts: 17199 |
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Check the Time in Force setting and make sure it is set to Day or Good Till canceled: Basic Trading and the Trade Window: Main >> TimeInForce (Time in Force): Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-12 13:44:52] |
| cmiranda - Posts: 3 |
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Thank you for the prompt reply. The time in force setting correctly. What else could be?
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| [2023-06-12 14:19:08] |
| Sierra_Chart Engineering - Posts: 17199 |
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What is the order type of the order?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-12 14:54:33] |
| cmiranda - Posts: 3 |
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I tried attached order and just market order. None of them worked. Same error.
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| [2023-06-12 15:10:39] |
| Sierra_Chart Engineering - Posts: 17199 |
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What are the specific order types of the Attached Orders? You can also contact your broker for more help because we do not see anything more than that message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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