Support Board
Date/Time: Wed, 27 Nov 2024 04:48:01 +0000
No data download after starting SC
View Count: 440
| [2023-06-09 08:11:00] |
| User146848 - Posts: 121 |
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Hello, after starting SC there is no data download. I have to start it all manually for each and every chartbook/symbol every day. So i amasking for help to get rid of this annoyance. Thx |
 NO DOWNLOAD.jpg / V - Attached On 2023-06-09 08:10:44 UTC - Size: 236.61 KB - 83 views |
| [2023-06-09 08:52:56] |
| Sierra_Chart Engineering - Posts: 17190 |
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Tell us one symbol this happens with. One symbol only. Tell us the exact time and time zone this happens. And then at that time provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) And only tell us when this happens after you are starting Sierra Chart. Not at any other time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-14 12:03:56] |
| User146848 - Posts: 121 |
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Greetings, to have a faster PC/program start i usually us the Hibernate modus of Win10. The last 3 days i exclusivly used the shut down modus. Every time the charts did correctly load all missing data after the program start. Could the use of the Hibernate modus cause any data download trouble? Best Regards |
| [2023-06-14 14:15:10] |
| Sierra_Chart Engineering - Posts: 17190 |
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We see you are using sub instances. There has been a recent issue involving sub instances with historical data downloads not occurring under some conditions. This is resolved. Update Sierra Chart. Instructions: Software Download: Fast Update Follow the instructions here to download the missing historical data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-15 11:21:33] |
| User146848 - Posts: 121 |
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OK, i used again the hibernation method to turn off my PC. Its still the same problem...data gap in all charts. Are you still interested in the log or do you only care about a download problem after a regular SC start? Again...i use hibernation and not the shut down method. Test was with latest SC version. Thx Date Time Of Last Edit: 2023-06-15 12:51:43
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| [2023-06-15 13:21:36] |
| Sierra_Chart Engineering - Posts: 17190 |
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Does this problem only occur in a sub instance of Sierra Chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-15 13:21:43
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| [2023-06-27 07:19:06] |
| User146848 - Posts: 121 |
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I opened a chartbook in the main instance...so far no data gaps in the subs.
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| [2023-06-27 10:50:04] |
| Sierra_Chart Engineering - Posts: 17190 |
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Update Sierra Chart to the latest version. Instructions: Software Download: Fast Update See if that resolves any missing data you have in sub instances. Follow the instructions here to download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-26 07:21:10] |
| User146848 - Posts: 121 |
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Hello, i am using version 2547 64bit and the problem with no data in the subs after starting the pc from Hibernate modus makes again trouble: I have to delete and reload data for every single chartbook after starting my pc. Pls advise... Thx |
| [2023-09-26 09:26:02] |
| Sierra_Chart Engineering - Posts: 17190 |
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Therefore, there is some connectivity problem, related to hibernate causing the issue. If you are missing data, follow these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-26 09:26:17
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