Support Board
Date/Time: Thu, 28 Nov 2024 03:58:20 +0000
data
View Count: 334
| [2023-06-08 06:18:54] |
| TheFibber - Posts: 83 |
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hi there is a problem with a lot of intraday data...fake data for MCD JPM HD and so on. in the attachment you can see intraday 12H of hd as an example
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hd.JPG| [2023-06-08 12:31:00] |
| TheFibber - Posts: 83 |
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sorry but can you resolve the problem? i need to do my analysis thanks |
| [2023-06-08 12:32:53] |
| Sierra_Chart Engineering - Posts: 17199 |
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This has been resolved. Follow the instructions here: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) Also that data was transmitted by the exchange on the CTA feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-08 12:40:18] |
| Sierra_Chart Engineering - Posts: 17199 |
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Actually we can still see a problem with some of the symbols. For now just do not include the evening session until we look into this some more.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-08 13:03:52] |
| TheFibber - Posts: 83 |
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it doesn't work. if i delete and download to the same chart it remain the same. WHEN i create a new chartbook and download the same ticker it works. but when i set session fromm 00:00 to 23:59 the error reappear. so i delete the file from the directory \data and redownload it but it is the same!!!! can you take me in control with teamviewer? |
| [2023-06-08 13:42:09] |
| Sierra_Chart Engineering - Posts: 17199 |
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Refer to post #4. Remove the evening session data for now! No we are not going to be doing any remote session. That is not needed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-08 13:50:46] |
| TheFibber - Posts: 83 |
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i don't find post #4 can you link me here that post? thanks |
| [2023-06-08 13:52:01] |
| TheFibber - Posts: 83 |
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and : is there a problem you are going to fix?
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| [2023-06-08 14:02:30] |
| Sierra_Chart Engineering - Posts: 17199 |
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Yes of course! The NYSE transmitted erroneous data last night after the close! this data was from the exchange! We developed a filter this morning for it but it is not working as expected. We need to research this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-08 14:34:35] |
| TheFibber - Posts: 83 |
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Thanks
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