Support Board
Date/Time: Wed, 19 Mar 2025 04:51:12 +0000
Ticket 1685925964287
View Count: 291
| [2023-06-05 14:15:14] |
| User104854 - Posts: 457 |
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I received this ticket from you 'Starting at the date 2023-06-07, you will begin to receive delayed data for the CME, CBOT, NYMEX, COMEX Exchanges for the following reason:' I have logged into my live trading account through Teton in the past 30 days including today. Is there a way to confirm this through my Sierra Chart account? Anyway I assume that since I've logged in I will not receive delayed data on 2023-06-07. Please confirm this. Thank you. I'm also with Stage 5 and use Teton and I just read that I don't even need to connect because Sierra Chart will automatically recognize it. Date Time Of Last Edit: 2023-06-05 14:23:09
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| [2023-06-05 14:20:08] |
| Sierra_Chart Engineering - Posts: 18838 |
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Yes this is confirmed: Is there a way to confirm this through my Sierra Chart account?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-05 14:25:37] |
| User104854 - Posts: 457 |
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Thank you for the quick reply. So I will not get delayed data on the 7th then? The ticket says that I will and maybe it should say that I will unless I log into my live account by then. Also I'm with Stage 5 and use Teton and I just read that I don't even need to connect because Sierra Chart will automatically recognize it. Is this true? Appreciate it. Just don't want any surprises on the 7th. Thanks. |
| [2023-06-05 16:29:29] |
| John - SC Support - Posts: 38782 |
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You can always view your "Verified Until" date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Since that date is now set to July 5, 2023, you are good to get real-time data until that date. If you stay connected to your Stage 5 account, then your "Verified Until" date will constantly update, so you would not need to do anything special to make a connection. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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