Support Board
Date/Time: Thu, 28 Nov 2024 05:37:00 +0000
Reverting back to package 11
View Count: 249
| [2023-05-30 13:57:19] |
| Marc_Law - Posts: 9 |
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Hello, I wanted to revert back to package 11 and see if I can get refunded for the next few months I bought package 12 for. I found myself not utilizing the tools package 12 uses and so I found no use for package 12. I even de-activated, "CME with Market Depth for non-professional Trading accounts" because I don't use DOM enough to use it well. Is it possible to get a pro-rated refund on that? I don't mind keeping the refunded money as credit for later purchases. Thank you |
| [2023-05-30 16:33:11] |
| John - SC Support - Posts: 36350 |
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The exchanges do not give refunds, and the fees you pay for the exchanges go to the exchanges themselves. So we are not able to issue a refund for this. In terms of your package, you can change it at any time. Follow these instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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