Support Board
Date/Time: Thu, 28 Nov 2024 07:56:00 +0000
SC triggering continuous Anti Malware scans
View Count: 296
| [2023-05-23 04:14:14] |
| cmet - Posts: 552 |
|
For some reason, Sierra now sets off constant Anti-malware in Windows 11. This is causing a huge performance hit to the platform when using. If I close Sierra, the CPU usage goes back to flat. Only way I can find to mitigate this is to exclude SC install folders from anti-malware scans (which I'd rather not do). When I do this, CPU usage is normal and no problems. Anti-malware CPU usage drops to zero. I'm sure this is not a priority but would be nice to keep AM on without taking the huge performance hit. Any idea why I might be running into this all of a sudden? |
| [2023-05-23 06:06:13] |
| Sierra_Chart Engineering - Posts: 17200 |
|
This is what you must do: Only way I can find to mitigate this is to exclude SC install folders from anti-malware scans (which I'd rather not do). You cannot have Sierra Chart being scanned. It will create a significant performance issue. There is no other possibility. It is standard procedure to not have Sierra Chart be scanned. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.8 - Antivirus/Anti-Malware Software Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-23 07:38:56
|
To post a message in this thread, you need to log in with your Sierra Chart account: