Support Board
Date/Time: Wed, 27 Nov 2024 21:33:14 +0000
live account
View Count: 950
| [2023-05-19 00:00:34] |
| User756716 - Posts: 29 |
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I would like go live and upgrade to service package 11 with Denail Data feed and teton order routing. Does this price include the Live CME Data or do I need to pay it separately? If so how and where? Lastly, I am using Interactive Broker as my broker and wanted to know if I can use the 30 evaluation (service pack 12) for live account? Thanks |
| [2023-05-19 00:13:24] |
| Tony - Posts: 521 |
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CME Data is optional, log on to sierrachart.com and Support --> Account Control Panel --> Activate Services, sign the "CME / CBOT / NYMEX / COMEX Exchange Agreements" and activate the data feed(s) you want. Unfortunately, Interactive Broker does not support Teton, I had to switch from IBKR to EdgeClear Teton. |
| [2023-05-19 01:06:30] |
| User756716 - Posts: 29 |
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will the Denail feed work with IB or do I need the teton order routing?
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| [2023-05-19 01:50:31] |
| Tony - Posts: 521 |
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Denali works with IB. IB does not support Teton. IB has it's own order routing. |
| [2023-05-19 17:57:06] |
| John - SC Support - Posts: 36350 |
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To setup the Denali Data for the CME Group, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* You can use Package 12 with Interactive Brokers, but you have to be getting the data from our Denali feed in order to get the MBO data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-19 21:04:52] |
| User756716 - Posts: 29 |
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Hi, I am using service pack 12 with Denali Data feed and my broker will be Interactive Brokers. Do I use the Interactive Broker setup on their set or do you have another setup using IB but using SC service package for market data? The reason I asked because in their setup it's asking me to change the Data/trade service to Interactive Broker. Is this correct? |
| [2023-05-19 21:25:39] |
| John - SC Support - Posts: 36350 |
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Here are our instructions to connect to Interactive Brokers: Interactive Brokers Trading Service: Setup Instructions You will set your "Data/Trade Service Settings >> Current Selected Service" to "Interactive Brokers". This is telling the system that you will be connecting to IB. But, as long as you have the Denali Exchange Data Feed setup properly, then you will be getting the data from our Denali feed. For more information on this, refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-19 22:23:56] |
| User756716 - Posts: 29 |
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On the attachment, I circled two areas. Does this mean I am setup correctly for live trading, with Denali market data and using IB as the broker and order routing? TIA |
 Screen Shot 2023-05-19 at 3.21.57 PM.png / V - Attached On 2023-05-19 22:23:02 UTC - Size: 268.88 KB - 77 views |
| [2023-05-22 14:11:11] |
| Sierra_Chart Engineering - Posts: 17198 |
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Yes from what we see this is correct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-22 16:32:49] |
| User756716 - Posts: 29 |
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my time at bottom of chart is not displaying ETH time. I change my session time from 09:30:00 - 16:00 to 18:00:00-17:00:00 and the results are still the same. see attachment.
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| Screen Shot 2023-05-22 at 8.50.09 AM.png / V - Attached On 2023-05-22 16:32:29 UTC - Size: 453.83 KB - 79 views |
| [2023-05-22 22:54:17] |
| John - SC Support - Posts: 36350 |
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Your Session Times are jumbled. You need to make sure that the Evening Session does not overlap the Day session. Refer to the following regarding Session Times: Chart Session Times For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-26 15:33:20] |
| User756716 - Posts: 29 |
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I changed my symbol from ES to MES and it is taking forever to download. Why is it taking so long to download? Please help I attached a screenshot.
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| Screen Shot 2023-05-26 at 8.31.52 AM.png / V - Attached On 2023-05-26 15:32:22 UTC - Size: 92.02 KB - 62 views |
| [2023-05-26 17:58:18] |
| John - SC Support - Posts: 36350 |
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It is taking a long time to load because you have requested a lot of data. The data we see loading at the time of the image you took is from September of 2022. You just have to wait for all of it to load, or do not load so much data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-26 18:16:07] |
| User756716 - Posts: 29 |
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I didn't request that must. how do I change it to load maybe 6 months?
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| [2023-05-26 18:46:31] |
| User756716 - Posts: 29 |
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So i went to chart - chart setting - data limiting and each time I try to change the Date Range in File it to 2023-01-30 and hit apply to all it goes back to the date I have circle in the attachment. I reduced the Days to load to 90 from 365 and it's been over 5 hours since trying to download the historical data. I have Danali Data feed.
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| Screen Shot 2023-05-26 at 11.41.23 AM.png / V - Attached On 2023-05-26 18:46:10 UTC - Size: 150.95 KB - 70 views |
| [2023-05-26 20:34:24] |
| John - SC Support - Posts: 36350 |
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You do not want to change the "Date Range in File". Just adjust the "Days to Load", as long as the setting for "Load Data Limiting Method" is set to "Use Number of Days to Load", otherwise, you would adjust the "Date Range From/To". It is still trying to load data from way back for some reason. If you still do not have the data displaying and it is still trying to load, then select "Chart >> Reload and Recalculate". This should force it to load just what you have set in the Chart Settings. Let us know if you still have an issue after this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-26 20:48:55] |
| User756716 - Posts: 29 |
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I did that and it's still taking a long time to load. All i did this morning was change the symbol from ES to MES and it has been nothing but problems trying to load the data. The application keeps freezing and i had to force quick and reboot my computer. It's been a hassle. please help.
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| Screen Shot 2023-05-26 at 11.23.17 AM.png / V - Attached On 2023-05-26 20:46:44 UTC - Size: 169.9 KB - 73 views Screen Shot 2023-05-26 at 11.25.38 AM.png / V - Attached On 2023-05-26 20:46:53 UTC - Size: 274.71 KB - 64 views |
| [2023-05-26 20:56:36] |
| John - SC Support - Posts: 36350 |
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The most recent images show that you have the data being loaded. Depending on a number of factors, it can take a bit. How long has it taken to load the data now that you are only trying to load 90 days?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-26 21:12:34] |
| User756716 - Posts: 29 |
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I've been doing it since 11:30 this morning. It would get to 70% and get stuck and reload.
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| Screen Shot 2023-05-26 at 2.08.29 PM.png / V - Attached On 2023-05-26 21:12:11 UTC - Size: 106.42 KB - 66 views |
| [2023-05-26 21:16:21] |
| John - SC Support - Posts: 36350 |
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We also see that it states "Calculating Studies" in the upper left. So that is another factor going into why that chart is taking awhile to load. First, open a new chart without any studies on it for the same symbol. See if the data will load. If it does, then there is probably something with a study having an issue on that other chart. Let us know if the new chart takes a long time to load as well. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-26 21:50:04] |
| User756716 - Posts: 29 |
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Everything is freezing up on my chart book and this is how the market profile (letters) look now. I had all chartbook setup correctly when I was using the SIM with ES and the only thing I did this morning at 0630 was change the symbol to MES and it has been a challenge after i change the symbol to MES.
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| Screen Shot 2023-05-26 at 2.45.29 PM.png / V - Attached On 2023-05-26 21:49:42 UTC - Size: 165.03 KB - 69 views Screen Shot 2023-05-26 at 2.24.08 PM.png / V - Attached On 2023-05-26 21:49:54 UTC - Size: 41.1 KB - 70 views |
| [2023-05-29 15:43:49] |
| Sierra_Chart Engineering - Posts: 17198 |
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Regarding the TPO Profile Chart, refer to: Time Price Opportunity (TPO) Profile Charts: Solving Overlapping TPO Letters For other kinds of performance issues, refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-29 18:30:45] |
| User756716 - Posts: 29 |
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Could you tell me if this is the correct format/setting to trade the MES using IB for routing? When I changed the symbol it throws off my charts.
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| Screen Shot 2023-05-29 at 11.27.40 AM.png / V - Attached On 2023-05-29 18:30:32 UTC - Size: 58.96 KB - 75 views |
| [2023-05-30 14:56:17] |
| John - SC Support - Posts: 36350 |
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What you have setup is to view the ES and trade the MES. If this is what you want, then you should be fine. What do you mean by "When I changed the symbol it throws off my charts"? What symbol did you change and what got "thrown off"? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-30 18:18:47] |
| User756716 - Posts: 29 |
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SC trade window is not showing my correct orders from my broker (IB). Is there a setting that I need to change to see my orders from my broker on the chart.? I am using their routing services. Please Help!1
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| Screen Shot 2023-05-30 at 11.15.14 AM.png / V - Attached On 2023-05-30 18:18:36 UTC - Size: 199.42 KB - 93 views |
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