Support Board
Date/Time: Thu, 28 Nov 2024 09:54:31 +0000
Historical data
View Count: 240
| [2023-05-18 13:23:46] |
| UserMal - Posts: 7 |
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Hello, For some reason, I can't get historical data anymore. It used to be available. Is there a setting change or something I need to sign up for? I think something was deactivated but I don't know how to reactivate it |
| [2023-05-18 13:23:51] |
| Sierra_Chart Engineering - Posts: 17201 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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