Support Board
Date/Time: Thu, 28 Nov 2024 09:42:17 +0000
Chart won't update to current live data
View Count: 366
| [2023-05-17 17:42:43] |
| User423419 - Posts: 15 |
|
Hi, I closed down my sierra chart on Thursday May 11 to go on vacation. I opened it back up this morning and my charts won't update anything (time bars, volume, depth) beyond that time to show current data. I haven't changed anything on my charts since that time, so trying to figure out what I need to do for it to load current data? Thanks for the help! |
| [2023-05-17 17:45:49] |
| John - SC Support - Posts: 36350 |
|
One of the issues is that you have not connected to your Live, Funded, Futures trading account in the past month to validate your "Non-Professional" standing. Your current "Verified Until" date is May 6, 2023. Take care of the above issue and let us know if you continue to have a problem. Note that you can view your "Verified Until" date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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