Support Board
Date/Time: Thu, 28 Nov 2024 11:49:19 +0000
Depth of market data freezing
View Count: 338
| [2023-05-05 15:36:57] |
| User785723 - Posts: 57 |
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Sierra freezes many times while depth data is loading. I use depth data on 6 charts and load for last 60 days. What recommendations do you have to fix this? Can changing the compression method help? |
| [2023-05-05 15:37:26] |
| Sierra_Chart Engineering - Posts: 17201 |
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If the market depth data is being downloaded from the remote server, then close the Chartbook until it finishes. That is the best thing to do. You can check the Window >> Message Log for the progress. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-05 15:37:47
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| [2023-05-06 01:50:13] |
| User785723 - Posts: 57 |
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It also happens when the data loading is complete and Sierra is disconnected.
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| [2023-05-06 14:46:09] |
| Sierra_Chart Engineering - Posts: 17201 |
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Whether Sierra Chart is connected to the data feed or not is not relevant. Maybe there is some other kind of drawing performance issue. It is not clear from our perspective. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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