Support Board
Date/Time: Thu, 28 Nov 2024 10:57:10 +0000
Historical Data No Longer Loading
View Count: 398
| [2023-05-05 03:40:23] |
| Aussie Mike - Posts: 6 |
|
I use a CQG feed for the Hang Seng Mini. I have been absent for 1-2 months of trading and today returned, it updated to the May contract but I no longer have any historical data so when I look at all the charts for Hang Seng, I see no candles (daily, weekly, hourly, minute) previous to the May contract. Previously, I always see sufficient history to lay out my levels but no longer. I had weekly & daily levels and obviously I need all the history to lay these levels. I have tried to play around with chart settings with zero luck. Please advise as I can't trade with zero historical candle data shown on the chart like I had before. |
 Screen Shot 2023-05-05 at 1.18.22 PM (2).png / V - Attached On 2023-05-05 03:39:18 UTC - Size: 137.24 KB - 74 views Attachment Deleted. |
| [2023-05-05 08:31:20] |
| Sierra_Chart Engineering - Posts: 17201 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Go to the chart and select Edit >> Download Data from End of Chart. After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-17 07:45:39] |
| Aussie Mike - Posts: 6 |
|
Thanks - I have been away. Tried again today and nothing. I don't get any data before this month. LOG HERE: Software version: 2457 64-bit | 2023-05-17 17:41:31.535 Primary Thread ID: 240 | 2023-05-17 17:41:31.535 Usage end date: 2023-06-17 | 2023-05-17 17:41:31.535 Enabled for: Advanced Features 2. | 2023-05-17 17:41:31.535 Enabled for: Sierra Chart Historical Data Service. | 2023-05-17 17:41:31.535 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-05-17 17:41:31.535 Enabled for: Delayed Denali Exchange Data Feed. | 2023-05-17 17:41:31.535 Enabled for exchange2: fairx_exchange.data | 2023-05-17 17:41:31.535 Allow Support for Sierra Chart Data Feeds is disabled. | 2023-05-17 17:41:31.535 Current selected Data/Trading service: CQG WebAPI | 2023-05-17 17:41:31.535 Custom symbol settings values: enabled | 2023-05-17 17:41:31.535 Chart Update Interval: 500 | 2023-05-17 17:41:31.535 Intraday Data Storage Time Unit: 0 | 2023-05-17 17:41:31.535 Time Zone: +10:00:00 (AEST+10) | 2023-05-17 17:41:31.535 2023-05-17 07:41:31 Local computer time in UTC | 2023-05-17 17:41:31.535 2023-05-17 17:41:31 Local computer time in SC Time Zone | 2023-05-17 17:41:31.535 2023-05-17 06:51:45 Server time in UTC | 2023-05-17 17:41:31.535 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-05-17 17:41:31.535 Program path: Y:\SierraChart\ | 2023-05-17 17:41:31.535 Data Files path: Y:\SierraChart\Data\ | 2023-05-17 17:41:31.535 OS Version Number: 10.0 | 2023-05-17 17:41:31.537 Locale Setting: C | 2023-05-17 17:41:31.537 DLLs: Iceberg_Detector.StdyCollct.dll, UserContributedStudies_64.dll | 2023-05-17 17:41:31.545 Allowed protected custom studies: | 2023-05-17 17:41:31.545 Crash reporter started: true | 2023-05-17 17:41:31.545 CQG WebAPI | Using primary service for historical data for F.US.MHIK23 | 2023-05-17 17:42:24.465 Added historical Intraday data request for F.US.MHIK23 to the queue. | 2023-05-17 17:42:24.465 Intraday data recording state for symbol F.US.MHIK23 is set to download 'Pending'. | 2023-05-17 17:42:24.465 Triggering next historical data download in queue. | 2023-05-17 17:42:24.468 HD Request # 6 | Downloading Intraday chart data for F.US.MHIK23 to the file F.US.MHIK23.scid. Service: cqg | 2023-05-17 17:42:24.469 HD Request # 6 | Download start date-time: 2023-05-17 17:42:24.000000. File last date-time: 2023-05-17 17:42:24.228000 | 2023-05-17 17:42:24.470 HD Request # 6 | Requesting historical Tick data. | 2023-05-17 17:42:24.470 HD Request # 6 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MHIK23 | 2023-05-17 17:42:25.091 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2023-05-17 07:42:24.228000 | 2023-05-17 17:42:25.092 HD Request # 6 | Completion time: 1s. | 2023-05-17 17:42:25.092 HD Request # 6 | Intraday data download complete for F.US.MHIK23. Unique request ID: 4 | 2023-05-17 17:42:25.092 Removing historical data download ID 4. | 2023-05-17 17:42:25.092 Real-time Intraday chart data file updates started for F.US.MHIK23 | 2023-05-17 17:42:25.092 Intraday chart data file opened for F.US.MHIK23 | 2023-05-17 17:42:25.092 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2023-05-17 17:42:25.092 Triggering next historical data download in queue. | 2023-05-17 17:42:25.092 No download requests in the queue to start downloads for. | 2023-05-17 17:42:25.092 Opened cached Intraday file: Y:\SierraChart\Data\F.US.MHIK23.scid. Thread ID: 324 | 2023-05-17 17:42:26.872 |
| [2023-05-17 10:37:19] |
| Sierra_Chart Engineering - Posts: 17201 |
|
First thing we want you to do is to update Sierra Chart to the current version and try again. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-17 22:42:54] |
| Aussie Mike - Posts: 6 |
|
Done this. No change.
|
| [2023-05-18 14:33:03] |
| Sierra_Chart Engineering - Posts: 17201 |
|
This is going to be a CQG issue but we want to check again: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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