Support Board
Date/Time: Thu, 28 Nov 2024 14:33:21 +0000
Data Download Failed for 5/2/23
View Count: 237
| [2023-05-03 13:23:41] |
| User691322 - Posts: 7 |
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I got the message: Download failed Error downloading historical intraday data for SPY. Historical data logon error. Data files folder not set for service code: us_equities_utp_cta_exchange_data My Session times are set to Session Start: 08:30:00 SessionEnd: 14:59:59 Evening Start: 15:00:00 EveningEnd: 08:29:59 Data file folder set to: C:\SierraChart\Data\ |
| [2023-05-03 13:50:42] |
| Sierra_Chart Engineering - Posts: 17201 |
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You need to update Sierra Chart to the current version: Software Download: Fast Update After that, re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-03 13:51:07
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