Support Board
Date/Time: Thu, 28 Nov 2024 15:50:50 +0000
CAN NOT DOWNLOAD HISTORICAL DATA CQG
View Count: 308
| [2023-05-02 19:25:56] |
| EddieRokit - Posts: 13 |
|
HI THERE I HAVE A AMP FUTURES ACCOUNT WITH CQG - I PAY FOR PACKAGE 11 AND DENALI DATA FEED. FOR SOME REASON WHEN I SWITCH FROM MY RITHMIC LOGIN TO CQG LOGIN I CAN NOT DOWNL;OAD AND DATA OR HAVE LIVE DATA - I GET THE MESSAGE - REAL TIME MARKET DATA ONLY SUPPORTED WITH SIERRA CHART DATA FEED FOR SYMBOL F.US.EPM23 ID:1 I HAVE SIERRA DATA FEED |
| [2023-05-02 19:26:11] |
| Sierra_Chart Engineering - Posts: 17201 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: