Support Board
Date/Time: Thu, 28 Nov 2024 13:40:41 +0000
need help with denali/cqg order routing only
View Count: 474
| [2023-05-01 10:31:18] |
| User17586 - Posts: 9 |
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hello so i am with amp ,on friday they set me up with denali/cqg( order routing only) . ijust activated the cme goup for 3.5 $ but i am not getting any data . i went to data/trade service and i enabled allow support for sierrachart data feeds and i also have FIX logging on YES. Now on data/trade service on current selected service i have CQG API do i need to change that to something else, and how about my username and password from CQG do i still need that thanks for your help |
| [2023-05-01 15:07:26] |
| Sierra_Chart Engineering - Posts: 17201 |
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Yes you do need a CQG username and password and Sierra Chart does need to be set to use the CQG Web API. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-01 15:50:13] |
| User17586 - Posts: 9 |
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sorry my bad it works now , i forgot to pay for the data feed. i have another question if i decide to go with teton order routing what should i do, contact AMP?
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| [2023-05-01 20:28:38] |
| John - SC Support - Posts: 36350 |
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The first step is to contact AMP and ask them to switch you over. Once AMP has you setup, then follow the instructions at the following link starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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