Support Board
Date/Time: Thu, 28 Nov 2024 16:39:07 +0000
Orders rejected -- account not authorized
View Count: 460
| [2023-04-27 20:59:36] |
| User431096 - Posts: 12 |
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When I connect to the "Trading Evaluator" in the trade simulator, all my orders are rejected due to my account is not authorized. HOwever if I connect to the "SC DATA -- all services", this problem does not show up. My account has subscribed to the Integrated SP10. What can I do to rectify this problem? I attach a screenshot of the Trade Service Log for your reference. Best regards, Myron Date Time Of Last Edit: 2023-04-27 21:03:00
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| [2023-04-27 21:29:14] |
| John - SC Support - Posts: 36350 |
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Follow these instructions to setup an account in order to use the Trading Evaluator: Simulated Futures Trading Service: Setup Instructions If you are using the Delayed Streaming data, then make sure you use the "Trading Evaluator - Delayed". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-27 23:48:46] |
| User431096 - Posts: 12 |
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Hi John, Thank you for your reply. "Trading Evaluator - Delayed" is working for me now. But I have another problem. When I tried to select "Interactive Brokers" for my trading service, the menu says it is not enabled on package. My package is SP10 which should support Interactive Brokers according to documentation. How do I get it enabled? Please see the attached screenshot for detail. Date Time Of Last Edit: 2023-04-27 23:49:29
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| Screenshot from 2023-04-27 19-45-41.png / V - Attached On 2023-04-27 23:48:17 UTC - Size: 85.32 KB - 73 views |
| [2023-04-28 12:27:50] |
| Sierra_Chart Engineering - Posts: 17204 |
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Connections to external trading services require a paid Sierra Chart account. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update/Set" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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