Support Board
Date/Time: Thu, 28 Nov 2024 14:38:26 +0000
TSLA-USCT
View Count: 471
| [2023-04-27 02:11:07] |
| User542430 - Posts: 50 |
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I tried the new data feed and discovered that it would not load any data for TSLA beyond August 24, 2022, which was the day before the most recent stock split. I also observed that the daily volume was very low, around 10 million, whereas the real volume averages well over 100 million. Is there something I need to configure on my end to get the full amount of data?
Date Time Of Last Edit: 2023-04-27 02:11:28
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| [2023-04-28 09:59:33] |
| Sierra_Chart Engineering - Posts: 17201 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-28 16:34:08] |
| User542430 - Posts: 50 |
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I followed the instructions, here is the Message Log: Software version: 2492 64-bit | 2023-04-28 12:28:48.766 OpenGL enabled (NVIDIA Corporation/Quadro P4200/PCIe/SSE2) | 2023-04-28 12:28:48.768 Primary Thread ID: 10292 | 2023-04-28 12:28:48.768 Usage end date: 2023-05-18 | 2023-04-28 12:28:48.768 Enabled for: Advanced Features 2. | 2023-04-28 12:28:48.768 Enabled for: Sierra Chart Historical Data Service. | 2023-04-28 12:28:48.768 Enabled for: Delayed Denali Exchange Data Feed. | 2023-04-28 12:28:48.768 Enabled for exchange2: fairx_exchange.data | 2023-04-28 12:28:48.768 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-04-28 12:28:48.768 Current selected Data/Trading service: SC Data - All Services | 2023-04-28 12:28:48.768 Custom symbol settings values: enabled | 2023-04-28 12:28:48.768 Chart Update Interval: 60000 | 2023-04-28 12:28:48.768 Intraday Data Storage Time Unit: 1 | 2023-04-28 12:28:48.768 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-04-28 12:28:48.768 2023-04-28 16:28:48 Local computer time in UTC | 2023-04-28 12:28:48.768 2023-04-28 12:28:48 Local computer time in SC Time Zone | 2023-04-28 12:28:48.768 2023-04-28 15:59:00 Server time in UTC | 2023-04-28 12:28:48.768 Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-04-28 12:28:48.768 Program path: C:\SierraChart3\ | 2023-04-28 12:28:48.768 Data Files path: C:\SierraChart3\Data\ | 2023-04-28 12:28:48.768 OS Version Number: 10.0 | 2023-04-28 12:28:48.768 Locale Setting: C | 2023-04-28 12:28:48.768 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-04-28 12:28:48.768 Allowed protected custom studies: | 2023-04-28 12:28:48.768 Crash reporter started: true | 2023-04-28 12:28:48.768 Added historical Intraday data request for TSLA-USCT to the queue. | 2023-04-28 12:29:00.602 Intraday data recording state for symbol TSLA-USCT is set to download 'Pending'. | 2023-04-28 12:29:00.602 Triggering next historical data download in queue. | 2023-04-28 12:29:00.602 HD Request # 5 | Downloading Intraday chart data for TSLA-USCT to the file TSLA-USCT.scid. Service: us_equities_utp_cta_exchange.data | 2023-04-28 12:29:00.602 Reloading all charts with filename: TSLA-USCT.scid | 2023-04-28 12:29:01.440 HD Request # 5 | Download start date-time: 2020-08-01 12:29:01.000000. File last date-time: 00:00:00.000000 | 2023-04-28 12:29:01.445 HD Request # 5 | Using server: ds3.sierracharts.com port 10149 | 2023-04-28 12:29:01.445 Socket (1) | Creating socket. | 2023-04-28 12:29:01.445 Socket (1) | New receive buffer size: 5242880 | 2023-04-28 12:29:01.445 Socket (1) | Connecting to IP: 142.215.18.104. | 2023-04-28 12:29:01.445 HD Request # 5 | Setting DTC encoding to Binary VLS | 2023-04-28 12:29:01.525 HD Request # 5 | Sending historical data logon request message. | 2023-04-28 12:29:01.525 HD Request # 5 | Requesting Intraday data. Start date-time: 2020-08-01 12:29:01. Record interval: 1. Symbol: TSLA | 2023-04-28 12:29:02.104 HD Request # 5 | Decompressing data. | 2023-04-28 12:29:02.157 TSLA-USCT 5 Min #5 | Reloading chart. | 2023-04-28 12:29:02.170 TSLA-USCT 5 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\TSLA-USCT.scid | 2023-04-28 12:29:02.173 HD Request # 5 | Receiving Intraday data for TSLA-USCT starting at 2020-08-03 04:00:00.000000 | 2023-04-28 12:29:02.406 HD Request # 5 | Timestamp of first Intraday data file record written: 2020-08-03 04:00:00.000000. | 2023-04-28 12:29:02.693 TSLA-USCT 7 Day #3 | Reloading chart. | 2023-04-28 12:29:11.206 TSLA-USCT 1 Day #4 | Reloading chart. | 2023-04-28 12:29:11.563 TSLA-USCT #7 | Reloading chart. | 2023-04-28 12:29:11.661 TSLA-USCT #8 | Reloading chart. | 2023-04-28 12:29:11.866 Added historical Daily data request for TSLA-USCT to the queue. | 2023-04-28 12:29:20.901 Triggering next historical data download in queue. | 2023-04-28 12:29:20.901 HD Request # 6 | Downloading Historical Daily chart data for TSLA-USCT. Starting date: 2023-04-24. Service: us_equities_utp_cta_exchange.data | 2023-04-28 12:29:20.925 HD Request # 6 | Requesting historical Daily data for TSLA starting at 2023-04-23. SC External HD service. | 2023-04-28 12:29:21.522 HD Request # 6 | Receiving historical Daily data for TSLA-USCT starting at 2023-04-24. | 2023-04-28 12:29:21.653 HD Request # 6 | Writing historical Daily data to the file TSLA-USCT.dly. | 2023-04-28 12:29:21.653 HD Request # 6 | Bytes received: 216 | 2023-04-28 12:29:21.681 HD Request # 6 | Received 4 Daily data records from 2023-04-24 00:00:00 to 2023-04-27 00:00:00 (4.0 days) and wrote 4 records for TSLA-USCT | 2023-04-28 12:29:21.681 HD Request # 6 | Completion time: 1s. | 2023-04-28 12:29:21.681 HD Request # 6 | Daily data download complete for TSLA-USCT. Unique request ID: 6 | 2023-04-28 12:29:21.681 Removing historical data download ID 6. | 2023-04-28 12:29:21.681 Triggering next historical data download in queue. | 2023-04-28 12:29:21.681 No download requests in the queue to start downloads for. | 2023-04-28 12:29:21.681 TSLA-USCT 390 Min #2 | Reloading chart. | 2023-04-28 12:29:39.277 Socket (1) | New receive buffer size: 10485760 | 2023-04-28 12:30:15.200 TSLA-USCT Weekly #1 | Reloading chart. | 2023-04-28 12:30:31.266 TSLA-USCT Daily #6 | Reloading chart. | 2023-04-28 12:30:31.271 TSLA-USCT 5 Min #5 Record has been filtered due to large range while loading Intraday data for TSLA-USCT | 2023-04-28 12:30:46.936 Socket (1) | New receive buffer size: 16777216 | 2023-04-28 12:31:15.265 TSLA-USCT 390 Min #2 Record has been filtered due to large range while loading Intraday data for TSLA-USCT | 2023-04-28 12:31:39.600 Socket (1) | CloseSocket call. | 2023-04-28 12:31:55.027 Socket (1) | Shutdown started. Waiting for graceful close. | 2023-04-28 12:31:55.027 Historical data download thread signaled to stop. | 2023-04-28 12:31:55.027 HD Request # 5 | Received 14297757 Intraday data records from 2020-08-03 04:00:00.000000 to 2023-04-28 12:16:52.374000 (2.7years. Delay: 15.0 minutes) and wrote 14297757 records for TSLA-USCT | 2023-04-28 12:31:55.027 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2023-04-28 16:16:52.374000 | 2023-04-28 12:31:55.032 HD Request # 5 | Completion time: 2m 55s. | 2023-04-28 12:31:55.033 HD Request # 5 | Intraday data download complete for TSLA-USCT. Unique request ID: 5 | 2023-04-28 12:31:55.033 Removing historical data download ID 5. | 2023-04-28 12:31:55.033 Real-time Intraday chart data file updates started for TSLA-USCT | 2023-04-28 12:31:55.033 Opened cached Intraday file: C:\SierraChart3\Data\TSLA-USCT.scid. Thread ID: 10292 | 2023-04-28 12:31:55.033 Intraday chart data file opened for TSLA-USCT | 2023-04-28 12:31:55.033 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2023-04-28 12:31:55.033 Triggering next historical data download in queue. | 2023-04-28 12:31:55.033 No download requests in the queue to start downloads for. | 2023-04-28 12:31:55.033 Socket (1) | Socket gracefully closed by remote side. | 2023-04-28 12:31:55.060 Socket (1) | Closed. | 2023-04-28 12:31:55.060 TSLA-USCT 7 Day #3 Record has been filtered due to large range while loading Intraday data for TSLA-USCT | 2023-04-28 12:32:14.323 TSLA-USCT 1 Day #4 Record has been filtered due to large range while loading Intraday data for TSLA-USCT | 2023-04-28 12:32:18.213 TSLA-USCT #7 Record has been filtered due to large range while loading Intraday data for TSLA-USCT | 2023-04-28 12:32:19.758 TSLA-USCT #8 Record has been filtered due to large range while loading Intraday data for TSLA-USCT | 2023-04-28 12:32:21.190 |
| [2023-05-01 09:25:40] |
| Sierra_Chart Engineering - Posts: 17201 |
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We see data to the current time: HD Request # 5 | Received 14297757 Intraday data records from 2020-08-03 04:00:00.000000 to 2023-04-28 12:16:52.374000 (2.7years. Delay: 15.0 minutes) and wrote 14297757 records for TSLA-USCT | 2023-04-28 12:31:55.027 Refer to the other reasons for missing data, on this page: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data) We probably have to adjust the data for the split and we will work on that. With your chart configuration, there are messages at the bottom of the log indicating that is part of the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-01 09:26:30
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| [2023-05-02 11:49:55] |
| Sierra_Chart Engineering - Posts: 17201 |
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To adjust the data for a stock split, refer to: Adjusting Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-02 22:20:58] |
| User542430 - Posts: 50 |
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I used the Adjust Data feature and that did allow the chart to load data up to the current date. However the volume was still about 1/10 of the actual volume. The TSLA symbol without the USCT suffix has much more volume so I am using that for now.
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