Support Board
Date/Time: Thu, 28 Nov 2024 15:44:10 +0000
Footprint charts without data
View Count: 306
| [2023-04-26 13:20:28] |
| User872151 - Posts: 19 |
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Hi there, since this morning my FP charts dont have any data as can be seen in the screenshot attached. Please let me know how to fix this. |
 image-FP.png / V - Attached On 2023-04-26 13:20:09 UTC - Size: 111.8 KB - 83 views |
| [2023-04-26 14:01:31] |
| Sierra_Chart Engineering - Posts: 17201 |
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First thing is to open a new chart, for that symbol without any studies and a default configuration. See if you have an issue with that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-26 14:43:11] |
| John - SC Support - Posts: 36350 |
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The other thing is that you are on Package 10. In order to use the Numbers Bars study, you need to be on either the Advanced Package (Package 11) or the Advanced with MBO Package (Package 12). Follow these quoted instructions to change your package: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-26 14:44:30] |
| User872151 - Posts: 19 |
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Still same issue, if I only have Number Bars study on, the chart is showing absolutely nothing
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| [2023-04-26 14:50:03] |
| User872151 - Posts: 19 |
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Thank you! This was the issue, changed the package today but wasnt aware that FP wouldnt be included
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| [2023-04-26 15:11:18] |
| John - SC Support - Posts: 36350 |
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You will find the information on the packages at the following link: Description of Service Packages and Pricing: Packages For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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