Support Board
Date/Time: Thu, 28 Nov 2024 15:52:56 +0000
Additional Systems refund
View Count: 335
| [2023-04-24 23:49:15] |
| owensd - Posts: 12 |
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I stupidly bought the Additional Systems (2) while trying to get my other two instances of SC to get live data. Can I get a refund for that? Still haven't figured out how to get the feed across to my other instances either. |
| [2023-04-25 00:45:38] |
| owensd - Posts: 12 |
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I guess I'm misunderstanding the DTC protocol... so I have 5 copies of SC running. Is the only way to get live data across all of them to have two separate accounts?
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| [2023-04-25 14:37:52] |
| John - SC Support - Posts: 36350 |
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This is an exchange issue. They set their rules for how their data can be managed, and they only allow for 2 computers for a non-professional. Therefore, the answer to your question is that you would need 3 accounts to have 5 computers getting data simultaneously. Let us know what you want us to do with regards to the extra systems you have enabled. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-25 15:13:19] |
| owensd - Posts: 12 |
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Ok. Please just refund the additional systems then, thanks.
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| [2023-04-25 15:22:07] |
| John - SC Support - Posts: 36350 |
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We have refunded the $32.00 back to your account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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