Support Board
Date/Time: Wed, 27 Nov 2024 00:24:58 +0000
Connected Sierra through CTS showing green connection but not moving
View Count: 1109
| [2014-06-23 02:52:55] |
| User84455 - Posts: 32 |
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bars will not give live streaming ,,,is there something I am doing wrong ,,,,
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| [2014-06-23 03:12:43] |
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Give us one of the symbols that is not updating. And provide a copy of the Message Log, by following these instructions here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-23 03:25:31] |
| User84455 - Posts: 32 |
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I have up the symbols NQ ES YM CL TF here is the message log Software version: 1149 | 2014-06-22 22:46:57 Usage end date: 2014-07-18 | 2014-06-22 22:46:57 Enabled for: Advanced Features. | 2014-06-22 22:46:57 Enabled for: Sierra Chart Historical Data Service. | 2014-06-22 22:46:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-06-22 22:46:57 Active service: CTS T4 FIX | 2014-06-22 22:46:57 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-06-22 22:46:57 2014-06-22 22:46:57 Local computer clock time | 2014-06-22 22:46:57 2014-06-23 02:46:57 GMT time | 2014-06-22 22:46:57 2014-06-22 22:46:57 Time zone adjusted time | 2014-06-22 22:46:57 Time difference to server time: 3 seconds. | 2014-06-22 22:46:57 Program path: C:\SierraChart\ | 2014-06-22 22:46:57 Data Files path: C:\SierraChart\Data\ | 2014-06-22 22:46:57 OS Version Number: 6.0 | 2014-06-22 22:46:57 Checking for new symbol settings for cts | 2014-06-22 22:46:57 Symbol settings are up-to-date for cts | 2014-06-22 22:46:57 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-06-22 22:47:02 CTS FIX - Firm: CTS | 2014-06-22 22:47:02 CTS FIX socket (0) - Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2014-06-22 22:47:02 CTS FIX socket (1892) - Connected. | 2014-06-22 22:47:02 CTS FIX socket (1892) - Starting SSL connection. | 2014-06-22 22:47:02 CTS FIX socket (1892) - SSL connection established. | 2014-06-22 22:47:03 CTS FIX: Sending the Logon message. | 2014-06-22 22:47:04 CTS FIX: Connected to data and trade server. FIX version: 4.3.7.0 | 2014-06-22 22:47:04 CTS FIX: Received Account List collateral report. | 2014-06-22 22:47:04 CTS FIX: Subscribing to account: me* | 2014-06-22 22:47:04 CTS FIX: Requesting Open Orders for account: me* | 2014-06-22 22:47:09 CTS FIX: Received Account List collateral report. | 2014-06-22 22:47:09 CTS FIX: Received Account Update collateral report. | 2014-06-22 22:47:09 A request for the latest software update has been made. | 2014-06-22 22:47:19 The update is being downloaded in the background. When it is complete, you will be prompted. | 2014-06-22 22:47:19 There is no new version available. Thank you. | 2014-06-22 22:47:20 A request for the latest software update has been made. | 2014-06-22 22:48:05 The update is being downloaded in the background. When it is complete, you will be prompted. | 2014-06-22 22:48:05 There is no new version available. Thank you. | 2014-06-22 22:48:06 CTS T4 FIX - Starting real-time market data updates for: CL.20140800.CME_NY. ID: 1 | 2014-06-22 22:50:00 HD Request # 2 - Downloading Intraday chart data for CL.20140800.CME_NY to the file CL.20140800.CME_NY.scid. Service: cts | 2014-06-22 22:50:00 HD Request # 2 - Download start Date-Time: 2014-06-22 22:46:42.0 | 2014-06-22 22:50:00 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-06-22 22:50:00 CTS T4 FIX - Starting real-time market data updates for: NQ.20140900.CME_Eq. ID: 2 | 2014-06-22 22:50:00 CTS T4 FIX - Starting real-time market data updates for: ESU4. ID: 3 | 2014-06-22 22:50:00 Symbol Error - ESU4 is unknown, unavailable, or improperly formatted. CTS T4 FIX: Symbol format needs to be [contract].[market].[exchange]. | 2014-06-22 22:50:00 CTS T4 FIX - Starting real-time market data updates for: YMU4. ID: 4 | 2014-06-22 22:50:00 Symbol Error - YMU4 is unknown, unavailable, or improperly formatted. CTS T4 FIX: Symbol format needs to be [contract].[market].[exchange]. | 2014-06-22 22:50:00 CTS T4 FIX - Starting real-time market data updates for: TF.20140900.ICE_IN. ID: 5 | 2014-06-22 22:50:00 CTS FIX Historical Data socket (0) - Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-06-22 22:50:00 CTS FIX Historical Data socket (1192) - Connected. | 2014-06-22 22:50:00 CTS FIX Historical Data socket (1192) - Starting SSL connection. | 2014-06-22 22:50:00 CTS T4 FIX - Starting real-time market data updates for: ES.20140900.CME_Eq. ID: 6 | 2014-06-22 22:50:00 CTS FIX Historical Data socket (1192) - SSL connection established. | 2014-06-22 22:50:00 CTS T4 FIX - Starting real-time market data updates for: GCLQ4. ID: 7 | 2014-06-22 22:50:00 Symbol Error - GCLQ4 is unknown, unavailable, or improperly formatted. CTS T4 FIX: Symbol format needs to be [contract].[market].[exchange]. | 2014-06-22 22:50:00 CTS T4 FIX - Starting real-time market data updates for: NQU4. ID: 8 | 2014-06-22 22:50:00 Symbol Error - NQU4 is unknown, unavailable, or improperly formatted. CTS T4 FIX: Symbol format needs to be [contract].[market].[exchange]. | 2014-06-22 22:50:00 CTS T4 FIX - Starting real-time market data updates for: YM.20140900.CME_E. ID: 9 | 2014-06-22 22:50:00 CTS FIX Historical Data: Sending the Logon message. | 2014-06-22 22:50:00 CTS FIX Historical Data: Connected to Historical data server. | 2014-06-22 22:50:00 CTS T4 FIX: Sending security definition request for symbol CL.20140800.CME_NY | 2014-06-22 22:50:00 CTS T4 FIX: Received matching security definition for symbol CL.20140800.CME_NY. Subscribing to data. | 2014-06-22 22:50:01 CTS T4 FIX: Received matching security definition for symbol CL.20140800.CME_NY. Requesting historical data. | 2014-06-22 22:50:01 HD Request # 2 - Requesting historical Second data for CL.20140800.CME_NY from 2014-06-22 00:00:00 to 2014-06-22 00:00:00 (US Central Time). | 2014-06-22 22:50:01 CTS T4 FIX: Received 1 security definitions for underlying symbol CL | 2014-06-22 22:50:01 HD Request # 2 - Total records received: 0 | 2014-06-22 22:50:01 HD Request # 2 - Requesting historical Second data for CL.20140800.CME_NY from 2014-06-23 00:00:00 to 2014-06-23 00:00:00 (US Central Time). | 2014-06-22 22:50:01 HD Request # 2 - Receiving Intraday data for CL.20140800.CME_NY starting at 2014-06-22 18:00:00 | 2014-06-22 22:50:01 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-06-22 22:46:42 | 2014-06-22 22:50:01 HD Request # 2 - Total records received: 1481 | 2014-06-22 22:50:01 HD Request # 2 - Requesting historical Second data for CL.20140800.CME_NY from 2014-06-24 00:00:00 to 2014-06-24 00:00:00 (US Central Time). | 2014-06-22 22:50:01 HD Request # 2 - Received 1481 records from 2014-06-22 18:00:00 to 2014-06-22 22:49:37 (4.8 hours) and wrote 5 records for CL.20140800.CME_NY | 2014-06-22 22:50:01 HD Request # 2 - Intraday download COMPLETE for CL.20140800.CME_NY. Completion time: 1s | 2014-06-22 22:50:01 Real-time Intraday chart data file updates started for CL.20140800.CME_NY | 2014-06-22 22:50:01 HD Request # 3 - Downloading Intraday chart data for NQ.20140900.CME_Eq to the file NQ.20140900.CME_Eq.scid. Service: cts | 2014-06-22 22:50:01 HD Request # 3 - Download start Date-Time: 2014-06-22 22:45:53.0 | 2014-06-22 22:50:01 CTS T4 FIX: Sending security definition request for symbol ES.20140900.CME_Eq | 2014-06-22 22:50:02 CTS T4 FIX: Received matching security definition for symbol ES.20140900.CME_Eq. Subscribing to data. | 2014-06-22 22:50:02 CTS T4 FIX: Received 1 security definitions for underlying symbol ES | 2014-06-22 22:50:02 CTS T4 FIX: Sending security definition request for symbol NQ.20140900.CME_Eq | 2014-06-22 22:50:04 CTS T4 FIX: Received matching security definition for symbol NQ.20140900.CME_Eq. Subscribing to data. | 2014-06-22 22:50:04 CTS T4 FIX: Received matching security definition for symbol NQ.20140900.CME_Eq. Requesting historical data. | 2014-06-22 22:50:04 HD Request # 3 - Requesting historical Second data for NQ.20140900.CME_Eq from 2014-06-22 00:00:00 to 2014-06-22 00:00:00 (US Central Time). | 2014-06-22 22:50:04 CTS T4 FIX: Received 1 security definitions for underlying symbol NQ | 2014-06-22 22:50:04 HD Request # 3 - Total records received: 0 | 2014-06-22 22:50:04 HD Request # 3 - Requesting historical Second data for NQ.20140900.CME_Eq from 2014-06-23 00:00:00 to 2014-06-23 00:00:00 (US Central Time). | 2014-06-22 22:50:04 HD Request # 3 - Receiving Intraday data for NQ.20140900.CME_Eq starting at 2014-06-22 18:00:00 | 2014-06-22 22:50:04 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-06-22 22:45:53 | 2014-06-22 22:50:04 HD Request # 3 - Total records received: 820 | 2014-06-22 22:50:04 HD Request # 3 - Requesting historical Second data for NQ.20140900.CME_Eq from 2014-06-24 00:00:00 to 2014-06-24 00:00:00 (US Central Time). | 2014-06-22 22:50:04 HD Request # 3 - Received 820 records from 2014-06-22 18:00:00 to 2014-06-22 22:49:19 (4.8 hours) and wrote 8 records for NQ.20140900.CME_Eq | 2014-06-22 22:50:04 HD Request # 3 - Intraday download COMPLETE for NQ.20140900.CME_Eq. Completion time: 3s | 2014-06-22 22:50:04 Real-time Intraday chart data file updates started for NQ.20140900.CME_Eq | 2014-06-22 22:50:04 HD Request # 4 - Downloading Intraday chart data for ESU4 to the file ESU4.scid. Service: cts | 2014-06-22 22:50:04 HD Request # 4 - Download start Date-Time: 2014-06-20 11:13:03.0 | 2014-06-22 22:50:04 HD Request # 4 - Error downloading historical Intraday data for ESU4. CTS FIX Historical Data. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2014-06-22 22:50:04 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESU4 | 2014-06-22 22:50:04 HD Request # 4 - Intraday download COMPLETE for ESU4. Completion time: 0s | 2014-06-22 22:50:04 Real-time Intraday chart data file updates started for ESU4 | 2014-06-22 22:50:04 HD Request # 5 - Downloading Intraday chart data for YMU4 to the file YMU4.scid. Service: cts | 2014-06-22 22:50:04 HD Request # 5 - Download start Date-Time: 2014-06-20 11:12:59.0 | 2014-06-22 22:50:04 HD Request # 5 - Error downloading historical Intraday data for YMU4. CTS FIX Historical Data. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2014-06-22 22:50:04 HD Request # 5 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMU4 | 2014-06-22 22:50:04 HD Request # 5 - Intraday download COMPLETE for YMU4. Completion time: 0s | 2014-06-22 22:50:04 Real-time Intraday chart data file updates started for YMU4 | 2014-06-22 22:50:04 HD Request # 6 - Downloading Intraday chart data for TF.20140900.ICE_IN to the file TF.20140900.ICE_IN.scid. Service: cts | 2014-06-22 22:50:04 HD Request # 6 - Download start Date-Time: 2014-06-22 22:43:33.0 | 2014-06-22 22:50:04 CTS T4 FIX: Sending security definition request for symbol TF.20140900.ICE_IN | 2014-06-22 22:50:05 CTS T4 FIX: Received matching security definition for symbol TF.20140900.ICE_IN. Subscribing to data. | 2014-06-22 22:50:05 CTS T4 FIX: Received matching security definition for symbol TF.20140900.ICE_IN. Requesting historical data. | 2014-06-22 22:50:05 HD Request # 6 - Requesting historical Second data for TF.20140900.ICE_IN from 2014-06-22 00:00:00 to 2014-06-22 00:00:00 (US Central Time). | 2014-06-22 22:50:05 CTS T4 FIX: Received 1 security definitions for underlying symbol TF | 2014-06-22 22:50:05 HD Request # 6 - Total records received: 0 | 2014-06-22 22:50:05 HD Request # 6 - Requesting historical Second data for TF.20140900.ICE_IN from 2014-06-23 00:00:00 to 2014-06-23 00:00:00 (US Central Time). | 2014-06-22 22:50:05 HD Request # 6 - Receiving Intraday data for TF.20140900.ICE_IN starting at 2014-06-22 18:00:00 | 2014-06-22 22:50:05 HD Request # 6 - Timestamp of first Intraday data file record written: 2014-06-22 22:43:33 | 2014-06-22 22:50:05 HD Request # 6 - Total records received: 323 | 2014-06-22 22:50:05 HD Request # 6 - Requesting historical Second data for TF.20140900.ICE_IN from 2014-06-24 00:00:00 to 2014-06-24 00:00:00 (US Central Time). | 2014-06-22 22:50:05 HD Request # 6 - Received 323 records from 2014-06-22 18:00:00 to 2014-06-22 22:49:01 (4.8 hours) and wrote 2 records for TF.20140900.ICE_IN | 2014-06-22 22:50:05 HD Request # 6 - Intraday download COMPLETE for TF.20140900.ICE_IN. Completion time: 0s | 2014-06-22 22:50:05 Real-time Intraday chart data file updates started for TF.20140900.ICE_IN | 2014-06-22 22:50:05 HD Request # 7 - Downloading Intraday chart data for ES.20140900.CME_Eq to the file ES.20140900.CME_Eq.scid. Service: cts | 2014-06-22 22:50:05 HD Request # 7 - Download start Date-Time: 2014-06-22 22:46:35.0 | 2014-06-22 22:50:05 HD Request # 7 - Requesting historical Second data for ES.20140900.CME_Eq from 2014-06-22 00:00:00 to 2014-06-22 00:00:00 (US Central Time). | 2014-06-22 22:50:05 HD Request # 7 - Total records received: 0 | 2014-06-22 22:50:05 HD Request # 7 - Requesting historical Second data for ES.20140900.CME_Eq from 2014-06-23 00:00:00 to 2014-06-23 00:00:00 (US Central Time). | 2014-06-22 22:50:05 HD Request # 7 - Receiving Intraday data for ES.20140900.CME_Eq starting at 2014-06-22 18:00:00 | 2014-06-22 22:50:06 HD Request # 7 - Timestamp of first Intraday data file record written: 2014-06-22 22:46:35 | 2014-06-22 22:50:06 HD Request # 7 - Total records received: 1992 | 2014-06-22 22:50:06 HD Request # 7 - Requesting historical Second data for ES.20140900.CME_Eq from 2014-06-24 00:00:00 to 2014-06-24 00:00:00 (US Central Time). | 2014-06-22 22:50:06 HD Request # 7 - Received 1992 records from 2014-06-22 18:00:00 to 2014-06-22 22:49:39 (4.8 hours) and wrote 12 records for ES.20140900.CME_Eq | 2014-06-22 22:50:06 HD Request # 7 - Intraday download COMPLETE for ES.20140900.CME_Eq. Completion time: 1s | 2014-06-22 22:50:06 Real-time Intraday chart data file updates started for ES.20140900.CME_Eq | 2014-06-22 22:50:06 HD Request # 8 - Downloading Intraday chart data for GCLQ4 to the file GCLQ4.scid. Service: cts | 2014-06-22 22:50:06 HD Request # 8 - Download start Date-Time: 2014-06-20 11:12:56.0 | 2014-06-22 22:50:06 HD Request # 8 - Error downloading historical Intraday data for GCLQ4. CTS FIX Historical Data. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2014-06-22 22:50:06 HD Request # 8 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GCLQ4 | 2014-06-22 22:50:06 HD Request # 8 - Intraday download COMPLETE for GCLQ4. Completion time: 0s | 2014-06-22 22:50:06 Real-time Intraday chart data file updates started for GCLQ4 | 2014-06-22 22:50:06 HD Request # 9 - Downloading Intraday chart data for NQU4 to the file NQU4.scid. Service: cts | 2014-06-22 22:50:06 HD Request # 9 - Download start Date-Time: 2014-06-20 11:13:03.0 | 2014-06-22 22:50:06 HD Request # 9 - Error downloading historical Intraday data for NQU4. CTS FIX Historical Data. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2014-06-22 22:50:06 HD Request # 9 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQU4 | 2014-06-22 22:50:06 HD Request # 9 - Intraday download COMPLETE for NQU4. Completion time: 0s | 2014-06-22 22:50:06 Real-time Intraday chart data file updates started for NQU4 | 2014-06-22 22:50:06 HD Request # 10 - Downloading Intraday chart data for YM.20140900.CME_E to the file YM.20140900.CME_E.scid. Service: cts | 2014-06-22 22:50:06 HD Request # 10 - Download start Date-Time: 2014-06-22 22:45:49.0 | 2014-06-22 22:50:06 CTS T4 FIX: Sending security definition request for symbol YM.20140900.CME_E | 2014-06-22 22:50:06 CTS T4 FIX: Received matching security definition for symbol YM.20140900.CME_E. Subscribing to data. | 2014-06-22 22:50:07 CTS T4 FIX: Received matching security definition for symbol YM.20140900.CME_E. Requesting historical data. | 2014-06-22 22:50:07 HD Request # 10 - Requesting historical Second data for YM.20140900.CME_E from 2014-06-22 00:00:00 to 2014-06-22 00:00:00 (US Central Time). | 2014-06-22 22:50:07 CTS T4 FIX: Received 1 security definitions for underlying symbol YM | 2014-06-22 22:50:07 HD Request # 10 - Total records received: 0 | 2014-06-22 22:50:07 HD Request # 10 - Requesting historical Second data for YM.20140900.CME_E from 2014-06-23 00:00:00 to 2014-06-23 00:00:00 (US Central Time). | 2014-06-22 22:50:07 HD Request # 10 - Receiving Intraday data for YM.20140900.CME_E starting at 2014-06-22 18:00:00 | 2014-06-22 22:50:07 HD Request # 10 - Timestamp of first Intraday data file record written: 2014-06-22 22:45:49 | 2014-06-22 22:50:07 HD Request # 10 - Total records received: 771 | 2014-06-22 22:50:07 HD Request # 10 - Requesting historical Second data for YM.20140900.CME_E from 2014-06-24 00:00:00 to 2014-06-24 00:00:00 (US Central Time). | 2014-06-22 22:50:07 HD Request # 10 - Received 771 records from 2014-06-22 18:00:00 to 2014-06-22 22:49:39 (4.8 hours) and wrote 4 records for YM.20140900.CME_E | 2014-06-22 22:50:07 HD Request # 10 - Intraday download COMPLETE for YM.20140900.CME_E. Completion time: 1s | 2014-06-22 22:50:07 Real-time Intraday chart data file updates started for YM.20140900.CME_E | 2014-06-22 22:50:07 CTS FIX Historical Data: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2014-06-22 22:52:07 CTS FIX Historical Data: Sending a Logout message. Text = Received Logout message. | 2014-06-22 22:52:07 CTS FIX Historical Data socket (1192) - SSL shutdown indicates not able to send 'close notify'. | 2014-06-22 22:52:07 CTS FIX Historical Data socket (1192) - SSL has been shut down. | 2014-06-22 22:52:07 CTS FIX Historical Data socket (1192) - SSL object has been freed. SSL state is now disconnected. | 2014-06-22 22:52:07 CTS FIX Historical Data socket (1192) - Shutdown and closed. | 2014-06-22 22:52:07 CTS FIX Historical Data: Logged out and disconnected. | 2014-06-22 22:52:07 CTS FIX Historical Data: Disconnected. | 2014-06-22 22:52:07 CTS FIX: Received Account Update collateral report. | 2014-06-22 23:12:34 |
| [2014-06-23 04:21:42] |
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The charts that use a symbol format like this should be updating: NQ.20140900.CME_Eq We do not see any problem with your CTS T4 account. If there is a problem with chart data updating, then refer to help topic 3: http://www.sierrachart.com/index.php?l=doc/helpdetails3.html Charts with a symbol like this will not update because these are not valid CTS symbols: NQU4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-23 04:50:39] |
| User84455 - Posts: 32 |
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NQ.20140900.CME_Eq this is the symbol in the charts,,,, I am getting frustrated because it is still not working ,,, and went to where you told me to check
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| [2014-06-23 05:52:04] |
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Go to Help >> Accept Remote Assistance on the menu. In about 10 seconds you will see a remote assistance window with a ID number and a password. Please start an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets And let us know the ID number and password and we will connect to see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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