Support Board
Date/Time: Thu, 28 Nov 2024 15:59:07 +0000
[Locked] - Live data
View Count: 391
| [2023-04-21 12:10:44] |
| joew - Posts: 46 |
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I do not have live data, I have filled out all the paperwork. I had live data before I am not sure when or why I lost it. I have two live funded trading accounts one with Edge Clear and another with Interactive Brokers. I am stuck and I would like help resolving this issue.
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| [2023-04-21 12:18:38] |
| Sierra_Chart Engineering - Posts: 17201 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 20 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-21 12:18:56
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| [2023-04-21 12:29:56] |
| joew - Posts: 46 |
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I followed the instructions. I did not get a message log. It downloads historical data and opens a delayed chart. The symbol is NQ
Date Time Of Last Edit: 2023-04-21 12:41:45
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| [2023-04-21 12:46:14] |
| joew - Posts: 46 |
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Reading Internal Order ID file. | 2023-04-21 07:57:47.248 Reading Trade Orders file. | 2023-04-21 07:57:47.322 Reading Trade Positions file. | 2023-04-21 07:57:47.323 Reading Trade Account Data files. | 2023-04-21 07:57:47.324 Software version: 2491 64-bit | 2023-04-21 07:57:47.326 Primary Thread ID: 16552 | 2023-04-21 07:57:47.326 Usage end date: 2023-05-02 | 2023-04-21 07:57:47.326 Enabled for: Advanced Features 2. | 2023-04-21 07:57:47.326 Enabled for: Sierra Chart Historical Data Service. | 2023-04-21 07:57:47.326 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-04-21 07:57:47.326 Enabled for: Delayed Denali Exchange Data Feed. | 2023-04-21 07:57:47.326 Enabled for exchange2: CME | 2023-04-21 07:57:47.326 Enabled for exchange2: CBOT (Trading Account Required) | 2023-04-21 07:57:47.326 Enabled for exchange2: COMEX (Trading Account Required) | 2023-04-21 07:57:47.326 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-04-21 07:57:47.326 Enabled for exchange2: fairx_exchange.data | 2023-04-21 07:57:47.326 Enabled for exchange2: NASDAQ Global Indexes | 2023-04-21 07:57:47.326 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-04-21 07:57:47.326 Current selected Data/Trading service: Teton CME Order Routing | 2023-04-21 07:57:47.326 Custom symbol settings values: enabled | 2023-04-21 07:57:47.326 Chart Update Interval: 600 | 2023-04-21 07:57:47.326 Intraday Data Storage Time Unit: 0 | 2023-04-21 07:57:47.326 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-04-21 07:57:47.326 2023-04-21 11:57:47 Local computer time in UTC | 2023-04-21 07:57:47.326 2023-04-21 07:57:47 Local computer time in SC Time Zone | 2023-04-21 07:57:47.326 2023-04-21 11:57:45 Server time in UTC | 2023-04-21 07:57:47.326 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-04-21 07:57:47.326 Program path: C:\SierraChart rith\ | 2023-04-21 07:57:47.326 Data Files path: C:\SierraChart rith\Data\ | 2023-04-21 07:57:47.326 OS Version Number: 10.0 | 2023-04-21 07:57:47.326 Locale Setting: C | 2023-04-21 07:57:47.326 DLLs: LimitToPrice_64.dll, OrderFlowLabs.com.autoplot_64.dll, OrderFlowLabs.com_64.dll, RW-Bid-Ask_StackPull_Textbox_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, TWFX_FREE_64.dll, TWFX_FREE_SWS_64.dll, TWFX_FREE_ZZS_64.dll, UserContributedStudies_64.dll, Zyp Free by Zyp_64.dll, Zyp OrderFlow by Zdislav_64.dll, Zyp Trade_Your_Plan_64.dll | 2023-04-21 07:57:47.326 Allowed protected custom studies: GomOrderFlowPro, OrderFlowLabs.com, OrderFlowLabs.com AutoPlot, SST_FreeBundle, TWFX_Free, VerrilloTrading - Move Closest OCO To Price, zyp_app | 2023-04-21 07:57:47.326 Crash reporter started: true | 2023-04-21 07:57:47.326 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-04-21 08:45:43.036 No download requests in the queue to start downloads for. | 2023-04-21 08:45:43.036 No download requests in the queue to start downloads for. | 2023-04-21 08:45:43.036 No download requests in the queue to start downloads for. | 2023-04-21 08:45:43.036 No download requests in the queue to start downloads for. | 2023-04-21 08:45:43.036 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2023-04-20 20:02:45.110632 | 2023-04-21 08:45:43.039 Updated verified funded futures trading account ending date to: 2023-05-21 12:45:43 | 2023-04-21 08:45:43.073 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=7PV1854 | 2023-04-21 08:45:43.081 Mapping NQM23_FUT_CME to NQM23. Service code: cme | 2023-04-21 08:45:43.102 Using symbol data fast lookup vector | 2023-04-21 08:45:43.102 Denali Data Feed | Starting real-time market data updates for: NQM23_FUT_CME (NQM23). ID: 1 Service code: cme | 2023-04-21 08:45:43.102 Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-04-21 08:45:43.102 Denali Data Feed | Requesting security definition data for: NQM23_FUT_CME (NQM23). ID: 1 | 2023-04-21 08:45:43.102 Added historical Intraday data request for NQM23_FUT_CME to the queue. | 2023-04-21 08:45:43.102 Intraday data recording state for symbol NQM23_FUT_CME is set to download 'Pending'. | 2023-04-21 08:45:43.102 Triggering next historical data download in queue. | 2023-04-21 08:45:43.102 Delaying start of download for NQM23_FUT_CME. | 2023-04-21 08:45:43.111 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: NQM23_FUT_CME | 2023-04-21 08:45:43.139 Teton CME Order Routing | Received security definition for symbol NQM23_FUT_CME | 2023-04-21 08:45:43.139 DTC Client socket (2) | Creating socket. | 2023-04-21 08:45:43.175 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-04-21 08:45:43.175 DTC Client socket (2) | Connecting to IP: 162.251.232.244. | 2023-04-21 08:45:43.175 Denali Data Feed | Network connection to server complete. | 2023-04-21 08:45:43.257 Denali Data Feed | Starting socket receive thread. | 2023-04-21 08:45:43.257 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-04-21 08:45:43.257 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-04-21 08:45:43.341 Denali Data Feed | Sending logon request message. | 2023-04-21 08:45:43.341 Denali Data Feed | Received logon response. | 2023-04-21 08:45:43.433 Denali Data Feed | Server Name: RealTime Server. | 2023-04-21 08:45:43.433 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-04-21 08:45:43.433 Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-04-21 08:45:43.433 Denali Data Feed | Waiting for socket receive thread to end | 2023-04-21 08:45:43.433 DTC Client socket (2) | CloseSocket call. | 2023-04-21 08:45:43.434 Denali Data Feed | Disconnected from the server. | 2023-04-21 08:45:43.434 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-04-21 08:45:43.434 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-04-21 08:45:43.434 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-04-21 08:45:43.515 DTC Client socket (2) | Closed. | 2023-04-21 08:45:43.515 Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 443 | 2023-04-21 08:45:45.435 DTC Client socket (2) | Creating socket. | 2023-04-21 08:45:45.435 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-04-21 08:45:45.435 DTC Client socket (2) | Connecting to IP: 142.215.17.187. | 2023-04-21 08:45:45.435 Denali Data Feed | Network connection to server complete. | 2023-04-21 08:45:45.470 Denali Data Feed | Starting socket receive thread. | 2023-04-21 08:45:45.470 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-04-21 08:45:45.470 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-04-21 08:45:45.530 Denali Data Feed | Sending logon request message. | 2023-04-21 08:45:45.530 Denali Data Feed | Received logon response. | 2023-04-21 08:45:46.343 Denali Data Feed | Server Name: SC Realtime Server. | 2023-04-21 08:45:46.343 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-04-21 08:45:46.343 Denali Data Feed | Successfully connected. | 2023-04-21 08:45:46.343 Denali Data Feed | Trading is not supported. | 2023-04-21 08:45:46.343 Denali Data Feed | Restarting real-time data updates for symbol: NQM23_FUT_CME -> NQM23 | 2023-04-21 08:45:46.343 Denali Data Feed | Received security definition for symbol NQM23_FUT_CME | 2023-04-21 08:45:46.468 HD Request # 26 | Downloading Intraday chart data for NQM23_FUT_CME to the file NQM23_FUT_CME.scid. Service: cme | 2023-04-21 08:45:51.417 HD Request # 26 | Download start date-time: 2023-04-21 08:45:34.000000. File last date-time: 2023-04-21 08:45:34.010000 | 2023-04-21 08:45:51.417 HD Request # 26 | Using server: ds26.sierracharts.com port 10150 | 2023-04-21 08:45:51.417 Socket (3) | Creating socket. | 2023-04-21 08:45:51.418 Socket (3) | New receive buffer size: 5242880 | 2023-04-21 08:45:51.418 Socket (3) | Connecting to IP: 142.215.17.188. | 2023-04-21 08:45:51.418 HD Request # 26 | Setting DTC encoding to Binary VLS | 2023-04-21 08:45:51.496 HD Request # 26 | Sending historical data logon request message. | 2023-04-21 08:45:51.496 HD Request # 26 | Requesting Intraday data. Start date-time: 2023-04-21 08:45:34. Record interval: 0. Symbol: NQM23 | 2023-04-21 08:45:52.076 HD Request # 26 | Decompressing data. | 2023-04-21 08:45:52.109 HD Request # 26 | Receiving Intraday data for NQM23_FUT_CME starting at 2023-04-21 08:45:34.010000 | 2023-04-21 08:45:52.109 Socket (3) | CloseSocket call. | 2023-04-21 08:45:52.109 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-04-21 08:45:52.109 Historical data download thread signaled to stop. | 2023-04-21 08:45:52.109 HD Request # 26 | Timestamp of first Intraday data file record written: 2023-04-21 08:45:36.958000. | 2023-04-21 08:45:52.110 HD Request # 26 | Received 22 Intraday data records from 2023-04-21 08:45:34.010000 to 2023-04-21 08:45:48.196003 (14.2 seconds. Delay: 3.9 seconds) and wrote 21 records for NQM23_FUT_CME | 2023-04-21 08:45:52.110 HD Request # 26 | Add time&sales data | Remembered last file record date-time: 2023-04-21 12:45:48.196003 | 2023-04-21 08:45:52.110 Added 9 Time and Sales records to Intraday data file for NQM23_FUT_CME after download. | 2023-04-21 08:45:52.110 HD Request # 26 | Completion time: 1s. | 2023-04-21 08:45:52.110 HD Request # 26 | Intraday data download complete for NQM23_FUT_CME. Unique request ID: 26 | 2023-04-21 08:45:52.110 Removing historical data download ID 26. | 2023-04-21 08:45:52.110 Real-time Intraday chart data file updates started for NQM23_FUT_CME | 2023-04-21 08:45:52.110 Intraday chart data file opened for NQM23_FUT_CME | 2023-04-21 08:45:52.110 HD Request # 26 | Enabling Intraday chart updating for symbol. | 2023-04-21 08:45:52.110 Triggering next historical data download in queue. | 2023-04-21 08:45:52.110 No download requests in the queue to start downloads for. | 2023-04-21 08:45:52.110 Socket (3) | Socket gracefully closed by remote side. | 2023-04-21 08:45:52.149 Socket (3) | Closed. | 2023-04-21 08:45:52.149 Opened cached Intraday file: C:\SierraChart rith\Data\NQM23_FUT_CME.scid. Thread ID: 13944 | 2023-04-21 08:45:55.557 Date Time Of Last Edit: 2023-04-21 13:07:41
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| [2023-04-21 13:08:33] |
| Sierra_Chart Engineering - Posts: 17201 |
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You should be getting real-time data for: NQM23_FUT_CME This is what the Message Log is indicating. If you still have an issue, refer to this help topic: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart How are you determining the data is delayed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-21 13:44:13] |
| joew - Posts: 46 |
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I am not getting real time data. I am comparing Sierra with Trading View, Interactive Brokers and CME. Those are all the same Sierra is different.
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| [2023-04-21 13:51:05] |
| joew - Posts: 46 |
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What should I do? That link you sent isn't helpful.
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| [2023-04-21 14:07:42] |
| joew - Posts: 46 |
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Am I going to get more support here? I'm not trying to be rude but I am not getting a response.
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| [2023-04-21 15:14:42] |
| John - SC Support - Posts: 36350 |
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You have opened multiple tickets for the same issue. This only slows things down. Please only respond within the following ticket: No live data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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