Support Board
Date/Time: Thu, 28 Nov 2024 17:54:48 +0000
struggling to connect into realtime data
View Count: 248
| [2023-04-19 06:40:26] |
| Shabuz Ahmed - Posts: 1 |
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hi i have successfully connected my brokers account into my sierra chart account and i have also subscribed to CME real time data but unfortunately still not receiving any real time data so i was wondering if i need to do something else from my side? thanks |
| [2023-04-19 08:10:29] |
| Sierra_Chart Engineering - Posts: 17204 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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