Support Board
Date/Time: Thu, 28 Nov 2024 12:58:19 +0000
IBKR DOM Issues
View Count: 554
| [2023-04-13 14:33:59] |
| User450463 - Posts: 123 |
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I'm using Sierra through IBKR Trader Workstation. Data is just fine, but trading using the DOM, orders seem screwy. Here's just one example. Using NO attached orders, I enter a simple Limit Buy.The order goes through, and I'm long. The DOM initially shows I'm long, then a few seconds later, it shows I'm flat (i.e. nothing in the first column - there should be my P/L in green letters). Yet, in Traders Workstation, I'm still long. I can't possibly trade like this. Do you have any idea where I should be looking to find this issue? Thanks Date Time Of Last Edit: 2023-04-13 14:34:47
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| [2023-04-13 15:46:08] |
| User450463 - Posts: 123 |
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Found some more information on the support board. Opening the Trade Positions windows, both the symbol and the account number are identical to the symbol and account that the DOM is set to. The position also disappears from the Trade Positions windows after a few seconds, but it is still open. |
| [2023-04-13 16:06:10] |
| John - SC Support - Posts: 36350 |
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Refer to the following: Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-13 17:00:33] |
| User450463 - Posts: 123 |
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That's where I found the information, and checked that the symbol and acct nbr in the Trade Positions windows matched with the DOM. Which they do. That topic lists two reasons for this behavior. Do you think it's reason 1? "There are two reasons why these issues can happen. One reason is that TWS did not send the position update to Sierra Chart." If it is reason 1, then how do I get it fixed? Do they agree it's a known problem and have a fix for it? Should I be using a certain order type? Are there any workarounds? Thanks Date Time Of Last Edit: 2023-04-13 17:58:01
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| [2023-04-13 20:25:04] |
| John - SC Support - Posts: 36350 |
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The issue has not been fixed in many years, and the connectivity with IB has only gotten worse lately. So do not expect anything to be fixed on their end any time soon.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-04 14:02:13] |
| Sierra_Chart Engineering - Posts: 17201 |
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Regarding post #4, how many Trading accounts are associated with the instance of TWS that Sierra Chart is connecting to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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