Support Board
Date/Time: Thu, 28 Nov 2024 20:06:26 +0000
coffee pricing format
View Count: 422
| [2023-04-10 14:03:13] |
| User977916 - Posts: 7 |
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Please I have read through the ques and cannot find how to reset my coffee charts to read the currently correct pricing format. Please I need a little help! G H R |
| [2023-04-10 15:42:08] |
| John - SC Support - Posts: 36350 |
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We need more information on what exactly is not correct when you say "how to reset my coffee charts to read the currently correct pricing format". If you can give us a screenshot, that would be very helpful. But what exactly is not correct? And exactly what symbol are you using for the chart? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-10 16:12:11] |
| User977916 - Posts: 7 |
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All pricing data used to come from IB as such "1.7550" now everything comes in as "175.50". My charts recognize the first formatting example here "1.7550" not the "175.50" how do I get them to reconcile so I don't have a string of dots across the bottom of the chart then the past bar posted in the format "175.50"?
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| [2023-04-10 17:16:37] |
| User977916 - Posts: 7 |
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The symbol is "KC" for ICE Arabica Coffee. All historical data is posted and drawn correctly with the price formatting as "1.7550" The last bar on the chart uses pricing formatting of "175.50" therefor I get a string of dots across the bottom of my chart with price formatting "1.7550" and then a current bar O-H-L-C with the price formatting of "175.50". Make sense? Something is lost in translation of the price formatting for the current bar on a chart relevant to the historical data. I have deleted and reloaded chart data a couple times and it still downloads as described. |
| [2023-04-10 17:18:53] |
| User977916 - Posts: 7 |
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IB quoted ICE Coffee futures in the "1.7550" formatting for years, but within the last month or two it has been changed over with price quotes as "175.50" formatting. It screwed up the charts.
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| [2023-04-10 17:36:11] |
| User977916 - Posts: 7 |
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https://www.sierrachart.com/image.php?Image=168114810830.png
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| [2023-04-10 19:02:08] |
| Sierra_Chart Engineering - Posts: 17206 |
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We are working on solving this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-10 19:02:14
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| [2023-04-10 19:17:16] |
| User977916 - Posts: 7 |
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Thanks please let me know what I need to do on this end if anything.
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| [2023-04-10 19:58:49] |
| Sierra_Chart Engineering - Posts: 17206 |
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This should now be resolved. Do the following: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that go to the chart and fully re-download the data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-10 19:58:59
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