Support Board
Date/Time: Thu, 28 Nov 2024 20:50:06 +0000
NQ freezing
View Count: 336
| [2023-04-10 09:41:04] |
| Thaddeus Fulmer - Posts: 71 |
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Hello, would there be any reason why NQ charts are freezing? I know of 2 other people having the same issue that brought it to my attention. So I know this issue isn't isolated. Thanks, Thaddeus |
| [2023-04-10 09:59:51] |
| Sierra_Chart Engineering - Posts: 17206 |
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This is not clear enough what you are referring to. Refer to help topic 4: Prices / Data Falling Behind Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-10 10:12:27] |
| Thaddeus Fulmer - Posts: 71 |
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I don't see anything under help topic 4 that relates to this problem. For example, anytime I add a volume profile to NQ, it freezes for about 6 seconds. And then when I delete it, it freezes for about 6 seconds. No other instrument does that. And like I said, Others were asking me if I was having issues with NQ charts so I imagine you must have gotten other inquiries.
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| [2023-04-10 10:54:12] |
| Sierra_Chart Engineering - Posts: 17206 |
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We had no idea specifically what you were referring to with your first post and only made an educated guess. For the problem that you are having refer to section 30.34: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.34 - TPO Profile Chart Letter/Block Price Increment / Volume by Price Ticks Per Volume Bar Also this particular section as well: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-10 10:59:04
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| [2023-04-10 10:59:09] |
| Sierra_Chart Engineering - Posts: 17206 |
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Prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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