Support Board
Date/Time: Thu, 28 Nov 2024 21:38:56 +0000
No live data
View Count: 466
| [2023-04-06 03:25:03] |
| User827002 - Posts: 36 |
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I suddenly have no live data. I'm paying for package 11, I've prepaid for the next month, I have sufficient funds in my account. Can you please help me understand what I am missing?
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| [2023-04-06 07:56:59] |
| Sierra_Chart Engineering - Posts: 17206 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-07 13:26:42] |
| User827002 - Posts: 36 |
|
Software version: 2455 64-bit | 2023-04-07 07:23:00.316 Primary Thread ID: 2124 | 2023-04-07 07:23:00.316 Usage end date: 2023-04-24 | 2023-04-07 07:23:00.316 Enabled for: Advanced Features 2. | 2023-04-07 07:23:00.316 Enabled for: Sierra Chart Historical Data Service. | 2023-04-07 07:23:00.316 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-04-07 07:23:00.316 Enabled for: Delayed Denali Exchange Data Feed. | 2023-04-07 07:23:00.316 Enabled for exchange2: CME (Trading Account Required) | 2023-04-07 07:23:00.316 Enabled for exchange2: CBOT (Trading Account Required) | 2023-04-07 07:23:00.316 Enabled for exchange2: COMEX (Trading Account Required) | 2023-04-07 07:23:00.316 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-04-07 07:23:00.316 Enabled for exchange2: fairx_exchange.data | 2023-04-07 07:23:00.316 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-04-07 07:23:00.316 Current selected Data/Trading service: CQG WebAPI | 2023-04-07 07:23:00.316 Custom symbol settings values: enabled | 2023-04-07 07:23:00.316 Chart Update Interval: 500 | 2023-04-07 07:23:00.316 Intraday Data Storage Time Unit: 0 | 2023-04-07 07:23:00.316 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-04-07 07:23:00.316 2023-04-07 13:23:00 Local computer time in UTC | 2023-04-07 07:23:00.316 2023-04-07 07:23:00 Local computer time in SC Time Zone | 2023-04-07 07:23:00.316 2023-04-05 14:38:25 Server time in UTC | 2023-04-07 07:23:00.316 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-04-07 07:23:00.316 Program path: C:\SierraChart\ | 2023-04-07 07:23:00.316 Data Files path: C:\SierraChart\Data\ | 2023-04-07 07:23:00.316 OS Version Number: 10.0 | 2023-04-07 07:23:00.317 Locale Setting: C | 2023-04-07 07:23:00.317 DLLs: Trade29CustomStudies.dll, Trade29CustomStudies_2151_64.dll, Trade29CustomStudies_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-04-07 07:23:00.317 Allowed protected custom studies: Trade29 Custom Studies | 2023-04-07 07:23:00.317 Crash reporter started: true | 2023-04-07 07:23:00.317 CQG WebAPI | Connecting to server api.cqg.com | 2023-04-07 07:23:25.251 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-04-07 07:23:25.251 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2023-04-07 07:23:25.251 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2023-04-07 07:23:25.251 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.17. | 2023-04-07 07:23:25.251 CQG WebSocket | Opening WebSocket. | 2023-04-07 07:23:25.299 CQG WebSocket | Sending WebSocket handshake. | 2023-04-07 07:23:25.299 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-04-07 07:23:25.439 CQG WebSocket | Server header | Connection: upgrade | 2023-04-07 07:23:25.439 CQG WebSocket | Server header | Sec-WebSocket-Accept: qYVwGkTqTD7DkmoPGgSn8O+cRkk= | 2023-04-07 07:23:25.439 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-04-07 07:23:25.439 CQG WebSocket | Server header | Upgrade: websocket | 2023-04-07 07:23:25.439 CQG WebSocket | Server header | | 2023-04-07 07:23:25.439 CQG WebSocket | Web socket state is now open. | 2023-04-07 07:23:25.439 CQG WebAPI | WebSocket connected. | 2023-04-07 07:23:25.439 CQG WebAPI | Sending market data logon message. | 2023-04-07 07:23:25.439 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-04-07 07:23:25.510 CQG WebSocket socket (2) | CloseSocket call. | 2023-04-07 07:23:25.537 CQG WebAPI | Disconnected. | 2023-04-07 07:23:25.537 CQG WebAPI | Not reconnecting due to connection error condition. | 2023-04-07 07:23:25.537 CQG WebSocket | WebSocket closed. | 2023-04-07 07:23:25.537 CQG WebAPI | WebSocket closed. | 2023-04-07 07:23:25.537 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-04-07 07:23:25.537 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2023-04-07 07:23:25.587 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2023-04-07 07:23:25.587 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-04-07 07:24:46.581 CQG WebSocket socket (1) | Closed. | 2023-04-07 07:24:46.581 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2023-04-07 07:25:16.594 CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-04-07 07:25:46.602 CQG WebSocket socket (2) | Closed. | 2023-04-07 07:25:46.602 |
| [2023-04-07 13:45:29] |
| Sierra_Chart Engineering - Posts: 17206 |
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CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-04-07 07:23:25.510 In the meantime: ----- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-07 13:49:36] |
| CoryNichols - Posts: 2 |
|
Also getting no data this morning and cannot update SC Software version: 2447 64-bit | 2023-04-07 06:46:01.295 Primary Thread ID: 4372 | 2023-04-07 06:46:01.295 Usage end date: 2023-05-06 | 2023-04-07 06:46:01.295 Enabled for: Sierra Chart Historical Data Service. | 2023-04-07 06:46:01.295 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-04-07 06:46:01.295 Enabled for: Delayed Denali Exchange Data Feed. | 2023-04-07 06:46:01.295 Enabled for exchange2: CME (Trading Account Required) | 2023-04-07 06:46:01.295 Enabled for exchange2: CBOT (Trading Account Required) | 2023-04-07 06:46:01.295 Enabled for exchange2: COMEX (Trading Account Required) | 2023-04-07 06:46:01.295 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-04-07 06:46:01.295 Enabled for exchange2: fairx_exchange.data | 2023-04-07 06:46:01.295 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-04-07 06:46:01.295 Current selected Data/Trading service: Teton CME Order Routing | 2023-04-07 06:46:01.295 Custom symbol settings values: disabled | 2023-04-07 06:46:01.295 Chart Update Interval: 500 | 2023-04-07 06:46:01.295 Intraday Data Storage Time Unit: 0 | 2023-04-07 06:46:01.295 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-04-07 06:46:01.295 2023-04-07 13:46:01 Local computer time in UTC | 2023-04-07 06:46:01.295 2023-04-07 06:46:01 Local computer time in SC Time Zone | 2023-04-07 06:46:01.295 2023-04-07 13:41:00 Server time in UTC | 2023-04-07 06:46:01.295 Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-04-07 06:46:01.295 Program path: C:\SierraChart\ | 2023-04-07 06:46:01.295 Data Files path: C:\SierraChart\Data\ | 2023-04-07 06:46:01.295 OS Version Number: 10.0 | 2023-04-07 06:46:01.295 Locale Setting: C | 2023-04-07 06:46:01.295 DLLs: TheRationalTrader.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-04-07 06:46:01.297 Allowed protected custom studies: | 2023-04-07 06:46:01.297 Crash reporter started: true | 2023-04-07 06:46:01.297 File >> Disconnect selected. | 2023-04-07 06:46:26.934 Teton CME Order Routing | Waiting for socket receive thread to end | 2023-04-07 06:46:26.939 DTC Client socket (1) | CloseSocket call. | 2023-04-07 06:46:26.939 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2023-04-07 06:46:26.939 DTC Client socket (1) | Max send buffer size during socket life: 236 | 2023-04-07 06:46:26.939 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-04-07 06:46:26.940 SC Data - All Services | Waiting for socket receive thread to end | 2023-04-07 06:46:26.940 DTC Client socket (6) | CloseSocket call. | 2023-04-07 06:46:26.940 DTC Client socket (6) | Max send buffers used during socket life: 3 | 2023-04-07 06:46:26.940 DTC Client socket (6) | Max send buffer size during socket life: 152 | 2023-04-07 06:46:26.940 SC Data - All Services | Disconnected from the server. | 2023-04-07 06:46:26.940 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2023-04-07 06:46:26.940 DTC Client socket (8) | CloseSocket call. | 2023-04-07 06:46:26.940 SC DTC Data with Market Depth | Disconnected from the server. | 2023-04-07 06:46:26.940 Teton CME Order Routing | Disconnected. | 2023-04-07 06:46:26.940 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2023-04-07 06:46:26.940 DTC Client socket (8) | Shutdown started. Waiting for graceful close. | 2023-04-07 06:46:26.941 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-04-07 06:46:27.009 DTC Client socket (1) | Closed. | 2023-04-07 06:46:27.009 DTC Client socket (6) | Socket gracefully closed by remote side. | 2023-04-07 06:46:27.025 DTC Client socket (6) | Closed. | 2023-04-07 06:46:27.025 Teton CME Order Routing | Firm: Dorman | 2023-04-07 06:46:36.301 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-04-07 06:46:36.301 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-04-07 06:46:36.302 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-04-07 06:46:36.302 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2023-04-07 06:46:36.302 Teton CME Order Routing | Network connection to server complete. | 2023-04-07 06:46:36.411 Teton CME Order Routing | Starting socket receive thread. | 2023-04-07 06:46:36.411 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-04-07 06:46:36.411 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-04-07 06:46:36.619 Teton CME Order Routing | Sending logon request message. | 2023-04-07 06:46:36.619 Teton CME Order Routing | Received logon response. | 2023-04-07 06:46:37.146 Teton CME Order Routing | Server Name: SC DTC Server. Build=45138. | 2023-04-07 06:46:37.146 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-04-07 06:46:37.146 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-04-07 06:46:37.146 Teton CME Order Routing | Trading is supported. | 2023-04-07 06:46:37.146 Teton CME Order Routing | Order cancel and replace is supported. | 2023-04-07 06:46:37.146 Teton CME Order Routing | OCO Orders supported. | 2023-04-07 06:46:37.146 Teton CME Order Routing | Bracket Orders supported. | 2023-04-07 06:46:37.146 Teton CME Order Routing | Connected to server complete. | 2023-04-07 06:46:37.146 Triggering next historical data download in queue. | 2023-04-07 06:46:37.146 Triggering next historical data download in queue. | 2023-04-07 06:46:37.146 Triggering next historical data download in queue. | 2023-04-07 06:46:37.146 Triggering next historical data download in queue. | 2023-04-07 06:46:37.146 Updated verified funded futures trading account ending date to: 2023-05-07 13:46:37 | 2023-04-07 06:46:37.146 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-04-07 06:46:37.153 No download requests in the queue to start downloads for. | 2023-04-07 06:46:37.153 No download requests in the queue to start downloads for. | 2023-04-07 06:46:37.153 No download requests in the queue to start downloads for. | 2023-04-07 06:46:37.153 No download requests in the queue to start downloads for. | 2023-04-07 06:46:37.153 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2023-04-05 18:40:43.983687 | 2023-04-07 06:46:37.170 Updated verified funded futures trading account ending date to: 2023-05-07 13:46:37 | 2023-04-07 06:46:37.223 Mapping CLK23_FUT_CME to CLK23. Service code: nymex | 2023-04-07 06:46:37.242 Using symbol data fast lookup vector | 2023-04-07 06:46:37.242 SC Data - All Services | Starting real-time market data updates for: CLK23_FUT_CME (CLK23). ID: 1 Service code: nymex | 2023-04-07 06:46:37.242 SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 10048 | 2023-04-07 06:46:37.242 SC Data - All Services | Requesting security definition data for: CLK23_FUT_CME (CLK23). ID: 1 | 2023-04-07 06:46:37.242 Added historical Intraday data request for CLK23_FUT_CME to the queue. | 2023-04-07 06:46:37.242 Intraday data recording state for symbol CLK23_FUT_CME is set to download 'Pending'. | 2023-04-07 06:46:37.242 Triggering next historical data download in queue. | 2023-04-07 06:46:37.242 DTC Client socket (6) | Creating socket. | 2023-04-07 06:46:37.242 DTC Client socket (6) | New receive buffer size: 5242880 | 2023-04-07 06:46:37.242 DTC Client socket (6) | Connecting to IP: 142.215.17.188. | 2023-04-07 06:46:37.242 Delaying start of download for CLK23_FUT_CME. | 2023-04-07 06:46:37.292 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=38292 | 2023-04-07 06:46:37.292 SC Data - All Services | Network connection to server complete. | 2023-04-07 06:46:37.373 SC Data - All Services | Starting socket receive thread. | 2023-04-07 06:46:37.373 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-04-07 06:46:37.373 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: CLK23_FUT_CME | 2023-04-07 06:46:37.373 Teton CME Order Routing | Received security definition for symbol CLK23_FUT_CME | 2023-04-07 06:46:37.373 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-04-07 06:46:37.513 SC Data - All Services | Sending logon request message. | 2023-04-07 06:46:37.513 Mapping 6CM23_FUT_CME to 6CM23. Service code: cme | 2023-04-07 06:46:37.513 SC Data - All Services | Starting real-time market data updates for: 6CM23_FUT_CME (6CM23). ID: 2 Service code: cme | 2023-04-07 06:46:37.513 SC Data - All Services | Requesting security definition data for: 6CM23_FUT_CME (6CM23). ID: 2 | 2023-04-07 06:46:37.513 SC DTC Data with Market Depth | Starting real-time market data updates for: USDX. ID: 3 Service code: fxstatscalc | 2023-04-07 06:46:37.513 SC DTC Data with Market Depth | Connecting to the server ds13-2.sierracharts.com. Port 10048 | 2023-04-07 06:46:37.513 SC DTC Data with Market Depth | Requesting security definition data for: USDX. ID: 3 | 2023-04-07 06:46:37.513 Mapping GCJ23_FUT_CME to GCJ23. Service code: comex | 2023-04-07 06:46:37.513 SC Data - All Services | Starting real-time market data updates for: GCJ23_FUT_CME (GCJ23). ID: 4 Service code: comex | 2023-04-07 06:46:37.513 SC Data - All Services | Requesting security definition data for: GCJ23_FUT_CME (GCJ23). ID: 4 | 2023-04-07 06:46:37.513 Mapping ZWK23_FUT_CME to ZWK23. Service code: cbot | 2023-04-07 06:46:37.513 SC Data - All Services | Starting real-time market data updates for: ZWK23_FUT_CME (ZWK23). ID: 5 Service code: cbot | 2023-04-07 06:46:37.513 SC Data - All Services | Requesting security definition data for: ZWK23_FUT_CME (ZWK23). ID: 5 | 2023-04-07 06:46:37.513 Mapping NQM23_FUT_CME to NQM23. Service code: cme | 2023-04-07 06:46:37.513 SC Data - All Services | Starting real-time market data updates for: NQM23_FUT_CME (NQM23). ID: 6 Service code: cme | 2023-04-07 06:46:37.513 SC Data - All Services | Requesting security definition data for: NQM23_FUT_CME (NQM23). ID: 6 | 2023-04-07 06:46:37.513 Mapping YMM23_FUT_CME to YMM23. Service code: cbot | 2023-04-07 06:46:37.513 SC Data - All Services | Starting real-time market data updates for: YMM23_FUT_CME (YMM23). ID: 7 Service code: cbot | 2023-04-07 06:46:37.513 SC Data - All Services | Requesting security definition data for: YMM23_FUT_CME (YMM23). ID: 7 | 2023-04-07 06:46:37.513 Mapping ESM23_FUT_CME to ESM23. Service code: cme | 2023-04-07 06:46:37.513 SC Data - All Services | Starting real-time market data updates for: ESM23_FUT_CME (ESM23). ID: 8 Service code: cme | 2023-04-07 06:46:37.514 SC Data - All Services | Requesting security definition data for: ESM23_FUT_CME (ESM23). ID: 8 | 2023-04-07 06:46:37.514 DTC Client socket (7) | Creating socket. | 2023-04-07 06:46:37.537 DTC Client socket (7) | New receive buffer size: 5242880 | 2023-04-07 06:46:37.537 DTC Client socket (7) | Connecting to IP: 162.251.232.245. | 2023-04-07 06:46:37.538 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: 6CM23_FUT_CME | 2023-04-07 06:46:37.606 Teton CME Order Routing | Received security definition for symbol 6CM23_FUT_CME | 2023-04-07 06:46:37.606 SC DTC Data with Market Depth | Network connection to server complete. | 2023-04-07 06:46:37.606 SC DTC Data with Market Depth | Starting socket receive thread. | 2023-04-07 06:46:37.606 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-04-07 06:46:37.606 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: GCJ23_FUT_CME | 2023-04-07 06:46:37.635 Teton CME Order Routing | Received security definition for symbol GCJ23_FUT_CME | 2023-04-07 06:46:37.635 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ZWK23_FUT_CME | 2023-04-07 06:46:37.650 Teton CME Order Routing | Received security definition for symbol ZWK23_FUT_CME | 2023-04-07 06:46:37.650 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: NQM23_FUT_CME | 2023-04-07 06:46:37.650 Teton CME Order Routing | Received security definition for symbol NQM23_FUT_CME | 2023-04-07 06:46:37.650 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-04-07 06:46:37.668 SC DTC Data with Market Depth | Sending logon request message. | 2023-04-07 06:46:37.668 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: YMM23_FUT_CME | 2023-04-07 06:46:37.697 Teton CME Order Routing | Received security definition for symbol YMM23_FUT_CME | 2023-04-07 06:46:37.697 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESM23_FUT_CME | 2023-04-07 06:46:37.697 Teton CME Order Routing | Received security definition for symbol ESM23_FUT_CME | 2023-04-07 06:46:37.697 SC Data - All Services | Received logon response. | 2023-04-07 06:46:38.412 SC Data - All Services | Server Name: SC Realtime Server. | 2023-04-07 06:46:38.412 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-04-07 06:46:38.412 SC Data - All Services | Successfully connected. | 2023-04-07 06:46:38.412 SC Data - All Services | Trading is not supported. | 2023-04-07 06:46:38.412 SC Data - All Services | Restarting real-time data updates for symbol: 6CM23_FUT_CME -> 6CM23 | 2023-04-07 06:46:38.412 SC Data - All Services | Restarting real-time data updates for symbol: CLK23_FUT_CME -> CLK23 | 2023-04-07 06:46:38.412 SC Data - All Services | Restarting real-time data updates for symbol: ESM23_FUT_CME -> ESM23 | 2023-04-07 06:46:38.412 SC Data - All Services | Restarting real-time data updates for symbol: GCJ23_FUT_CME -> GCJ23 | 2023-04-07 06:46:38.412 SC Data - All Services | Restarting real-time data updates for symbol: NQM23_FUT_CME -> NQM23 | 2023-04-07 06:46:38.412 SC Data - All Services | Restarting real-time data updates for symbol: YMM23_FUT_CME -> YMM23 | 2023-04-07 06:46:38.412 SC Data - All Services | Restarting real-time data updates for symbol: ZWK23_FUT_CME -> ZWK23 | 2023-04-07 06:46:38.412 SC DTC Data with Market Depth | Received logon response. | 2023-04-07 06:46:38.455 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-04-07 06:46:38.455 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-04-07 06:46:38.455 SC DTC Data with Market Depth | Successfully connected. | 2023-04-07 06:46:38.455 SC DTC Data with Market Depth | Trading is not supported. | 2023-04-07 06:46:38.455 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: USDX | 2023-04-07 06:46:38.455 SC Data - All Services | Received security definition for symbol 6CM23_FUT_CME | 2023-04-07 06:46:38.577 SC Data - All Services | Received security definition for symbol CLK23_FUT_CME | 2023-04-07 06:46:38.577 SC Data - All Services | Received security definition for symbol ESM23_FUT_CME | 2023-04-07 06:46:38.577 SC Data - All Services | Received security definition for symbol GCJ23_FUT_CME | 2023-04-07 06:46:38.577 SC Data - All Services | Received security definition for symbol NQM23_FUT_CME | 2023-04-07 06:46:38.577 SC Data - All Services | Received security definition for symbol YMM23_FUT_CME | 2023-04-07 06:46:38.577 SC Data - All Services | Received security definition for symbol ZWK23_FUT_CME | 2023-04-07 06:46:38.577 SC DTC Data with Market Depth | Received security definition for symbol USDX | 2023-04-07 06:46:38.637 Requesting market depth updates for: CLK23_FUT_CME if supported. | 2023-04-07 06:46:42.134 SC Data - All Services | Market Depth data has been rejected for symbol: CLK23_FUT_CME. Not authorized for market depth. | 2023-04-07 06:46:42.333 HD Request # 8 | Downloading Intraday chart data for CLK23_FUT_CME to the file CLK23_FUT_CME.scid. Service: nymex | 2023-04-07 06:46:43.335 HD Request # 8 | Download start date-time: 2023-04-06 13:59:58.000000. File last date-time: 2023-04-06 13:59:58.638000 | 2023-04-07 06:46:43.336 HD Request # 8 | Using server: ds28.sierracharts.com port 10150 | 2023-04-07 06:46:43.336 Socket (9) | Creating socket. | 2023-04-07 06:46:43.336 Socket (9) | New receive buffer size: 5242880 | 2023-04-07 06:46:43.336 Socket (9) | Connecting to IP: 142.215.18.147. | 2023-04-07 06:46:43.336 HD Request # 8 | Setting DTC encoding to Binary VLS | 2023-04-07 06:46:43.517 HD Request # 8 | Sending historical data logon request message. | 2023-04-07 06:46:43.517 HD Request # 8 | Requesting Intraday data. Start date-time: 2023-04-06 13:59:58. Record interval: 0. Symbol: CLK23 | 2023-04-07 06:46:43.597 HD Request # 8 | Decompressing data. | 2023-04-07 06:46:43.678 HD Request # 8 | Receiving Intraday data for CLK23_FUT_CME starting at 2023-04-06 13:59:58.062000 | 2023-04-07 06:46:43.678 Socket (9) | CloseSocket call. | 2023-04-07 06:46:43.678 Historical data download thread signaled to stop. | 2023-04-07 06:46:43.678 Socket (9) | Shutdown started. Waiting for graceful close. | 2023-04-07 06:46:43.678 HD Request # 8 | Received 4 Intraday data records from 2023-04-06 13:59:58.062000 to 2023-04-06 13:59:58.638000 (0.6 seconds) and wrote 0 records for CLK23_FUT_CME | 2023-04-07 06:46:43.678 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2023-04-06 20:59:58.638000 | 2023-04-07 06:46:43.678 HD Request # 8 | Completion time: 0s. | 2023-04-07 06:46:43.678 HD Request # 8 | Intraday data download complete for CLK23_FUT_CME. Unique request ID: 8 | 2023-04-07 06:46:43.678 Removing historical data download ID 8. | 2023-04-07 06:46:43.678 Real-time Intraday chart data file updates started for CLK23_FUT_CME | 2023-04-07 06:46:43.678 Intraday chart data file opened for CLK23_FUT_CME | 2023-04-07 06:46:43.678 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2023-04-07 06:46:43.678 Triggering next historical data download in queue. | 2023-04-07 06:46:43.678 No download requests in the queue to start downloads for. | 2023-04-07 06:46:43.678 Socket (9) | Socket gracefully closed by remote side. | 2023-04-07 06:46:43.764 Socket (9) | Closed. | 2023-04-07 06:46:43.764 |
| [2023-04-07 13:52:47] |
| Sierra_Chart Engineering - Posts: 17206 |
|
The markets are closed at this time due to a holiday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-07 13:55:48] |
| CoryNichols - Posts: 2 |
|
DAMN I'm sorry busy day yesterday .... totally forgot good friday my mistake. I'm sorry
|
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