Support Board
Date/Time: Thu, 28 Nov 2024 20:48:26 +0000
data does not move when i connect the data feed
View Count: 300
| [2023-04-03 13:20:33] |
| User847553 - Posts: 18 |
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pls help to check why the chart price does not move even i connect the data feed. Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-04-03 21:17:23.163 DTC Client socket (1) | Creating socket. | 2023-04-03 21:17:23.164 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-04-03 21:17:23.164 DTC Client socket (1) | Connecting to IP: 142.215.18.147. | 2023-04-03 21:17:23.164 Denali Data Feed | Network connection to server complete. | 2023-04-03 21:17:23.356 Denali Data Feed | Starting socket receive thread. | 2023-04-03 21:17:23.356 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-04-03 21:17:23.357 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-04-03 21:17:23.561 Denali Data Feed | Sending logon request message. | 2023-04-03 21:17:23.561 Denali Data Feed | Received logon response. | 2023-04-03 21:17:24.443 Denali Data Feed | Server Name: RealTime Server. | 2023-04-03 21:17:24.443 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-04-03 21:17:24.443 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-04-03 21:17:24.443 Denali Data Feed | Waiting for socket receive thread to end | 2023-04-03 21:17:24.443 DTC Client socket (1) | CloseSocket call. | 2023-04-03 21:17:24.445 Denali Data Feed | Disconnected from the server. | 2023-04-03 21:17:24.445 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-04-03 21:17:24.445 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-04-03 21:17:24.445 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-04-03 21:17:24.635 DTC Client socket (1) | Closed. | 2023-04-03 21:17:24.635 Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 10048 | 2023-04-03 21:17:54.435 DTC Client socket (2) | Creating socket. | 2023-04-03 21:17:54.436 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-04-03 21:17:54.436 DTC Client socket (2) | Connecting to IP: 142.215.17.190. | 2023-04-03 21:17:54.436 Denali Data Feed | Network connection to server complete. | 2023-04-03 21:17:54.665 Denali Data Feed | Starting socket receive thread. | 2023-04-03 21:17:54.665 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-04-03 21:17:54.665 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-04-03 21:17:54.880 Denali Data Feed | Sending logon request message. | 2023-04-03 21:17:54.880 Denali Data Feed | Received logon response. | 2023-04-03 21:17:55.827 Denali Data Feed | Server Name: RealTime Server. | 2023-04-03 21:17:55.827 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-04-03 21:17:55.827 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-04-03 21:17:55.827 Denali Data Feed | Waiting for socket receive thread to end | 2023-04-03 21:17:55.827 DTC Client socket (2) | CloseSocket call. | 2023-04-03 21:17:55.829 Denali Data Feed | Disconnected from the server. | 2023-04-03 21:17:55.829 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-04-03 21:17:55.829 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-04-03 21:17:55.829 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-04-03 21:17:56.022 DTC Client socket (2) | Closed. | 2023-04-03 21:17:56.022 Date Time Of Last Edit: 2023-04-03 13:29:41
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| [2023-04-03 13:30:10] |
| Sierra_Chart Engineering - Posts: 17206 |
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This is the issue: Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-04-03 21:17:24.443 Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-08 17:37:01] |
| User847553 - Posts: 18 |
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SO HOW can i check which device/ computer connected? because i always use one computer devices,so i don't know what happen
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| [2023-04-08 17:38:54] |
| User847553 - Posts: 18 |
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also my package 12 show that i can connect 3 device same time. is it correct ?
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| [2023-04-08 18:35:50] |
| Sierra_Chart Engineering - Posts: 17206 |
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Looks like you are using a desktop and laptop. So it is one of those. Regarding post #4, no that does not apply to the exchange data feeds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-08 18:36:05
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