Support Board
Date/Time: Thu, 28 Nov 2024 22:27:30 +0000
Latest upgrade screwed up account connection, teton account not assigned
View Count: 499
| [2023-03-30 19:33:08] |
| User984500 - Posts: 7 |
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I have tried to follow the directions in the documentation several times. I called Advantage/Stage 5 and they don't seem to know what I'm talking about. This shouldn't be so damn hard.
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| [2023-03-30 21:07:55] |
| John - SC Support - Posts: 36350 |
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We are not fully understanding. If you have an account with Advantage/Stage 5 and you are setup to use the Teton Order Routing Service, then go through the Setup Instructions at the following link starting at step #7: Sierra Chart Teton Futures Order Routing: Setup Instructions If it is something else, then let us know what you need. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-31 12:20:54] |
| User984500 - Posts: 7 |
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What does set up to use the Teton Order Routing Service mean? I was already using SC with my account Advantage/Stage 5. What else do I have to do? I believe my clearing firm is Dorman actually, but I've tried both and neither works.
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| [2023-03-31 13:33:39] |
| Sierra_Chart Engineering - Posts: 17210 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-31 14:11:51] |
| User984500 - Posts: 7 |
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Reading Internal Order ID file. | 2023-03-31 07:11:53.120 Reading Trade Orders file. | 2023-03-31 07:11:53.310 Reading Trade Positions file. | 2023-03-31 07:11:53.317 Reading Trade Account Data files. | 2023-03-31 07:11:53.321 UDPListener (1540). Port 22904 | Listening on UDP port 22904. | 2023-03-31 07:11:53.334 Software version: 2488 64-bit | 2023-03-31 07:11:53.334 Primary Thread ID: 30532 | 2023-03-31 07:11:53.334 Usage end date: 2023-04-14 | 2023-03-31 07:11:53.334 Enabled for: Advanced Features 2. | 2023-03-31 07:11:53.334 Enabled for: Sierra Chart Historical Data Service. | 2023-03-31 07:11:53.334 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-31 07:11:53.334 Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-31 07:11:53.334 Enabled for exchange2: CME | 2023-03-31 07:11:53.334 Enabled for exchange2: fairx_exchange.data | 2023-03-31 07:11:53.334 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-31 07:11:53.334 Current selected Data/Trading service: SC Data - All Services | 2023-03-31 07:11:53.334 Custom symbol settings values: enabled | 2023-03-31 07:11:53.334 Chart Update Interval: 500 | 2023-03-31 07:11:53.334 Intraday Data Storage Time Unit: 1 | 2023-03-31 07:11:53.334 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-03-31 07:11:53.334 2023-03-31 12:11:53 Local computer time in UTC | 2023-03-31 07:11:53.334 2023-03-31 07:11:53 Local computer time in SC Time Zone | 2023-03-31 07:11:53.334 2023-03-31 12:11:49 Server time in UTC | 2023-03-31 07:11:53.334 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-03-31 07:11:53.334 Program path: C:\SierraChart\ | 2023-03-31 07:11:53.334 Data Files path: C:\SierraChart\Data\ | 2023-03-31 07:11:53.334 OS Version Number: 10.0 | 2023-03-31 07:11:53.334 Locale Setting: C | 2023-03-31 07:11:53.334 DLLs: UserContributedStudies_64.dll | 2023-03-31 07:11:53.334 Allowed protected custom studies: | 2023-03-31 07:11:53.334 Crash reporter started: true | 2023-03-31 07:11:53.334 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-03-31 07:11:53.364 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-03-31 07:11:53.422 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-03-31 07:11:53.552 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-03-31 07:11:53.552 Received 5 login tokens. | 2023-03-31 07:11:53.801 Symbol settings MD5 received. Request ID: 1. | 2023-03-31 07:11:55.458 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2023-03-31 07:11:55.458 Symbol settings received. Request ID: 2. | 2023-03-31 07:11:58.288 SC Data - All Services | Connected to server complete. | 2023-03-31 07:12:00.032 Triggering next historical data download in queue. | 2023-03-31 07:12:00.032 Triggering next historical data download in queue. | 2023-03-31 07:12:00.032 Triggering next historical data download in queue. | 2023-03-31 07:12:00.032 Triggering next historical data download in queue. | 2023-03-31 07:12:00.032 No download requests in the queue to start downloads for. | 2023-03-31 07:12:00.033 No download requests in the queue to start downloads for. | 2023-03-31 07:12:00.033 No download requests in the queue to start downloads for. | 2023-03-31 07:12:00.035 No download requests in the queue to start downloads for. | 2023-03-31 07:12:00.036 MESM23_FUT_CME #10 | Reloading chart. | 2023-03-31 07:12:19.106 MESM23_FUT_CME 1 Min #1 | Reloading chart. | 2023-03-31 07:12:19.133 ESZ22_FUT_CME #5 | Reloading chart. | 2023-03-31 07:12:19.561 ESZ22_FUT_CME #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-03-31 07:12:19.562 /ESZ22 #2 | Reloading chart. | 2023-03-31 07:12:19.599 ESZ22_FUT_CME #4 | Reloading chart. | 2023-03-31 07:12:19.651 ESZ22_FUT_CME #7 | Reloading chart. | 2023-03-31 07:12:20.101 ESZ22_FUT_CME #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-03-31 07:12:20.101 MESM23_FUT_CME #11 | Reloading chart. | 2023-03-31 07:12:20.621 MESM23_FUT_CME #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-03-31 07:12:20.622 MESM23_FUT_CME #3 | Reloading chart. | 2023-03-31 07:12:20.677 MESM23_FUT_CME #6 | Reloading chart. | 2023-03-31 07:12:20.780 MESM23_FUT_CME #10 | StartDateTimeForLoadingOrderFills: 2023-03-01 08:30:00 | 2023-03-31 07:12:20.830 /ESZ22 #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[ESZ22.scid | 2023-03-31 07:12:20.974 MESM23_FUT_CME #3 | StartDateTimeForLoadingOrderFills: 2023-02-28 17:01:00 | 2023-03-31 07:12:21.136 MESM23_FUT_CME #6 | StartDateTimeForLoadingOrderFills: 2023-02-28 17:01:00 | 2023-03-31 07:12:21.193 Using symbol data fast lookup vector | 2023-03-31 07:12:21.335 SC Data - All Services | Starting real-time market data updates for: MESM23_FUT_CME. ID: 1 | 2023-03-31 07:12:21.335 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: MESM23_FUT_CME | 2023-03-31 07:12:21.335 SC Data - All Services | Requesting security definition data for: MESM23_FUT_CME. ID: 1 | 2023-03-31 07:12:21.335 No historical data client is currently set to download historical Intraday data for MESM23_FUT_CME. | 2023-03-31 07:12:21.335 Real-time Intraday chart data file updates started for MESM23_FUT_CME | 2023-03-31 07:12:21.335 Opened cached Intraday file: C:\SierraChart\Data\MESM23_FUT_CME.scid. Thread ID: 30532 | 2023-03-31 07:12:21.335 Intraday chart data file opened for MESM23_FUT_CME | 2023-03-31 07:12:21.335 SC Data - All Services | Starting real-time market data updates for: ESZ22_FUT_CME. ID: 2 | 2023-03-31 07:12:21.377 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ22_FUT_CME | 2023-03-31 07:12:21.377 SC Data - All Services | Requesting security definition data for: ESZ22_FUT_CME. ID: 2 | 2023-03-31 07:12:21.378 Requesting market depth updates for: ESZ22_FUT_CME if supported. | 2023-03-31 07:12:21.378 Separate subscription for market depth updates not supported. ESZ22_FUT_CME | 2023-03-31 07:12:21.378 Requesting market depth updates for: MESM23_FUT_CME if supported. | 2023-03-31 07:12:21.378 Separate subscription for market depth updates not supported. MESM23_FUT_CME | 2023-03-31 07:12:21.378 No historical data client is currently set to download historical Intraday data for ESZ22_FUT_CME. | 2023-03-31 07:12:21.378 Real-time Intraday chart data file updates started for ESZ22_FUT_CME | 2023-03-31 07:12:21.378 Opened cached Intraday file: C:\SierraChart\Data\ESZ22_FUT_CME.scid. Thread ID: 30532 | 2023-03-31 07:12:21.378 Intraday chart data file opened for ESZ22_FUT_CME | 2023-03-31 07:12:21.379 SC Data - All Services | Starting real-time market data updates for: /ESZ22. ID: 3 | 2023-03-31 07:12:21.380 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: /ESZ22 | 2023-03-31 07:12:21.380 SC Data - All Services | Requesting security definition data for: /ESZ22. ID: 3 | 2023-03-31 07:12:21.380 No historical data client is currently set to download historical Intraday data for /ESZ22. | 2023-03-31 07:12:21.380 Real-time Intraday chart data file updates started for /ESZ22 | 2023-03-31 07:12:21.380 Opened cached Intraday file: C:\SierraChart\Data\[ESZ22.scid. Thread ID: 30532 | 2023-03-31 07:12:21.381 Intraday chart data file opened for /ESZ22 | 2023-03-31 07:12:21.381 SC Data - All Services | Disconnected. | 2023-03-31 07:13:10.421 SC Data - All Services | Disconnected. | 2023-03-31 07:13:10.421 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 3. | 2023-03-31 07:13:10.576 Current selected Data/Trading service: Teton CME Order Routing | 2023-03-31 07:13:10.576 Symbol settings MD5 received. Request ID: 3. | 2023-03-31 07:13:12.650 Requested symbol settings for service code sc_futures_direct.dtc.trading. Request ID: 4. | 2023-03-31 07:13:12.650 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-03-31 07:13:14.934 Symbol settings received. Request ID: 4. | 2023-03-31 07:13:15.007 Teton CME Order Routing | Firm: Dorman | 2023-03-31 07:13:16.926 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-03-31 07:13:16.926 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-03-31 07:13:16.997 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-03-31 07:13:16.997 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2023-03-31 07:13:16.997 Teton CME Order Routing | Network connection to server complete. | 2023-03-31 07:13:17.033 Teton CME Order Routing | Starting socket receive thread. | 2023-03-31 07:13:17.033 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-03-31 07:13:17.033 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-03-31 07:13:17.133 Teton CME Order Routing | Sending logon request message. | 2023-03-31 07:13:17.133 Teton CME Order Routing | Received logon response. | 2023-03-31 07:13:17.639 Teton CME Order Routing | Server Name: SC DTC Server. | 2023-03-31 07:13:17.639 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-03-31 07:13:17.639 Teton CME Order Routing | Connection error: No trade accounts assigned | 2023-03-31 07:13:17.639 * Teton CME Order Routing | Waiting for socket receive thread to end | 2023-03-31 07:13:17.710 DTC Client socket (1) | CloseSocket call. | 2023-03-31 07:13:17.710 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-03-31 07:13:17.711 Teton CME Order Routing | Disconnected. | 2023-03-31 07:13:17.711 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-03-31 07:13:17.747 DTC Client socket (1) | Closed. | 2023-03-31 07:13:17.747 (Removed) Date Time Of Last Edit: 2023-03-31 15:05:02
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| [2023-03-31 15:04:42] |
| Sierra_Chart Engineering - Posts: 17210 |
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Who is your broker? Who is the introducing broker?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-31 15:10:33] |
| User984500 - Posts: 7 |
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Advantage or Advantage/S5 - both are on your pulldown menu. Clearing broker is Dorman
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| [2023-03-31 16:31:39] |
| Sierra_Chart Engineering - Posts: 17210 |
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So is your account with Stage 5? Or is it direct with Dorman. Who is the introducing broker? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-31 16:31:57
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| [2023-03-31 17:29:47] |
| User984500 - Posts: 7 |
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The introducing broker is Advantage.
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| [2023-04-03 13:55:57] |
| User984500 - Posts: 7 |
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Do you have an update on this issue? As much as I like this product (and I do), if I can't trade it is pretty much useless to me.
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| [2023-04-03 14:16:28] |
| Sierra_Chart Engineering - Posts: 17210 |
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We will have someone follow up with you regarding this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-03 15:07:39] |
| SC Support - Posts: 1895 |
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Spoke to User984500, we have reached out to Stage5 (Advantage Clearing) for help with this.
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| [2023-04-03 15:56:50] |
| SC Support - Posts: 1895 |
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Spoke to User984500, informed that issue is resolved
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| [2023-04-03 15:58:45] |
| User984500 - Posts: 7 |
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It's looking good so far; I appreciate very much your help in resolving this issue. Terry Sykora |
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