Support Board
Date/Time: Mon, 25 Nov 2024 04:29:12 +0000
Payment/subscription related question while using delayed data
View Count: 451
| [2023-03-29 08:58:07] |
| User266447 - Posts: 253 |
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From April, I will use delay data only on SC. Is there a chance to receive some disconut while using delay data, or do I need to pay the whole monthly subscription fee for using SC? Any disccount from your side will be highly appreciated :-) |
| [2023-03-29 09:32:22] |
| Sierra_Chart Engineering - Posts: 17169 |
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Yes you just need service package 3 or 5 which have a lower cost than the current service package 11 you are using. For Sierra Chart pricing, refer to this page: Description of Service Packages and Pricing ---- To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-29 09:40:10] |
| User266447 - Posts: 253 |
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Could you point me out to a 6-month payment for package 5, please?
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| [2023-03-29 12:13:39] |
| User266447 - Posts: 253 |
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Just a second - In the delayed data I will still need a tick data. It probably mean that I cannot go for package 5. I am not sure, but package 10 still does not cover footprint charts or DOM. Probably the lowest package I can go for is still 11? - as I need footprint charts and DOM - even if I use delayed data only. Please advice. |
| [2023-03-29 12:54:03] |
| Sierra_Chart Engineering - Posts: 17169 |
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Service Package 5 supports Numbers Bars and tick by tick data. And delayed data. That is all you need. You can choose the Service Package here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AvailableServices Do you want us to change your Service Package to 5 now for you? We can do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-29 13:28:46] |
| User266447 - Posts: 253 |
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Thank you for the explanation. I will do it on Monday.
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| [2024-04-06 11:17:23] |
| User736163 - Posts: 3 |
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Hello,i already paid for 36usd base advanced feature but it its still says Transaction proccessing for nearly an hour now.What is going on?
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| [2024-04-06 15:58:11] |
| Sierra_Chart Engineering - Posts: 17169 |
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We see that a 36 USD credit has been added to your account April 6, today. Let us know if you still see an issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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