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Date/Time: Thu, 28 Nov 2024 22:35:02 +0000

How to Post a Message for Support

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[2023-03-29 03:23:56] #1 [Go To First Post]
User240686 - Posts: 86
I used Sierra a few years back when Rithmic was supported. You stopped supporting it and now you support it again. I trade through Bulenox and sometimes other evaluation companies using the Rithmic feed. I have some chartbooks that I would still like to use but you have updated far ahead now and my chartbooks will not work. 1. How can i import my old chartbooks? 2. I use TPO so what version will i need to access advanced charts and rithmic data feed? 3. If I also subscribe to the denali datafeed what will that provide me if I have to place my orders through Rithmic? 5. If I subscribe to a trial version will i be able to test all the above? Thank You for your support

[2023-03-29 08:31:17] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17210
1. Refer to: Chartbooks (Workspaces): Opening Older Chartbooks 2. You will need Service Package 11: Description of Service Packages and Pricing 3. It will provide reliable market data which will not give you any problems. Refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services 4. Yes we will activate this now for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-29 08:31:31

[2023-03-29 09:07:06] #3 [Go To First Post]
User240686 - Posts: 86
Will package 11 allow me access to denali as well as use rithmic? Thank you

[2023-03-29 09:31:36] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 17210
Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-29 09:35:58] #5 [Go To First Post]
User240686 - Posts: 86
i have downloaded 2363 version and cannot open my charts from some time back and i dont seem to be able to find version 2240. Can you send it to me please?

[2023-03-29 16:52:55] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 17210
Follow the instructions here to access that version: Software Download: Full Control Rollback Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-30 10:24:08] #7 [Go To First Post]
User240686 - Posts: 86
i am now on the latest version after opening up my charts. I am now trying to connect to rithmic data feed for my evaluation accounnts. I select Rithmic Trading but the server list is blank. How can i test out the feed? Thanks

[2023-03-30 10:47:50] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 17210
Follow the instructions here regarding this: Rithmic Trading Platform Service: Setup Instructions In particular step 9. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-30 10:47:58

[2023-03-30 11:24:42] #9 [Go To First Post]
User240686 - Posts: 86
yes i know how to do it. The issue is when i select rithmic there is no server list. I am on a trial so...

[2023-03-30 11:43:25] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 17210
Did you do as it said in step 9, 10, 11? Your account is not on a trial any longer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-30 11:43:52

[2023-03-30 11:47:57] #11 [Go To First Post]
User240686 - Posts: 86
i asked for it to be on a trial to test it all out

[2023-03-30 13:25:21] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 17210
A trial does not support a connection to Rithmic. So your account is on Service Package 11 which does support a connection to Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-30 14:08:44] #13 [Go To First Post]
User240686 - Posts: 86
ok. well i cant connect to rithmic and its what i wanted to test. I also have not paid so as far as i am aware i am on a trial and not able to trial it

[2023-03-30 14:17:42] #14 [Go To First Post]
Sierra_Chart Engineering - Posts: 17210
If you followed the instructions, the problem is the Rithmic server is not delivering the server list or you have a connectivity problem. We recommend trying again later. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-31 07:37:56] #15 [Go To First Post]
User240686 - Posts: 86
all i have is SC Data. No drop down of servers for any other service. Its just blank

[2023-03-31 09:20:20] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 17210
That is not true: No drop down of servers for any other service. Please move on elsewhere. We have no control over this. Either the instructions are not being followed or you have a connectivity problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-31 09:20:43

[2023-03-31 09:26:30] #17 [Go To First Post]
User240686 - Posts: 86
it did come good in the end. The service i would need is $36 is that correct? Would that give me Denali data as well as rithmic

[2023-03-31 11:34:25] #18 [Go To First Post]
Sierra_Chart Engineering - Posts: 17210
Yes if you use Service Package 10. That will give you the Denali data feed and access to Rithmic. There are also exchange fees that have to be paid. More information about that: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Very important to read the above link. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-31 11:34:43

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