Support Board
Date/Time: Thu, 28 Nov 2024 23:52:08 +0000
Apex Trader Funding Account
View Count: 844
| [2023-03-24 20:51:14] |
| ssangha84 - Posts: 122 |
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Hello, I have recently signed up with Apex Trader Funding and am having a hard time connecting to them with Sierra Chart. They told me I need to contact you guys for support. I got a Rithmic account through AMP futures and am able to log in with Rithmic through AMP, but when I put in my Apex rithmic credentials, it is not logging on. I do remember reading somewhere that it has to be an older version of Sierra Chart for Apex credentials to work, but I cannot find that article anywhere now. So not sure if that's what it is, since I have the latest version of Sierra Chart. Please advise to what I am doing wrong so I can connect to my account. |
| [2023-03-24 22:27:05] |
| ssangha84 - Posts: 122 |
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Just confirmed with APEX, they said everything with Rithmic looks good on their end, and it is something with Sierra Chart. The Service Connection Error I am getting is: "Connection error message from service: Rithmic Direct - DTC Logon error recieved from server: Permission denied. Date-Time: 2023-03-24 18:36:19"
Date Time Of Last Edit: 2023-03-24 22:36:34
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| [2023-03-24 23:31:33] |
| John - SC Support - Posts: 36350 |
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The information we have on the "Permission Denied" error is at the following link: Rithmic Trading Platform Service: Permission Denied Resolution Procedure But the error is coming from Rithmic, so they should know what the issue is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-25 01:53:04] |
| ertrader - Posts: 672 |
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For Apex, after selecting Rithmic Direct - DTC [trading] in the current selected service (list), make sure to select "Apex-Chicago Area-Non-Aggregated". It is further down the list.
Date Time Of Last Edit: 2023-03-25 01:54:22
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