Home >> Support Board

Support Board

Date/Time: Sun, 24 Nov 2024 03:50:02 +0000

How to Post a Message for Support

Problems with trial activation

View Count: 1040

[2023-03-22 17:28:52] #1 [Go To First Post]
User262591 - Posts: 1
Hi, I was trying to activate my trial account,I went to global settings, activate trial, entered my phone number but didn't receive a confirmation code. So I tried again, this time I changed '+' with '00'-no result then I placed a space between country code and the number with no success. Finally I got {"ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to Sierra Chart account using different SMS numbers. Further tries not allowed."} Would You help me please?

[2023-03-22 20:03:22] #2 [Go To First Post]
John - SC Support - Posts: 36238
We had already activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-23 15:33:41] #3 [Go To First Post]
User464807 - Posts: 1
Xin chào, tôi đang cố gắng kích hoạt tài khoản dùng thử của mình, tôi đã vào cài đặt chung, kích hoạt bản dùng thử, nhập số điện thoại của mình nhưng không nhận được mã xác nhận. Vì vậy, tôi đã thử lại, lần này tôi đã thay đổi '+' bằng '00' - không có kết quả, sau đó tôi đặt khoảng cách giữa mã quốc gia và số nhưng không thành công. Cuối cùng, tôi nhận được {"ERROR":"Không thể gửi mã tới số. Số tin nhắn SMS tối đa đã được gửi tới tài khoản Biểu đồ Sierra bằng các số SMS khác. Không được phép thử thêm."} Bạn có thể giúp tôi không?

[2023-03-23 16:24:40] #4 [Go To First Post]
John - SC Support - Posts: 36238
User464807: We have reset and activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-01-04 10:19:14] #5 [Go To First Post]
BreezeTrader - Posts: 1
Hello, I have problem with activation trial version. I have recieved Verification Code but when entered it, it says mobile number or code is wrong. Both are correct. Please help.

[2024-01-04 16:13:02] #6 [Go To First Post]
John - SC Support - Posts: 36238
We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-19 13:42:34] #7 [Go To First Post]
User735577 - Posts: 1
hello I have exactly the same problem as BreezeTrader. I receive Verification Code and when I enter it it says code is wrong even though it is right please help

[2024-03-19 15:30:15] #8 [Go To First Post]
John - SC Support - Posts: 36238
User735577: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-09 07:10:24] #9 [Go To First Post]
User728574 - Posts: 1
I also have same problem it says The entered SMS number number, or code is not valid. Make sure that you have copied the code correctly from the SMS message received."} but in reality code is right I tried with different numbers but it still says the same thing.

[2024-04-09 14:31:39] #10 [Go To First Post]
John - SC Support - Posts: 36238
User728574: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-20 09:00:29] #11 [Go To First Post]
royigec478 - Posts: 1
Dear support, I entered the correct phone number and SMS code but got an error message {"ERROR":"The entered SMS number number, or code is not valid. Make sure that you have copied the code correctly from the SMS message received."} Please help me to solve this case. Many thanks

[2024-04-22 14:06:53] #13 [Go To First Post]
John - SC Support - Posts: 36238
royigec478: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-23 00:13:20] #14 [Go To First Post]
tuengan0505 - Posts: 1
Hi support, I also encountered the same situation {"ERROR":"The entered SMS number number, or code is not valid. Make sure that you have copied the code correctly from the SMS message received."}, pls help me to solve it. thanks & regards

[2024-04-23 14:35:11] #15 [Go To First Post]
John - SC Support - Posts: 36238
tuengan0505: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-24 15:39:18] #16 [Go To First Post]
Pablotoking - Posts: 1
i have the same issue when trying to put my phone number

[2024-04-24 16:30:04] #17 [Go To First Post]
John - SC Support - Posts: 36238
Pablotoking: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-05-02 03:22:16] #18 [Go To First Post]
User696566 - Posts: 1
Hi, I was trying to activate trial, but never received SMS. Now I see a message that max SMS has been reached. Thank you!

[2024-05-02 15:03:13] #19 [Go To First Post]
John - SC Support - Posts: 36238
User696566: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-05-11 11:58:47] #20 [Go To First Post]
User595948 - Posts: 1
Hi I have same issue and cannot activate my trial. I get the sms and pasted in same box but same error popped up for me.

[2024-05-11 19:17:14] #22 [Go To First Post]
John - SC Support - Posts: 36238
User595948: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-05-18 00:02:20] #23 [Go To First Post]
Boezo0017 - Posts: 7
Same here! Entered my phone number but it never sent a code. Now I'm locked out of further attempts.

[2024-05-19 14:16:32] #24 [Go To First Post]
John - SC Support - Posts: 36238
Boezo0017: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-05-27 07:44:55] #25 [Go To First Post]
User408810 - Posts: 1
i have same problem The code does not come to the phone

To post a message in this thread, you need to log in with your Sierra Chart account: