Login Page - Create Account

Support Board


Date/Time: Tue, 26 Nov 2024 22:17:03 +0000



Upgraded to Sierra real time data, then lost Market Depth from OEC

View Count: 1003

[2014-06-17 20:23:06]
User48838 - Posts: 120
I upgraded this morning to Real Time Sierra data. Prior I had been using OEC and the market data was coming thru to the DOM.

After reloading Sierra i could not get the market depth.

Any ideas what happened?
[2014-06-17 22:07:33]
Sierra Chart Engineering - Posts: 104368
If you want market depth you need to choose the 15.75 CME exchange fee here:
https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges

Sierra Chart does not support accessing market data from two different sources for the same symbol in the same copy of Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account