Support Board
Date/Time: Thu, 28 Nov 2024 20:34:40 +0000
Sierra chart - general setup
View Count: 479
| [2023-03-20 16:38:32] |
| florinsandru - Posts: 14 |
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Dear Sierra chart, I am wondering if you could please help me out? I started using your platform about 1 month ago, when the contracts rolled over on Thursday/Friday, all my charts have been messed up. I tried to load fresh new charts again, but I had no success, I am missing TPO charts after December 2022, and a lot of other issues. Can you please help me out somehow? I honestly don't know what to do..... I am willing to pay for your time if required, although I imagine you guys are very busy. Many Thanks, F. |
| [2023-03-20 20:45:03] |
| John - SC Support - Posts: 36350 |
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It sounds like you are wanting to go further back in time than the current contract. To do this, you need to setup a Continuous Futures Contract chart. Refer to the information here: Continuous Futures Contract Charts We do not have phone support, this is one of the ways we keep our costs down. We will call someone if there is a problem that we can not solve through this board, but that is typically rare. If you need help with getting started with Sierra Chart, or just like to have someone walk you through some things, then we recommend Diana Pena as a third party that offers these services. You can contact her here: https://bio.link/dianapena For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-21 07:22:00] |
| florinsandru - Posts: 14 |
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Thank you very much, much appreciated!
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| [2023-04-08 09:43:42] |
| User788883 - Posts: 2 |
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Dear sierra chart support, Am having a problem with installing my sierra chart. After completing installing and try to open it, it says that this app cant run on your PC. Need yiur guidance |
| [2023-04-09 00:37:53] |
| Sierra_Chart Engineering - Posts: 17206 |
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What operating system are you using?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-10 11:45:37] |
| User788883 - Posts: 2 |
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Am using Device name; CYBERSPACE Processor; intel(R) core (TM) i5-4300M CPU @ 2.6 GHz 2.60 GHz RAM; 8.0 GB Operating system 64bit operating system, x64-based Processor |
| [2023-04-10 15:28:44] |
| John - SC Support - Posts: 36350 |
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You should have an option to run the software anyway. Check at the bottom of the message for something that states this, or perhaps "Advanced Options" where you will want to allow it to run.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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