Support Board
Date/Time: Fri, 29 Nov 2024 03:44:07 +0000
Problems with CQG Live account data (So I can get low cost real time denali feed)
View Count: 316
| [2023-03-10 21:06:14] |
| Lynwood Johnson - Posts: 1 |
|
[15344] Chartbook Sharing Server | Restore Settings | Read from File 'C:\SierraChart\Data\ChartbookSharing\ChartbookSharingSettings.config' | 2023-03-10 20:57:25.854 [15344] Chartbook Sharing Server | Restore Settings | Start reading internal server states | 2023-03-10 20:57:25.854 [15344] Chartbook Sharing Server | Restore Settings | Finish reading internal server states. OK | 2023-03-10 20:57:25.854 [15344] Chartbook Sharing Server | Server | Send @RestartServer to All /Start | 2023-03-10 20:57:25.854 Created the DTC Protocol server. | 2023-03-10 20:57:25.855 DTC Protocol Server listening on port 11099. | 2023-03-10 20:57:25.857 Reading Internal Order ID file. | 2023-03-10 20:57:25.857 Reading Trade Orders file. | 2023-03-10 20:57:25.913 Reading Trade Positions file. | 2023-03-10 20:57:25.914 Reading Trade Account Data files. | 2023-03-10 20:57:25.914 Software version: 2484 64-bit | 2023-03-10 20:57:25.915 Primary Thread ID: 15344 | 2023-03-10 20:57:25.915 Usage end date: 2023-03-20 | 2023-03-10 20:57:25.915 Enabled for: Sierra Chart Historical Data Service. | 2023-03-10 20:57:25.915 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-10 20:57:25.915 Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-10 20:57:25.915 Enabled for exchange2: CME | 2023-03-10 20:57:25.915 Enabled for exchange2: fairx_exchange.data | 2023-03-10 20:57:25.915 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-10 20:57:25.915 Current selected Data/Trading service: CQG WebAPI | 2023-03-10 20:57:25.915 Custom symbol settings values: enabled | 2023-03-10 20:57:25.915 Chart Update Interval: 500 | 2023-03-10 20:57:25.915 Intraday Data Storage Time Unit: 1 | 2023-03-10 20:57:25.915 Time Zone: +00:00:00 (UTC+00) | 2023-03-10 20:57:25.915 2023-03-10 20:57:25 Local computer time in UTC | 2023-03-10 20:57:25.915 2023-03-10 20:57:25 Local computer time in SC Time Zone | 2023-03-10 20:57:25.915 2023-03-10 20:57:25 Server time in UTC | 2023-03-10 20:57:25.915 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-03-10 20:57:25.915 Program path: C:\SierraChart\ | 2023-03-10 20:57:25.915 Data Files path: C:\SierraChart\Data\ | 2023-03-10 20:57:25.915 OS Version Number: 10.0 | 2023-03-10 20:57:25.915 Locale Setting: C | 2023-03-10 20:57:25.915 DLLs: UserContributedStudies_64.dll | 2023-03-10 20:57:25.915 Allowed protected custom studies: EMiniPlayer, EminiPlayer Intraday Suite | 2023-03-10 20:57:25.915 Crash reporter started: true | 2023-03-10 20:57:25.915 Created the DTC Protocol historical data server. | 2023-03-10 20:57:25.915 HD Server Manager | Listening on port 11098. | 2023-03-10 20:57:25.917 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2023-03-10 20:57:25.917 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-03-10 20:57:25.944 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-03-10 20:57:26.129 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-03-10 20:57:26.129 Received 5 login tokens. | 2023-03-10 20:57:26.512 Symbol settings MD5 received. Request ID: 1. | 2023-03-10 20:57:28.029 Symbol settings are up-to-date for cqg. | 2023-03-10 20:57:28.029 Files to Open on Startup | Opening file: Market Internals.cht | 2023-03-10 20:57:30.724 NISS-NYSE 2 Min #1 | Reloading chart. | 2023-03-10 20:57:30.756 TICK-NYSE 2 Min #2 | Reloading chart. | 2023-03-10 20:57:30.809 F.US.EPH23 5 Min #3 | Reloading chart. | 2023-03-10 20:57:30.862 F.US.EPH23 2 Min #4 | Reloading chart. | 2023-03-10 20:57:30.906 F.US.EPH23 5 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH23.scid | 2023-03-10 20:57:30.941 F.US.EPH23 2 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPH23.scid | 2023-03-10 20:57:30.956 Using symbol data fast lookup vector | 2023-03-10 20:57:31.255 Starting DelayedDownloadMonitoringTimer | 2023-03-10 20:57:31.255 Starting HDTimeoutTimer | 2023-03-10 20:57:31.255 Added historical Intraday data request for NISS-NYSE to the queue. | 2023-03-10 20:57:31.255 Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. | 2023-03-10 20:57:31.255 Triggering next historical data download in queue. | 2023-03-10 20:57:31.255 HD Request # 1 | Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc | 2023-03-10 20:57:31.261 HD Request # 1 | Download start date-time: 2023-03-10 20:48:51.000000. File last date-time: 2023-03-10 20:48:51.000000 | 2023-03-10 20:57:31.262 HD Request # 1 | Using server: ds12.sierracharts.com port 10150 | 2023-03-10 20:57:31.262 Socket (1) | Creating socket. | 2023-03-10 20:57:31.262 Socket (1) | New receive buffer size: 5242880 | 2023-03-10 20:57:31.262 Socket (1) | Connecting to IP: 142.215.18.101. | 2023-03-10 20:57:31.262 Added historical Intraday data request for TICK-NYSE to the queue. | 2023-03-10 20:57:31.305 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2023-03-10 20:57:31.305 Triggering next historical data download in queue. | 2023-03-10 20:57:31.305 CQG WebAPI | Connecting to server api.cqg.com | 2023-03-10 20:57:31.362 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-03-10 20:57:31.362 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2023-03-10 20:57:31.372 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2023-03-10 20:57:31.372 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.17. | 2023-03-10 20:57:31.372 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-03-10 20:57:31.416 HD Request # 1 | Sending historical data logon request message. | 2023-03-10 20:57:31.416 CQG WebSocket | Opening WebSocket. | 2023-03-10 20:57:31.450 CQG WebSocket | Sending WebSocket handshake. | 2023-03-10 20:57:31.450 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-03-10 20:57:31.684 CQG WebSocket | Server header | Connection: upgrade | 2023-03-10 20:57:31.684 CQG WebSocket | Server header | Sec-WebSocket-Accept: ehLTeL1ouWMCwgg/f12+/XNEVf8= | 2023-03-10 20:57:31.684 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-03-10 20:57:31.684 CQG WebSocket | Server header | Upgrade: websocket | 2023-03-10 20:57:31.684 CQG WebSocket | Server header | | 2023-03-10 20:57:31.684 CQG WebSocket | Web socket state is now open. | 2023-03-10 20:57:31.684 CQG WebAPI | WebSocket connected. | 2023-03-10 20:57:31.684 CQG WebAPI | Sending market data logon message. | 2023-03-10 20:57:31.684 CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. | 2023-03-10 20:57:31.774 CQG WebSocket socket (2) | CloseSocket call. | 2023-03-10 20:57:31.793 CQG WebAPI | Disconnected. | 2023-03-10 20:57:31.793 CQG WebAPI | Not reconnecting due to connection error condition. | 2023-03-10 20:57:31.793 CQG WebSocket | WebSocket closed. | 2023-03-10 20:57:31.793 CQG WebAPI | WebSocket closed. | 2023-03-10 20:57:31.793 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-03-10 20:57:31.793 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2023-03-10 20:57:31.869 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2023-03-10 20:57:31.869 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-03-10 20:48:51. Record interval: 1. Symbol: NISS-NYSE | 2023-03-10 20:57:32.010 HD Request # 1 | Decompressing data. | 2023-03-10 20:57:32.084 HD Request # 1 | Receiving Intraday data for NISS-NYSE starting at 2023-03-10 20:48:51.000000 | 2023-03-10 20:57:32.086 Socket (1) | CloseSocket call. | 2023-03-10 20:57:32.087 Socket (1) | Shutdown started. Waiting for graceful close. | 2023-03-10 20:57:32.087 Historical data download thread signaled to stop. | 2023-03-10 20:57:32.087 HD Request # 1 | Timestamp of first Intraday data file record written: 2023-03-10 20:48:51.000000. | 2023-03-10 20:57:32.087 HD Request # 1 | Received 520 Intraday data records from 2023-03-10 20:48:51.000000 to 2023-03-10 20:57:30.000000 (8.7 minutes) and wrote 520 records for NISS-NYSE | 2023-03-10 20:57:32.087 HD Request # 1 | Completion time: 1s. | 2023-03-10 20:57:32.087 HD Request # 1 | Intraday data download complete for NISS-NYSE. Unique request ID: 1 | 2023-03-10 20:57:32.087 Removing historical data download ID 1. | 2023-03-10 20:57:32.087 Real-time Intraday chart data file updates started for NISS-NYSE | 2023-03-10 20:57:32.087 Opened cached Intraday file: C:\SierraChart\Data\NISS-NYSE.scid. Thread ID: 15344 | 2023-03-10 20:57:32.092 Intraday chart data file opened for NISS-NYSE | 2023-03-10 20:57:32.092 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-03-10 20:57:32.092 Triggering next historical data download in queue. | 2023-03-10 20:57:32.092 Historical data for NISS-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-03-10 20:57:32.092 HD Request # 2 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2023-03-10 20:57:32.092 HD Request # 2 | Download start date-time: 2023-03-10 20:48:51.000000. File last date-time: 2023-03-10 20:48:51.000000 | 2023-03-10 20:57:32.092 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2023-03-10 20:57:32.092 Socket (3) | Creating socket. | 2023-03-10 20:57:32.093 Socket (3) | New receive buffer size: 5242880 | 2023-03-10 20:57:32.093 Socket (3) | Connecting to IP: 142.215.18.102. | 2023-03-10 20:57:32.093 Socket (1) | Socket gracefully closed by remote side. | 2023-03-10 20:57:32.258 Socket (1) | Closed. | 2023-03-10 20:57:32.258 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-03-10 20:57:32.319 HD Request # 2 | Sending historical data logon request message. | 2023-03-10 20:57:32.319 CQG WebAPI | Connecting to server api.cqg.com | 2023-03-10 20:57:32.910 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-03-10 20:57:32.910 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-03-10 20:57:32.910 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2023-03-10 20:57:32.910 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. | 2023-03-10 20:57:32.910 HD Request # 2 | Requesting Intraday data. Start date-time: 2023-03-10 20:48:51. Record interval: 1. Symbol: TICK-NYSE | 2023-03-10 20:57:32.921 CQG WebSocket | Opening WebSocket. | 2023-03-10 20:57:32.988 CQG WebSocket | Sending WebSocket handshake. | 2023-03-10 20:57:32.988 HD Request # 2 | Decompressing data. | 2023-03-10 20:57:32.995 HD Request # 2 | Receiving Intraday data for TICK-NYSE starting at 2023-03-10 20:48:51.000000 | 2023-03-10 20:57:32.996 Socket (3) | CloseSocket call. | 2023-03-10 20:57:33.074 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-03-10 20:57:33.074 Historical data download thread signaled to stop. | 2023-03-10 20:57:33.074 HD Request # 2 | Timestamp of first Intraday data file record written: 2023-03-10 20:48:51.000000. | 2023-03-10 20:57:33.074 HD Request # 2 | Received 521 Intraday data records from 2023-03-10 20:48:51.000000 to 2023-03-10 20:57:31.000000 (8.7 minutes) and wrote 521 records for TICK-NYSE | 2023-03-10 20:57:33.074 HD Request # 2 | Completion time: 1s. | 2023-03-10 20:57:33.074 HD Request # 2 | Intraday data download complete for TICK-NYSE. Unique request ID: 2 | 2023-03-10 20:57:33.074 Removing historical data download ID 2. | 2023-03-10 20:57:33.074 Real-time Intraday chart data file updates started for TICK-NYSE | 2023-03-10 20:57:33.074 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid. Thread ID: 15344 | 2023-03-10 20:57:33.078 Intraday chart data file opened for TICK-NYSE | 2023-03-10 20:57:33.078 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-03-10 20:57:33.078 Triggering next historical data download in queue. | 2023-03-10 20:57:33.078 Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-03-10 20:57:33.078 No download requests in the queue to start downloads for. | 2023-03-10 20:57:33.078 Socket (3) | Socket gracefully closed by remote side. | 2023-03-10 20:57:33.146 Socket (3) | Closed. | 2023-03-10 20:57:33.146 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-03-10 20:57:33.220 CQG WebSocket | Server header | Connection: upgrade | 2023-03-10 20:57:33.220 CQG WebSocket | Server header | Sec-WebSocket-Accept: M15w6ngEihRmPQSmkhtd4hOJc1s= | 2023-03-10 20:57:33.220 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-03-10 20:57:33.220 CQG WebSocket | Server header | Upgrade: websocket | 2023-03-10 20:57:33.220 CQG WebSocket | Server header | | 2023-03-10 20:57:33.220 CQG WebSocket | Web socket state is now open. | 2023-03-10 20:57:33.220 CQG WebAPI | WebSocket connected. | 2023-03-10 20:57:33.220 CQG WebAPI | Sending market data logon message. | 2023-03-10 20:57:33.220 CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. | 2023-03-10 20:57:33.307 CQG WebSocket socket (1) | CloseSocket call. | 2023-03-10 20:57:33.308 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-03-10 20:57:33.308 CQG WebAPI | Disconnected. | 2023-03-10 20:57:33.308 CQG WebAPI | Not reconnecting due to connection error condition. | 2023-03-10 20:57:33.308 CQG WebSocket | WebSocket closed. | 2023-03-10 20:57:33.308 CQG WebAPI | WebSocket closed. | 2023-03-10 20:57:33.308 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-03-10 20:57:33.383 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-03-10 20:57:33.383 |
| [2023-03-10 21:12:15] |
| John - SC Support - Posts: 36350 |
|
The issue is the following line in your log: CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. | 2023-03-10 20:57:31.774
Your broker has not set you up to be able to use Sierra Chart with CQG. Refer to the following: https://www.sierrachart.com/index.php?page=doc/CQGTrading.php#CommonErrorMessage_TraderIsNotEnabledToUseSierraChartData For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: