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Date/Time: Thu, 19 Sep 2024 16:04:43 +0000



Symbol Rollover Issue

View Count: 992

[2014-06-16 13:59:32]
User24187 - Posts: 54
Just performed the rollover on the NQ. Using IB data (installed most recent version of TWS).

For some reason the data being displayed on the chart is starting from 08:48 CST of June 16th. There is no prior data being shown. How do I get this on the chart?

http://www.sierrachart.com/image.php?l=1402927162165.png



[2014-06-16 16:06:11]
Sierra Chart Engineering - Posts: 104368
This is because of Interactive Brokers "pacing violations". Refer to this section here:
http://www.sierrachart.com/index.php?l=doc/IB.php#IBHistoricalDataIssues

The easiest solution to this is to update Sierra Chart with Help >> Download Prerelease.

The data is downloaded from a different source now. Refer to the version notes for 1141 here:
http://www.sierrachart.com/index.php?l=doc/Whats_New.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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