Support Board
Date/Time: Tue, 26 Nov 2024 22:42:55 +0000
ES Trading DOM
View Count: 1092
| [2014-06-12 15:10:23] |
| User36553 - Posts: 25 |
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Dear All, I enter one contract ESM4 from the Sierra Chart Trading DOM at 1937.75 at 10.25am and the trade fill by the DOM than error show from the DOM that order disappear from the DOM than new order give on pop up from the DOM even I click the Flatten still can't help and I've to closed the order from Rithmic Trader order board and eventually my ESM4 show a loss from Rithmic Trader order board even the trade went on to my trading direction. Your kindly response will be appreciate and I need a prove to cancel the order from the broker. Kindly Regards, Michael Date Time Of Last Edit: 2014-06-12 15:54:23
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| [2014-06-12 23:12:48] |
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We need some time to review this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-13 04:54:24] |
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One thing that we have observed is that every time you have flattened the short position with a buy order, the position never went to 0 on the Rithmic system or they did not send an updated trade position with the quantity of 0. When there was an order fill, the position kept getting reset back to -1 because Rithmic did not send the new trade position. From Trade Activity Log: ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order 2014-06-12 10:27:12.000 ESM4-CME Synchronized Internal Position to current Service Position. Current Position quantity: -1 Unspecified None You will need to contact your broker and Rithmic about this. You can provide them the details of the Trade Activity Log. But you need to provide them that in a text format. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-13 06:20:54
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