Support Board
Date/Time: Tue, 22 Apr 2025 05:31:37 +0000
Live Order Fills Adjustment?
View Count: 359
| [2023-02-23 15:50:37] |
| User104854 - Posts: 457 |
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I currently have an account with Apex. I was trading live this morning and my wi-fi went out. At the time it happened I was short 3 contracts. I went onto the Apex website (on my phone) and flattened my position. Now the wi-fi is back and it shows that I'm flat but there is no record of me flattening my position and buying back the 3 contracts. I use the 'trading:position quantity' study and it is showing -3 even though the trade window says that I'm flat. Basically the order fills are all screwed up now. How can I reset it? Can I create an order fill to flatten my position so that everything is back in balance? Please advise. Thank you. |
| [2023-02-23 17:25:32] |
| John - SC Support - Posts: 39395 |
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Refer to the following: Trade Activity Log: Manually Inserting Missing Order Fills For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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