Support Board
Date/Time: Fri, 29 Nov 2024 10:39:09 +0000
Logon Error: Permission Denied
View Count: 675
| [2023-02-22 19:45:20] |
| jdanls - Posts: 1 |
|
I'm having trouble connecting to my Apex Trading/Rithmic account, I know support is said to be minimal on this but I have been told by Apex to try reaching out so here I am. I've seen others that are able to connect theirs with out any issue so I wasn't sure if I was just doing something incorrect, I've went through the Connection Guide multiple times. Thanks Software version: 2480 64-bit | 2023-02-22 19:41:32.499 Primary Thread ID: 4704 | 2023-02-22 19:41:32.499 Usage end date: 2023-05-26 | 2023-02-22 19:41:32.499 Enabled for: Advanced Features 2. | 2023-02-22 19:41:32.499 Enabled for: Sierra Chart Historical Data Service. | 2023-02-22 19:41:32.499 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-22 19:41:32.499 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-22 19:41:32.499 Enabled for exchange2: fairx_exchange.data | 2023-02-22 19:41:32.499 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-22 19:41:32.499 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-02-22 19:41:32.499 Custom symbol settings values: enabled | 2023-02-22 19:41:32.499 Chart Update Interval: 10 | 2023-02-22 19:41:32.499 Intraday Data Storage Time Unit: 0 | 2023-02-22 19:41:32.499 Time Zone: +00:00:00 (UTC+00) | 2023-02-22 19:41:32.499 2023-02-22 19:41:32 Local computer time in UTC | 2023-02-22 19:41:32.499 2023-02-22 19:41:32 Local computer time in SC Time Zone | 2023-02-22 19:41:32.499 2023-02-22 16:17:08 Server time in UTC | 2023-02-22 19:41:32.499 Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-02-22 19:41:32.499 Program path: C:\SierraChart\ | 2023-02-22 19:41:32.499 Data Files path: C:\SierraChart\Data\ | 2023-02-22 19:41:32.499 OS Version Number: 10.0 | 2023-02-22 19:41:32.499 Locale Setting: C | 2023-02-22 19:41:32.499 DLLs: gc5150_Studies_2431_64.dll, UserContributedStudies_64.dll | 2023-02-22 19:41:32.500 Allowed protected custom studies: | 2023-02-22 19:41:32.500 Crash reporter started: true | 2023-02-22 19:41:32.500 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-02-22 19:41:37.789 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-02-22 19:41:37.789 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-02-22 19:41:37.792 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-22 19:41:37.792 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-02-22 19:41:37.792 Rithmic Direct - DTC | Network connection to server complete. | 2023-02-22 19:41:37.819 Rithmic Direct - DTC | Starting socket receive thread. | 2023-02-22 19:41:37.819 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-02-22 19:41:37.819 Rithmic Direct - DTC | Sending logon request message. | 2023-02-22 19:41:37.819 Rithmic Direct - DTC | Received logon response. | 2023-02-22 19:41:37.904 Rithmic Direct - DTC | Server Name: . | 2023-02-22 19:41:37.904 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-02-22 19:41:37.904 Rithmic Direct - DTC | Logon error received from server: permission denied | 2023-02-22 19:41:37.904 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-02-22 19:41:37.904 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-02-22 19:41:37.904 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-02-22 19:41:37.921 DTC Client socket (2) | CloseSocket call. | 2023-02-22 19:41:37.921 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-02-22 19:41:37.921 Rithmic Direct - DTC | Disconnected. | 2023-02-22 19:41:37.921 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-02-22 19:41:37.949 DTC Client socket (2) | Closed. | 2023-02-22 19:41:37.949 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. | 2023-02-22 19:41:57.790 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 32768 | 2023-02-22 19:41:57.790 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 38.79.0.89. | 2023-02-22 19:41:57.790 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. | 2023-02-22 19:41:57.865 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | CloseSocket call. | 2023-02-22 19:41:57.865 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-02-22 19:41:57.865 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Closed. | 2023-02-22 19:41:57.865 |
| [2023-02-22 21:26:08] |
| John - SC Support - Posts: 36350 |
|
As you stated, you have the following Permission Denied error from Rithmic: Rithmic Direct - DTC | Logon error received from server: permission denied | 2023-02-22 19:41:37.904
Refer to the information we have available on this at the following link: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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