Support Board
Date/Time: Fri, 29 Nov 2024 10:33:42 +0000
Frozen
View Count: 273
| [2023-02-22 15:27:14] |
| User702823 - Posts: 1 |
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Hi could you please let me know why my data feed is frozen. Also is the Base Sierra Chart with Advanced Features (Service Package 5) ok for me if I use studies to generate footprint charts etc. |
| [2023-02-22 15:34:46] |
| Sierra_Chart Engineering - Posts: 17226 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. ---- Yes you can use Service Package 5 but you will not have real-time data from exchanges like the CME Group. Only delayed data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-22 15:34:55
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