Support Board
Date/Time: Fri, 29 Nov 2024 05:37:06 +0000
data
View Count: 394
| [2023-02-21 17:26:28] |
| User491428 - Posts: 87 |
|
sierra is doesnt loding tht data from the MES instrument . but the NQ data are display Software version: 2479 64-bit | 2023-02-21 17:25:54.335 Primary Thread ID: 11388 | 2023-02-21 17:25:54.335 Usage end date: 2023-07-20 | 2023-02-21 17:25:54.335 Enabled for: Advanced Features 2. | 2023-02-21 17:25:54.335 Enabled for: Sierra Chart Historical Data Service. | 2023-02-21 17:25:54.335 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-21 17:25:54.335 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-21 17:25:54.335 Enabled for exchange2: CME | 2023-02-21 17:25:54.335 Enabled for exchange2: CBOT | 2023-02-21 17:25:54.335 Enabled for exchange2: fairx_exchange.data | 2023-02-21 17:25:54.335 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-21 17:25:54.335 Current selected Data/Trading service: Teton CME Order Routing | 2023-02-21 17:25:54.335 Custom symbol settings values: disabled | 2023-02-21 17:25:54.335 Chart Update Interval: 100 | 2023-02-21 17:25:54.335 Intraday Data Storage Time Unit: 0 | 2023-02-21 17:25:54.335 Time Zone: +00:00:00 (UTC+00) | 2023-02-21 17:25:54.335 2023-02-21 17:25:54 Local computer time in UTC | 2023-02-21 17:25:54.335 2023-02-21 17:25:54 Local computer time in SC Time Zone | 2023-02-21 17:25:54.335 2023-02-21 17:20:13 Server time in UTC | 2023-02-21 17:25:54.335 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-02-21 17:25:54.335 Program path: C:\SierraChart\ | 2023-02-21 17:25:54.335 Data Files path: C:\SierraChart\Data\ | 2023-02-21 17:25:54.335 OS Version Number: 10.0 | 2023-02-21 17:25:54.335 Locale Setting: C | 2023-02-21 17:25:54.335 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-02-21 17:25:54.337 Allowed protected custom studies: | 2023-02-21 17:25:54.337 Crash reporter started: true | 2023-02-21 17:25:54.337 Reloading all Intraday charts in active chartbook. | 2023-02-21 17:25:57.463 MESH23_FUT_CME[M] #3 | Reloading chart. | 2023-02-21 17:25:57.468 MESH23_FUT_CME[M] #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-02-21 17:25:57.469 MESH23_FUT_CME [CBV][M] 3 Min #2 | Reloading chart. | 2023-02-21 17:25:57.503 MESH23_FUT_CME [CBV][M] 3 Min #2 | StartDateTimeForLoadingOrderFills: 2023-02-07 12:25:57 | 2023-02-21 17:25:57.525 MESH23_FUT_CME [CBV][M] 60 Min #4 | Reloading chart. | 2023-02-21 17:25:57.534 MESH23_FUT_CME [CBV][M] 60 Min #4 | StartDateTimeForLoadingOrderFills: 2023-02-07 12:25:57 | 2023-02-21 17:25:57.556 MNQH23_FUT_CME[M] 5 Min #6 | Reloading chart. | 2023-02-21 17:25:57.579 MESH23_FUT_CME [C][M] 10 Sec #1 | Reloading chart. | 2023-02-21 17:25:57.584 Loading market depth data. | 2023-02-21 17:25:57.590 Loaded depth data records for MESH23_FUT_CME 2023-02-21 from 2023-02-21 12:06:22.781000 to 2023-02-21 12:25:55.450000. | 2023-02-21 17:25:57.612 Reloading all Historical Daily charts in active chartbook. | 2023-02-21 17:25:59.924 MESH23_FUT_CME [CBV][M] Daily #7 | Reloading chart. | 2023-02-21 17:25:59.947 |
| [2023-02-21 18:01:10] |
| John - SC Support - Posts: 36350 |
|
There is not enough information in that log for us to determine what is occurring. Please get us your log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-21 18:10:14] |
| User491428 - Posts: 87 |
|
ok sorry. the data from MES are not loaded. its loding only the daily chart Software version: 2479 64-bit | 2023-02-21 18:06:59.592 Primary Thread ID: 11388 | 2023-02-21 18:06:59.592 Usage end date: 2023-07-20 | 2023-02-21 18:06:59.592 Enabled for: Advanced Features 2. | 2023-02-21 18:06:59.592 Enabled for: Sierra Chart Historical Data Service. | 2023-02-21 18:06:59.592 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-21 18:06:59.592 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-21 18:06:59.592 Enabled for exchange2: CME | 2023-02-21 18:06:59.592 Enabled for exchange2: CBOT | 2023-02-21 18:06:59.592 Enabled for exchange2: fairx_exchange.data | 2023-02-21 18:06:59.592 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-21 18:06:59.592 Current selected Data/Trading service: Teton CME Order Routing | 2023-02-21 18:06:59.592 Custom symbol settings values: disabled | 2023-02-21 18:06:59.592 Chart Update Interval: 100 | 2023-02-21 18:06:59.592 Intraday Data Storage Time Unit: 0 | 2023-02-21 18:06:59.592 Time Zone: +00:00:00 (UTC+00) | 2023-02-21 18:06:59.592 2023-02-21 18:06:59 Local computer time in UTC | 2023-02-21 18:06:59.592 2023-02-21 18:06:59 Local computer time in SC Time Zone | 2023-02-21 18:06:59.592 2023-02-21 17:20:13 Server time in UTC | 2023-02-21 18:06:59.592 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-02-21 18:06:59.592 Program path: C:\SierraChart\ | 2023-02-21 18:06:59.592 Data Files path: C:\SierraChart\Data\ | 2023-02-21 18:06:59.592 OS Version Number: 10.0 | 2023-02-21 18:06:59.592 Locale Setting: C | 2023-02-21 18:06:59.592 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-02-21 18:06:59.594 Allowed protected custom studies: | 2023-02-21 18:06:59.594 Crash reporter started: true | 2023-02-21 18:06:59.594 Teton CME Order Routing | Firm: Dorman | 2023-02-21 18:07:07.321 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-02-21 18:07:07.321 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-02-21 18:07:07.321 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-21 18:07:07.321 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2023-02-21 18:07:07.321 Teton CME Order Routing | Network connection to server complete. | 2023-02-21 18:07:07.468 Teton CME Order Routing | Starting socket receive thread. | 2023-02-21 18:07:07.468 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-02-21 18:07:07.468 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-02-21 18:07:07.868 Teton CME Order Routing | Sending logon request message. | 2023-02-21 18:07:07.868 Teton CME Order Routing | Received logon response. | 2023-02-21 18:07:08.468 Teton CME Order Routing | Server Name: SC DTC Server. Build=44641. | 2023-02-21 18:07:08.468 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-02-21 18:07:08.468 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-02-21 18:07:08.468 Teton CME Order Routing | Trading is supported. | 2023-02-21 18:07:08.468 Teton CME Order Routing | Order cancel and replace is supported. | 2023-02-21 18:07:08.468 Teton CME Order Routing | OCO Orders supported. | 2023-02-21 18:07:08.468 Teton CME Order Routing | Bracket Orders supported. | 2023-02-21 18:07:08.468 Teton CME Order Routing | Connected to server complete. | 2023-02-21 18:07:08.468 Triggering next historical data download in queue. | 2023-02-21 18:07:08.468 Triggering next historical data download in queue. | 2023-02-21 18:07:08.468 Triggering next historical data download in queue. | 2023-02-21 18:07:08.468 Triggering next historical data download in queue. | 2023-02-21 18:07:08.468 Updated verified funded futures trading account ending date to: 2023-03-23 18:07:08 | 2023-02-21 18:07:08.468 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-02-21 18:07:08.474 No download requests in the queue to start downloads for. | 2023-02-21 18:07:08.474 No download requests in the queue to start downloads for. | 2023-02-21 18:07:08.474 No download requests in the queue to start downloads for. | 2023-02-21 18:07:08.474 No download requests in the queue to start downloads for. | 2023-02-21 18:07:08.474 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2023-02-21 17:40:00.690768 | 2023-02-21 18:07:08.474 Mapping MESH23_FUT_CME to MESH23. Service code: cme | 2023-02-21 18:07:08.482 Using symbol data fast lookup vector | 2023-02-21 18:07:08.482 Denali Data Feed | Starting real-time market data updates for: MESH23_FUT_CME (MESH23). ID: 1 Service code: cme | 2023-02-21 18:07:08.482 Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 | 2023-02-21 18:07:08.482 Denali Data Feed | Requesting security definition data for: MESH23_FUT_CME (MESH23). ID: 1 | 2023-02-21 18:07:08.482 Added historical Intraday data request for MESH23_FUT_CME to the queue. | 2023-02-21 18:07:08.482 Intraday data recording state for symbol MESH23_FUT_CME is set to download 'Pending'. | 2023-02-21 18:07:08.482 Triggering next historical data download in queue. | 2023-02-21 18:07:08.482 DTC Client socket (4) | Creating socket. | 2023-02-21 18:07:08.483 DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-21 18:07:08.483 DTC Client socket (4) | Connecting to IP: 142.215.17.188. | 2023-02-21 18:07:08.483 Delaying start of download for MESH23_FUT_CME. | 2023-02-21 18:07:08.483 Mapping ESH23_FUT_CME to ESH23. Service code: cme | 2023-02-21 18:07:08.592 Denali Data Feed | Starting real-time market data updates for: ESH23_FUT_CME (ESH23). ID: 2 Service code: cme | 2023-02-21 18:07:08.592 Denali Data Feed | Requesting security definition data for: ESH23_FUT_CME (ESH23). ID: 2 | 2023-02-21 18:07:08.592 Added historical Intraday data request for ESH23_FUT_CME to the queue. | 2023-02-21 18:07:08.592 Intraday data recording state for symbol ESH23_FUT_CME is set to download 'Pending'. | 2023-02-21 18:07:08.592 Triggering next historical data download in queue. | 2023-02-21 18:07:08.592 Mapping MNQH23_FUT_CME to MNQH23. Service code: cme | 2023-02-21 18:07:08.592 Denali Data Feed | Starting real-time market data updates for: MNQH23_FUT_CME (MNQH23). ID: 3 Service code: cme | 2023-02-21 18:07:08.592 Denali Data Feed | Requesting security definition data for: MNQH23_FUT_CME (MNQH23). ID: 3 | 2023-02-21 18:07:08.592 Added historical Intraday data request for MNQH23_FUT_CME to the queue. | 2023-02-21 18:07:08.592 Intraday data recording state for symbol MNQH23_FUT_CME is set to download 'Pending'. | 2023-02-21 18:07:08.592 Triggering next historical data download in queue. | 2023-02-21 18:07:08.592 Requesting market depth updates for: MESH23_FUT_CME if supported. | 2023-02-21 18:07:08.599 Separate subscription for market depth updates not supported. MESH23_FUT_CME | 2023-02-21 18:07:08.599 Denali Data Feed | Network connection to server complete. | 2023-02-21 18:07:08.670 Denali Data Feed | Starting socket receive thread. | 2023-02-21 18:07:08.670 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-21 18:07:08.670 Updated verified funded futures trading account ending date to: 2023-03-23 18:07:08 | 2023-02-21 18:07:08.670 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=43827 | 2023-02-21 18:07:08.670 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MESH23_FUT_CME | 2023-02-21 18:07:08.671 Teton CME Order Routing | Received security definition for symbol MESH23_FUT_CME | 2023-02-21 18:07:08.671 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESH23_FUT_CME | 2023-02-21 18:07:08.730 Teton CME Order Routing | Received security definition for symbol ESH23_FUT_CME | 2023-02-21 18:07:08.730 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MNQH23_FUT_CME | 2023-02-21 18:07:08.730 Teton CME Order Routing | Received security definition for symbol MNQH23_FUT_CME | 2023-02-21 18:07:08.730 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-02-21 18:07:08.818 Denali Data Feed | Sending logon request message. | 2023-02-21 18:07:08.818 Denali Data Feed | Received logon response. | 2023-02-21 18:07:09.738 Denali Data Feed | Server Name: SC Realtime Server. | 2023-02-21 18:07:09.738 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-02-21 18:07:09.738 Denali Data Feed | Successfully connected. | 2023-02-21 18:07:09.738 Denali Data Feed | Trading is not supported. | 2023-02-21 18:07:09.738 Denali Data Feed | Restarting real-time data updates for symbol: ESH23_FUT_CME -> ESH23 | 2023-02-21 18:07:09.738 Denali Data Feed | Restarting real-time data updates for symbol: MESH23_FUT_CME -> MESH23. Market Depth data restarted. | 2023-02-21 18:07:09.738 Denali Data Feed | Restarting real-time data updates for symbol: MNQH23_FUT_CME -> MNQH23 | 2023-02-21 18:07:09.738 Denali Data Feed | Clearing market depth for MESH23_FUT_CME | 2023-02-21 18:07:09.988 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\MESH23_FUT_CME.2023-02-21.depth | 2023-02-21 18:07:09.989 Denali Data Feed | Received security definition for symbol ESH23_FUT_CME | 2023-02-21 18:07:09.989 Denali Data Feed | Received security definition for symbol MESH23_FUT_CME | 2023-02-21 18:07:09.989 Denali Data Feed | Received security definition for symbol MNQH23_FUT_CME | 2023-02-21 18:07:09.989 Requesting market depth updates for: ESH23_FUT_CME if supported. | 2023-02-21 18:07:13.525 Requesting market depth updates for: MNQH23_FUT_CME if supported. | 2023-02-21 18:07:13.525 Denali Data Feed | Clearing market depth for ESH23_FUT_CME | 2023-02-21 18:07:13.775 Denali Data Feed | Clearing market depth for MNQH23_FUT_CME | 2023-02-21 18:07:13.775 HD Request # 66 | Downloading Intraday chart data for MESH23_FUT_CME to the file MESH23_FUT_CME.scid. Service: cme | 2023-02-21 18:07:14.498 HD Request # 66 | Download start date-time: 2023-02-21 18:06:48.000000. File last date-time: 2023-02-21 18:06:48.253000 | 2023-02-21 18:07:14.499 HD Request # 66 | Using server: ds26.sierracharts.com port 10150 | 2023-02-21 18:07:14.499 Socket (5) | Creating socket. | 2023-02-21 18:07:14.499 Socket (5) | New receive buffer size: 5242880 | 2023-02-21 18:07:14.499 Socket (5) | Connecting to IP: 142.215.17.188. | 2023-02-21 18:07:14.499 HD Request # 66 | Setting DTC encoding to Binary VLS | 2023-02-21 18:07:14.792 HD Request # 66 | Sending historical data logon request message. | 2023-02-21 18:07:14.792 HD Request # 66 | Requesting Intraday data. Start date-time: 2023-02-21 18:06:48. Record interval: 0. Symbol: MESH23 | 2023-02-21 18:07:15.458 HD Request # 66 | Decompressing data. | 2023-02-21 18:07:15.595 HD Request # 66 | Receiving Intraday data for MESH23_FUT_CME starting at 2023-02-21 18:06:48.253000 | 2023-02-21 18:07:15.597 Socket (5) | CloseSocket call. | 2023-02-21 18:07:15.597 Socket (5) | Shutdown started. Waiting for graceful close. | 2023-02-21 18:07:15.598 Historical data download thread signaled to stop. | 2023-02-21 18:07:15.598 HD Request # 66 | Timestamp of first Intraday data file record written: 2023-02-21 18:06:49.392000. | 2023-02-21 18:07:15.598 HD Request # 66 | Received 203 Intraday data records from 2023-02-21 18:06:48.253000 to 2023-02-21 18:07:12.927000 (24.7 seconds) and wrote 202 records for MESH23_FUT_CME | 2023-02-21 18:07:15.598 HD Request # 66 | Add time&sales data | Remembered last file record date-time: 2023-02-21 18:07:12.927000 | 2023-02-21 18:07:15.607 Added 11 Time and Sales records to Intraday data file for MESH23_FUT_CME after download. | 2023-02-21 18:07:15.607 HD Request # 66 | Completion time: 1s. | 2023-02-21 18:07:15.607 HD Request # 66 | Intraday data download complete for MESH23_FUT_CME. Unique request ID: 66 | 2023-02-21 18:07:15.607 Removing historical data download ID 66. | 2023-02-21 18:07:15.607 Real-time Intraday chart data file updates started for MESH23_FUT_CME | 2023-02-21 18:07:15.607 Intraday chart data file opened for MESH23_FUT_CME | 2023-02-21 18:07:15.607 HD Request # 66 | Enabling Intraday chart updating for symbol. | 2023-02-21 18:07:15.607 Triggering next historical data download in queue. | 2023-02-21 18:07:15.607 HD Request # 67 | Downloading Intraday chart data for ESH23_FUT_CME to the file ESH23_FUT_CME.scid. Service: cme | 2023-02-21 18:07:15.607 HD Request # 67 | Download start date-time: 2023-02-21 18:06:49.000000. File last date-time: 2023-02-21 18:06:49.253000 | 2023-02-21 18:07:15.608 HD Request # 67 | Using server: ds28.sierracharts.com port 10149 | 2023-02-21 18:07:15.608 Socket (6) | Creating socket. | 2023-02-21 18:07:15.608 Socket (6) | New receive buffer size: 5242880 | 2023-02-21 18:07:15.608 Socket (6) | Connecting to IP: 142.215.18.147. | 2023-02-21 18:07:15.608 Socket (5) | Socket gracefully closed by remote side. | 2023-02-21 18:07:15.730 Socket (5) | Closed. | 2023-02-21 18:07:15.730 HD Request # 67 | Setting DTC encoding to Binary VLS | 2023-02-21 18:07:15.898 HD Request # 67 | Sending historical data logon request message. | 2023-02-21 18:07:15.898 HD Request # 67 | Requesting Intraday data. Start date-time: 2023-02-21 18:06:49. Record interval: 0. Symbol: ESH23 | 2023-02-21 18:07:16.578 HD Request # 67 | Decompressing data. | 2023-02-21 18:07:16.728 HD Request # 67 | Receiving Intraday data for ESH23_FUT_CME starting at 2023-02-21 18:06:49.007000 | 2023-02-21 18:07:16.729 Socket (6) | CloseSocket call. | 2023-02-21 18:07:16.729 Socket (6) | Shutdown started. Waiting for graceful close. | 2023-02-21 18:07:16.730 Historical data download thread signaled to stop. | 2023-02-21 18:07:16.737 HD Request # 67 | Timestamp of first Intraday data file record written: 2023-02-21 18:06:49.700000. | 2023-02-21 18:07:16.737 HD Request # 67 | Received 524 Intraday data records from 2023-02-21 18:06:49.007000 to 2023-02-21 18:07:15.709000 (26.7 seconds) and wrote 522 records for ESH23_FUT_CME | 2023-02-21 18:07:16.737 HD Request # 67 | Add time&sales data | Remembered last file record date-time: 2023-02-21 18:07:15.709000 | 2023-02-21 18:07:16.745 Added 9 Time and Sales records to Intraday data file for ESH23_FUT_CME after download. | 2023-02-21 18:07:16.745 HD Request # 67 | Completion time: 1s. | 2023-02-21 18:07:16.745 HD Request # 67 | Intraday data download complete for ESH23_FUT_CME. Unique request ID: 67 | 2023-02-21 18:07:16.745 Removing historical data download ID 67. | 2023-02-21 18:07:16.745 Real-time Intraday chart data file updates started for ESH23_FUT_CME | 2023-02-21 18:07:16.745 Intraday chart data file opened for ESH23_FUT_CME | 2023-02-21 18:07:16.745 HD Request # 67 | Enabling Intraday chart updating for symbol. | 2023-02-21 18:07:16.745 Triggering next historical data download in queue. | 2023-02-21 18:07:16.745 HD Request # 68 | Downloading Intraday chart data for MNQH23_FUT_CME to the file MNQH23_FUT_CME.scid. Service: cme | 2023-02-21 18:07:16.745 HD Request # 68 | Download start date-time: 2023-02-21 18:06:49.000000. File last date-time: 2023-02-21 18:06:49.125000 | 2023-02-21 18:07:16.745 HD Request # 68 | Using server: ds23.sierracharts.com port 10150 | 2023-02-21 18:07:16.745 Socket (5) | Creating socket. | 2023-02-21 18:07:16.745 Socket (5) | New receive buffer size: 5242880 | 2023-02-21 18:07:16.746 Socket (5) | Connecting to IP: 142.215.17.190. | 2023-02-21 18:07:16.746 Socket (6) | Socket gracefully closed by remote side. | 2023-02-21 18:07:16.863 Socket (6) | Closed. | 2023-02-21 18:07:16.863 HD Request # 68 | Setting DTC encoding to Binary VLS | 2023-02-21 18:07:17.048 HD Request # 68 | Sending historical data logon request message. | 2023-02-21 18:07:17.048 HD Request # 68 | Requesting Intraday data. Start date-time: 2023-02-21 18:06:49. Record interval: 0. Symbol: MNQH23 | 2023-02-21 18:07:17.728 HD Request # 68 | Decompressing data. | 2023-02-21 18:07:17.878 HD Request # 68 | Receiving Intraday data for MNQH23_FUT_CME starting at 2023-02-21 18:06:49.125000 | 2023-02-21 18:07:17.879 Socket (5) | CloseSocket call. | 2023-02-21 18:07:17.879 Socket (5) | Shutdown started. Waiting for graceful close. | 2023-02-21 18:07:17.879 Historical data download thread signaled to stop. | 2023-02-21 18:07:17.879 HD Request # 68 | Timestamp of first Intraday data file record written: 2023-02-21 18:06:49.639000. | 2023-02-21 18:07:17.880 HD Request # 68 | Received 329 Intraday data records from 2023-02-21 18:06:49.125000 to 2023-02-21 18:07:16.887000 (27.8 seconds) and wrote 328 records for MNQH23_FUT_CME | 2023-02-21 18:07:17.880 HD Request # 68 | Add time&sales data | Remembered last file record date-time: 2023-02-21 18:07:16.887000 | 2023-02-21 18:07:17.889 Added 9 Time and Sales records to Intraday data file for MNQH23_FUT_CME after download. | 2023-02-21 18:07:17.889 HD Request # 68 | Completion time: 1s. | 2023-02-21 18:07:17.889 HD Request # 68 | Intraday data download complete for MNQH23_FUT_CME. Unique request ID: 68 | 2023-02-21 18:07:17.889 Removing historical data download ID 68. | 2023-02-21 18:07:17.889 Real-time Intraday chart data file updates started for MNQH23_FUT_CME | 2023-02-21 18:07:17.889 Intraday chart data file opened for MNQH23_FUT_CME | 2023-02-21 18:07:17.889 HD Request # 68 | Enabling Intraday chart updating for symbol. | 2023-02-21 18:07:17.889 Triggering next historical data download in queue. | 2023-02-21 18:07:17.889 No download requests in the queue to start downloads for. | 2023-02-21 18:07:17.889 Socket (5) | Socket gracefully closed by remote side. | 2023-02-21 18:07:18.015 Socket (5) | Closed. | 2023-02-21 18:07:18.016 Chart #3 has tagged chart #5 for full recalculation. Chartbook: Chartbook NQ.Cht | 2023-02-21 18:07:18.023 Chart #3 has tagged chart #6 for full recalculation. Chartbook: Chartbook NQ.Cht | 2023-02-21 18:07:18.023 MNQH23_FUT_CME [C][M] 60 Min #6 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook NQ.Cht | 2023-02-21 18:07:18.046 MNQH23_FUT_CME [C][M] 3 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook NQ.Cht | 2023-02-21 18:07:18.049 Opened cached Intraday file: C:\SierraChart\Data\MESH23_FUT_CME.scid. Thread ID: 17912 | 2023-02-21 18:07:18.359 Opened cached Intraday file: C:\SierraChart\Data\ESH23_FUT_CME.scid. Thread ID: 17912 | 2023-02-21 18:07:18.360 Opened cached Intraday file: C:\SierraChart\Data\MNQH23_FUT_CME.scid. Thread ID: 17912 | 2023-02-21 18:07:18.361 |
| [2023-02-21 18:19:33] |
| John - SC Support - Posts: 36350 |
|
Your log shows that you are getting the data just fine. What is it about your chart that is incorrect? Can you give us a screenshot by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-21 18:34:54] |
| User491428 - Posts: 87 |
|
https://www.sierrachart.com/image.php?Image=167700442112.png the chart shows me only 2 candels |
| [2023-02-21 21:40:38] |
| John - SC Support - Posts: 36350 |
|
It looks like the data is up to date, so this would then be an issue with your Session Times and/or your Days to Load. Refer to the information at the following link for the things to go through to fix this: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-22 07:14:11] |
| User491428 - Posts: 87 |
|
I'm confused. I can't get it fixed. If I load the SP mini in the same window, everything is displayed neatly. This is also only the case with Denali dates. if I load rithmic it also works with the MES.????
|
| [2023-02-22 12:50:13] |
| Sierra_Chart Engineering - Posts: 17220 |
|
Regarding the image here: https://www.sierrachart.com/image.php?Image=167700442112.png Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-06 09:22:49] |
| User491428 - Posts: 87 |
|
I am confused, always the same problem. I change the data from Rithmic in Teton and the diagram shows me wrong data. ??? I'm helpless? the teton chart https://www.sierrachart.com/image.php?Image=1678094434417.png the rithmic chart https://www.sierrachart.com/image.php?Image=1678094526869.png |
| [2023-03-06 18:17:05] |
| John - SC Support - Posts: 36350 |
|
Do you have a reason to be changing your Current Selected Service? You should just leave this connected to Rithmic. If you have multiple accounts, then we recommend having multiple Sierra Chart installations in order to connect to the different accounts. Let us know if this is your situation and we will point you to the proper documentation. With your service set to Rithmic, does everything look ok, or are you having an issue. If you are having an issue when connected to Rithmic, then just concentrate on that first and give us an image of what you see in this case. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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