Support Board
Date/Time: Wed, 27 Nov 2024 08:50:31 +0000
Trial activation error
View Count: 399
| [2023-02-21 00:51:31] |
| User623928 - Posts: 2 |
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Hello I am new to Sierra Charts and I am trying to activate my trial and I get this error message every time, I attempt to do my trial activation {"ERROR":"Failed to send code to number. SMS already sent to number."} However i never received any sms code
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| [2023-02-21 15:39:11] |
| Sierra_Chart Engineering - Posts: 17191 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-06 19:44:56] |
| User715175 - Posts: 1 |
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hi i got some issue similar to user623928's problem, but I get this {"ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to SMS number. Further tries not allowed."} every time when I attempt to do my trial activation, also i never received any sms code
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| [2023-09-07 12:59:58] |
| John - SC Support - Posts: 36309 |
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User715175: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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