Support Board
Date/Time: Fri, 29 Nov 2024 12:55:19 +0000
Can not open a position for Crude Oil
View Count: 323
| [2023-02-15 08:47:09] |
| User152129 - Posts: 27 |
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Hello, I have tried to open a position for Micro Crude Oil today, either short or long. But the system did not accept my order. I am getting an alert, a police siren. I can open an ES position. The system has been working correctly until today. I have enough account balance in my broker account. Here is the alert message "Trading Order Event Sell order for MCLH23_FUT_CME has been Rejected. Internal Order ID: 2889 | Alert: Check Order 2023-02-15 02:25:50" Is there any explanation for this problem? Any help will be appreciated. |
| [2023-02-15 12:51:04] |
| Sierra_Chart Engineering - Posts: 17226 |
|
This does not look like a Sierra Chart error message. Check the Trade >> Trade Service Log for the rejection detail. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-15 12:56:36] |
| User152129 - Posts: 27 |
|
I contacted my broker, Stage 5, and he told me that that was an error from Sierra/Teton. Could you please check it for me?
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| [2023-02-15 14:00:08] |
| User152129 - Posts: 27 |
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Stage 5 team is going to contact your team to solve the problem. Many thanks for your help. |
| [2023-02-15 14:40:40] |
| Sierra_Chart Engineering - Posts: 17226 |
|
Yes we did hear from them. We advised what needed to be done to resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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