Support Board
Date/Time: Fri, 29 Nov 2024 12:30:43 +0000
Message Log
View Count: 262
| [2023-02-14 15:32:08] |
| BIGNASTY - Posts: 4 |
|
Software version: 2451 64-bit | 2023-02-14 15:26:30.872 Primary Thread ID: 12420 | 2023-02-14 15:26:30.872 Usage end date: 2023-03-13 | 2023-02-14 15:26:30.872 Enabled for: Advanced Features 2. | 2023-02-14 15:26:30.872 Enabled for: Sierra Chart Historical Data Service. | 2023-02-14 15:26:30.872 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-14 15:26:30.872 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-14 15:26:30.872 Enabled for exchange2: CME (Trading Account Required) | 2023-02-14 15:26:30.872 Enabled for exchange2: CBOT (Trading Account Required) | 2023-02-14 15:26:30.872 Enabled for exchange2: COMEX (Trading Account Required) | 2023-02-14 15:26:30.872 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-02-14 15:26:30.872 Enabled for exchange2: fairx_exchange.data | 2023-02-14 15:26:30.872 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-14 15:26:30.872 Current selected Data/Trading service: CQG WebAPI | 2023-02-14 15:26:30.872 Custom symbol settings values: enabled | 2023-02-14 15:26:30.872 Chart Update Interval: 500 | 2023-02-14 15:26:30.872 Intraday Data Storage Time Unit: 1 | 2023-02-14 15:26:30.872 Time Zone: +00:00:00 (UTC+00) | 2023-02-14 15:26:30.872 2023-02-14 15:26:30 Local computer time in UTC | 2023-02-14 15:26:30.872 2023-02-14 15:26:30 Local computer time in SC Time Zone | 2023-02-14 15:26:30.872 2023-02-14 15:23:04 Server time in UTC | 2023-02-14 15:26:30.872 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-02-14 15:26:30.872 Program path: C:\SierraChart\ | 2023-02-14 15:26:30.872 Data Files path: C:\SierraChart\Data\ | 2023-02-14 15:26:30.872 OS Version Number: 10.0 | 2023-02-14 15:26:30.872 Locale Setting: C | 2023-02-14 15:26:30.872 DLLs: UserContributedStudies_64.dll | 2023-02-14 15:26:30.873 Allowed protected custom studies: | 2023-02-14 15:26:30.873 Crash reporter started: true | 2023-02-14 15:26:30.873 CQG WebAPI | Connecting to server api.cqg.com | 2023-02-14 15:26:49.720 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-02-14 15:26:49.720 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-02-14 15:26:49.720 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2023-02-14 15:26:49.720 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. | 2023-02-14 15:26:49.720 CQG WebSocket | Opening WebSocket. | 2023-02-14 15:26:49.779 CQG WebSocket | Sending WebSocket handshake. | 2023-02-14 15:26:49.779 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-02-14 15:26:49.964 CQG WebSocket | Server header | Connection: upgrade | 2023-02-14 15:26:49.964 CQG WebSocket | Server header | Sec-WebSocket-Accept: LOqogZ0TZfH2WCHwukQAWSzk/ds= | 2023-02-14 15:26:49.964 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-02-14 15:26:49.964 CQG WebSocket | Server header | Upgrade: websocket | 2023-02-14 15:26:49.964 CQG WebSocket | Server header | | 2023-02-14 15:26:49.964 CQG WebSocket | Web socket state is now open. | 2023-02-14 15:26:49.964 CQG WebAPI | WebSocket connected. | 2023-02-14 15:26:49.964 CQG WebAPI | Sending market data logon message. | 2023-02-14 15:26:49.964 CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. | 2023-02-14 15:26:50.048 CQG WebSocket socket (1) | CloseSocket call. | 2023-02-14 15:26:50.137 CQG WebAPI | Disconnected. | 2023-02-14 15:26:50.137 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-02-14 15:26:50.137 CQG WebAPI | Not reconnecting due to connection error condition. | 2023-02-14 15:26:50.137 CQG WebSocket | WebSocket closed. | 2023-02-14 15:26:50.137 CQG WebAPI | WebSocket closed. | 2023-02-14 15:26:50.137 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-02-14 15:26:50.197 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-02-14 15:26:50.197 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-02-14 15:29:02.254 CQG WebSocket socket (1) | Closed. | 2023-02-14 15:29:02.254 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2023-02-14 15:29:32.262 |
| [2023-02-14 16:37:51] |
| John - SC Support - Posts: 36350 |
|
The following is the important line: CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. | 2023-02-14 15:26:50.048
As it states, you are not setup by your broker to be able to use Sierra Chart with CQG. You need to ask your broker about this and have them resolve it for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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