Support Board
Date/Time: Fri, 29 Nov 2024 12:37:06 +0000
Sierra chart data connection is down
View Count: 309
| [2023-02-13 15:09:22] |
| User298944 - Posts: 1 |
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My Sierra chart connection to data is down. See log below Created the DTC Protocol server. | 2023-02-13 14:03:46.268 DTC Protocol Server listening on port 11099. | 2023-02-13 14:03:46.287 Reading Internal Order ID file. | 2023-02-13 14:03:46.287 Reading Trade Orders file. | 2023-02-13 14:03:46.490 Reading Trade Positions file. | 2023-02-13 14:03:46.491 Reading Trade Account Data files. | 2023-02-13 14:03:46.492 UDPListener (1612). Port 22904 | Listening on UDP port 22904. | 2023-02-13 14:03:46.498 Software version: 2459 64-bit | 2023-02-13 14:03:46.498 Primary Thread ID: 14500 | 2023-02-13 14:03:46.498 Usage end date: 2023-03-03 | 2023-02-13 14:03:46.498 Enabled for: Advanced Features 2. | 2023-02-13 14:03:46.498 Enabled for: Sierra Chart Historical Data Service. | 2023-02-13 14:03:46.498 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-13 14:03:46.498 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-13 14:03:46.498 Enabled for exchange2: fairx_exchange.data | 2023-02-13 14:03:46.498 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-13 14:03:46.498 Current selected Data/Trading service: Interactive Brokers | 2023-02-13 14:03:46.498 Custom symbol settings values: disabled | 2023-02-13 14:03:46.498 Chart Update Interval: 10 | 2023-02-13 14:03:46.498 Intraday Data Storage Time Unit: 0 | 2023-02-13 14:03:46.498 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2023-02-13 14:03:46.498 2023-02-13 14:03:46 Local computer time in UTC | 2023-02-13 14:03:46.498 2023-02-13 14:03:46 Local computer time in SC Time Zone | 2023-02-13 14:03:46.498 2023-02-13 14:03:47 Server time in UTC | 2023-02-13 14:03:46.498 Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-02-13 14:03:46.498 Program path: C:\SierraChart\ | 2023-02-13 14:03:46.498 Data Files path: C:\SierraChart\Data\ | 2023-02-13 14:03:46.498 OS Version Number: 10.0 | 2023-02-13 14:03:46.499 Locale Setting: C | 2023-02-13 14:03:46.499 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-02-13 14:03:46.500 Allowed protected custom studies: | 2023-02-13 14:03:46.500 Crash reporter started: true | 2023-02-13 14:03:46.500 Created the DTC Protocol historical data server. | 2023-02-13 14:03:46.541 HD Server Manager | Listening on port 11098. | 2023-02-13 14:03:46.557 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2023-02-13 14:03:46.557 Received 5 login tokens. | 2023-02-13 14:03:46.742 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-02-13 14:03:46.773 Using Bid/Ask average for last trade price for GBP.USD-CASH-IDEALPRO | 2023-02-13 14:03:46.788 Using symbol data fast lookup vector | 2023-02-13 14:03:46.788 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-02-13 14:03:46.814 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-02-13 14:03:46.814 Symbol settings MD5 received. Request ID: 1. | 2023-02-13 14:03:48.396 Symbol settings are up-to-date for interactive_brokers.trading. | 2023-02-13 14:03:48.396 Interactive Brokers | Connecting to 127.0.0.1:7491 | 2023-02-13 14:03:52.844 IB TWS socket (1) | Creating socket. | 2023-02-13 14:03:52.844 IB TWS socket (1) | New receive buffer size: 5242880 | 2023-02-13 14:03:52.844 IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2023-02-13 14:03:52.844 Interactive Brokers | Sending API sign: API | 2023-02-13 14:03:53.394 Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2023-02-13 14:03:53.394 Service connection timed out. Will disconnect and retry. | 2023-02-13 14:04:52.843 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-02-13 14:04:52.843 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-02-13 14:04:52.843 IB TWS socket (1) | CloseSocket call. | 2023-02-13 14:04:52.859 Interactive Brokers | Failed to connect to the data and trade server. | 2023-02-13 14:04:52.859 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2023-02-13 14:04:52.859 * IB TWS socket (1) | Shutdown started. Waiting for graceful close. | 2023-02-13 14:04:52.871 Interactive Brokers | Disconnected. | 2023-02-13 14:04:52.871 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-02-13 14:04:52.871 Interactive Brokers | Connecting to 127.0.0.1:7491 | 2023-02-13 14:04:54.878 IB TWS socket (2) | Creating socket. | 2023-02-13 14:04:54.878 IB TWS socket (2) | New receive buffer size: 5242880 | 2023-02-13 14:04:54.878 IB TWS socket (2) | Connecting to IP: 127.0.0.1. | 2023-02-13 14:04:54.878 Interactive Brokers | Sending API sign: API | 2023-02-13 14:04:55.426 Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2023-02-13 14:04:55.427 Service connection timed out. Will disconnect and retry. | 2023-02-13 14:05:54.896 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-02-13 14:05:54.896 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-02-13 14:05:54.896 IB TWS socket (2) | CloseSocket call. | 2023-02-13 14:05:54.911 Interactive Brokers | Failed to connect to the data and trade server. | 2023-02-13 14:05:54.911 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2023-02-13 14:05:54.911 * Interactive Brokers | Disconnected. | 2023-02-13 14:05:54.911 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-02-13 14:05:54.911 IB TWS socket (2) | Shutdown started. Waiting for graceful close. | 2023-02-13 14:05:54.924 Interactive Brokers | Connecting to 127.0.0.1:7491 | 2023-02-13 14:05:56.930 IB TWS socket (3) | Creating socket. | 2023-02-13 14:05:56.930 IB TWS socket (3) | New receive buffer size: 5242880 | 2023-02-13 14:05:56.930 IB TWS socket (3) | Connecting to IP: 127.0.0.1. | 2023-02-13 14:05:56.930 Interactive Brokers | Sending API sign: API | 2023-02-13 14:05:57.494 Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2023-02-13 14:05:57.495 IB TWS socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-02-13 14:06:52.902 * IB TWS socket (1) | Socket gracefully closed by remote side. | 2023-02-13 14:06:52.902 IB TWS socket (1) | Closed. | 2023-02-13 14:06:52.902 Service connection timed out. Will disconnect and retry. | 2023-02-13 14:06:56.917 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-02-13 14:06:56.917 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-02-13 14:06:56.917 IB TWS socket (3) | CloseSocket call. | 2023-02-13 14:06:56.933 Interactive Brokers | Failed to connect to the data and trade server. | 2023-02-13 14:06:56.933 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2023-02-13 14:06:56.933 * IB TWS socket (3) | Shutdown started. Waiting for graceful close. | 2023-02-13 14:06:56.946 Interactive Brokers | Disconnected. | 2023-02-13 14:06:56.946 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-02-13 14:06:56.946 |
| [2023-02-13 16:34:19] |
| Sierra_Chart Engineering - Posts: 17226 |
|
You need to update Sierra Chart following these instructions: Software Download: Fast Update And also update TWS to this version: TWS version 10.20.1i Jan 18 2023 or higher. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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