Support Board
Date/Time: Fri, 29 Nov 2024 12:31:10 +0000
Configuration file size error
View Count: 326
| [2023-02-13 11:47:59] |
| User993440 - Posts: 16 |
|
Hi, I've received a similar error to this one: error and I've restored a backup file as per the instructions here Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File I've restarted SC and the live data for the symbol isn't feeding through and I'm seeing this message: 'Symbol settings not found for current service' and also a message that live data is not enabled which it should be according to the Active Service page. Can you help? Thanks |
| [2023-02-13 13:00:41] |
| Sierra_Chart Engineering - Posts: 17226 |
|
First thing to do is to translate the symbols using this command from the Edit menu: Edit Menu: Edit >> Translate Symbols To Current Service If there still is an issue: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-13 15:26:57] |
| User993440 - Posts: 16 |
|
Here's the log: Software version: 2459 64-bit | 2023-02-13 15:19:20.185 Primary Thread ID: 5028 | 2023-02-13 15:19:20.185 Usage end date: 2023-03-13 | 2023-02-13 15:19:20.185 Enabled for: Advanced Features 2. | 2023-02-13 15:19:20.185 Enabled for: Sierra Chart Historical Data Service. | 2023-02-13 15:19:20.185 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-13 15:19:20.185 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-13 15:19:20.185 Enabled for exchange2: CME | 2023-02-13 15:19:20.185 Enabled for exchange2: fairx_exchange.data | 2023-02-13 15:19:20.185 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-13 15:19:20.185 Current selected Data/Trading service: CQG WebAPI | 2023-02-13 15:19:20.185 Custom symbol settings values: enabled | 2023-02-13 15:19:20.185 Chart Update Interval: 500 | 2023-02-13 15:19:20.185 Intraday Data Storage Time Unit: 0 | 2023-02-13 15:19:20.185 Time Zone: +00:00:00 (UTC+00) | 2023-02-13 15:19:20.185 2023-02-13 15:19:20 Local computer time in UTC | 2023-02-13 15:19:20.185 2023-02-13 15:19:20 Local computer time in SC Time Zone | 2023-02-13 15:19:20.185 2023-02-13 11:44:12 Server time in UTC | 2023-02-13 15:19:20.185 Local computer UTC time and Server UTC time difference: 11 seconds. | 2023-02-13 15:19:20.185 Notice: Your computer's clock is off by 11 seconds. For help with this, press the 'Send for Analysis' button. | 2023-02-13 15:19:20.185 Program path: C:\SierraChart\ | 2023-02-13 15:19:20.185 Data Files path: C:\SierraChart\Data\ | 2023-02-13 15:19:20.185 OS Version Number: 6.3 | 2023-02-13 15:19:20.186 Locale Setting: C | 2023-02-13 15:19:20.186 DLLs: CandleTaper_64.dll, DivergenceDetector_64.dll, DynamicStopLoss_64.dll, EndedAuction_64.dll, ExahustionDetector_64.dll, gc5150_Studies_2417_64.dll, JoboPinch_64.dll, LinearRegressionLocation_64.dll, PivotLine_64.dll, PoorStructure_64.dll, PrevReferences_64.dll, ProfilePeriods_64.dll, ProfileValue_64.dll, ReconstructedTape_64.dll, sot.dll, sst_draw_imbalance_64.dll, sst_tsi_crossover_64.dll, StatisticsBubbles_64.dll, TickStatistics_64.dll, TWFX_FREE_64.dll, TWFX_FREE_SWS_64.dll, TWFX_FREE_ZZS_64.dll, TWFX_VDS_2151_64.dll | 2023-02-13 15:19:20.186 Allowed protected custom studies: TWFX_Free, zyp_app | 2023-02-13 15:19:20.186 Crash reporter started: true | 2023-02-13 15:19:20.186 CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-02-13 15:19:21.159 CQG WebSocket socket (2) | Closed. | 2023-02-13 15:19:21.159 File >> Disconnect selected. | 2023-02-13 15:19:45.606 CQG WebAPI | Sending Web API Logoff message. | 2023-02-13 15:19:45.617 CQG WebSocket socket (3) | CloseSocket call. | 2023-02-13 15:19:45.617 CQG WebSocket socket (3) | Max send buffers used during socket life: 3 | 2023-02-13 15:19:45.617 CQG WebSocket socket (3) | Max send buffer size during socket life: 309 | 2023-02-13 15:19:45.617 CQG WebSocket | WebSocket closed. | 2023-02-13 15:19:45.617 CQG WebAPI | WebSocket closed. | 2023-02-13 15:19:45.617 CQG WebAPI | Disconnected. | 2023-02-13 15:19:45.617 CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-02-13 15:19:45.618 CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2023-02-13 15:19:45.671 CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2023-02-13 15:19:45.671 CQG WebSocket socket (2) | Deleting network socket now after delay. | 2023-02-13 15:19:51.163 CQG WebAPI | Connecting to server api.cqg.com | 2023-02-13 15:19:57.343 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-02-13 15:19:57.343 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2023-02-13 15:19:57.344 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2023-02-13 15:19:57.344 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.17. | 2023-02-13 15:19:57.344 CQG WebSocket | Opening WebSocket. | 2023-02-13 15:19:57.399 CQG WebSocket | Sending WebSocket handshake. | 2023-02-13 15:19:57.399 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-02-13 15:19:57.560 CQG WebSocket | Server header | Connection: upgrade | 2023-02-13 15:19:57.560 CQG WebSocket | Server header | Sec-WebSocket-Accept: OwU8v1TcHRi2VB2CuEIJiQYYsEs= | 2023-02-13 15:19:57.560 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-02-13 15:19:57.560 CQG WebSocket | Server header | Upgrade: websocket | 2023-02-13 15:19:57.560 CQG WebSocket | Server header | | 2023-02-13 15:19:57.560 CQG WebSocket | Web socket state is now open. | 2023-02-13 15:19:57.560 CQG WebAPI | WebSocket connected. | 2023-02-13 15:19:57.560 CQG WebAPI | Sending market data logon message. | 2023-02-13 15:19:57.560 CQG WebAPI | Base Time: 2023-02-12T07:26:08. 2023-02-12 07:26:08 | 2023-02-13 15:19:57.690 CQG WebAPI | Logon successful. Session Token = WtBGrJXwHAeIvnMvA89Wi/8WA02melkrsrPxUeFTVts6eHOjG+5wdOiU0wgcehFnBJLzSDGEmWn | 2023-02-13 15:19:57.690 CQG WebAPI | Connected to server complete. | 2023-02-13 15:19:57.690 Triggering next historical data download in queue. | 2023-02-13 15:19:57.691 Triggering next historical data download in queue. | 2023-02-13 15:19:57.691 Triggering next historical data download in queue. | 2023-02-13 15:19:57.691 Triggering next historical data download in queue. | 2023-02-13 15:19:57.691 Updated verified funded futures trading account ending date to: 2023-03-15 15:19:57 | 2023-02-13 15:19:57.691 CQG WebAPI | Sending Trade Accounts request message. | 2023-02-13 15:19:57.699 No download requests in the queue to start downloads for. | 2023-02-13 15:19:57.699 No download requests in the queue to start downloads for. | 2023-02-13 15:19:57.699 No download requests in the queue to start downloads for. | 2023-02-13 15:19:57.699 No download requests in the queue to start downloads for. | 2023-02-13 15:19:57.699 CQG WebAPI | Brokerage name: AMP. Account Name: 145130 | 2023-02-13 15:19:57.802 Updated verified funded futures trading account ending date to: 2023-03-15 15:19:57 | 2023-02-13 15:19:57.802 CQG WebAPI | Sending collateral subscribe request. | 2023-02-13 15:19:57.802 Using symbol data fast lookup vector | 2023-02-13 15:19:57.924 CQG WebAPI | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-13 15:19:57.924 CQG WebAPI | Sending symbol resolution request for F.US.EPH23. ID: 422749 | 2023-02-13 15:19:57.924 CQG WebAPI | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-13 15:19:57.924 CQG WebAPI | Using primary service for historical data for F.US.EPH23 | 2023-02-13 15:19:57.924 Added historical Intraday data request for F.US.EPH23 to the queue. | 2023-02-13 15:19:57.924 Intraday data recording state for symbol F.US.EPH23 is set to download 'Pending'. | 2023-02-13 15:19:57.924 Triggering next historical data download in queue. | 2023-02-13 15:19:57.924 Delaying start of download for F.US.EPH23. | 2023-02-13 15:19:57.927 CQG WebAPI | Sending positions subscribe request. RequestID: 422750 | 2023-02-13 15:19:57.939 CQG WebAPI | Sending orders subscribe request. RequestID: 422751 | 2023-02-13 15:19:57.939 CQG WebAPI | Received symbol resolution report for symbol F.US.EPH23. Search Symbol: F.US.EPH23. Request ID: 422749. Contract ID: 1. | 2023-02-13 15:19:57.977 CQG WebAPI | Requesting market data for F.US.EPH23 | 2023-02-13 15:19:57.977 CQG WebAPI | Market data subscription for F.US.EPH23 was unsuccessful. Text: Real-time data subscription for instrument F.US.EP (corresponding to ID = 1) is not enabled. | 2023-02-13 15:19:58.080 Symbol Error - F.US.EPH23 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.EP (corresponding to ID = 1) is not enabled. | 2023-02-13 15:19:58.080 CQG WebAPI | Starting real-time market data updates for: F.US.DDH23. ID: 2 | 2023-02-13 15:19:58.159 CQG WebAPI | Sending symbol resolution request for F.US.DDH23. ID: 422752 | 2023-02-13 15:19:58.159 CQG WebAPI | Requesting security definition data for: F.US.DDH23. ID: 2 | 2023-02-13 15:19:58.159 CQG WebAPI | Starting real-time market data updates for: F.US.MESH23. ID: 3 | 2023-02-13 15:19:58.163 CQG WebAPI | Sending symbol resolution request for F.US.MESH23. ID: 422753 | 2023-02-13 15:19:58.163 CQG WebAPI | Requesting security definition data for: F.US.MESH23. ID: 3 | 2023-02-13 15:19:58.163 CQG WebAPI | Using primary service for historical data for F.US.MESH23 | 2023-02-13 15:19:58.163 Added historical Intraday data request for F.US.MESH23 to the queue. | 2023-02-13 15:19:58.163 Intraday data recording state for symbol F.US.MESH23 is set to download 'Pending'. | 2023-02-13 15:19:58.163 Triggering next historical data download in queue. | 2023-02-13 15:19:58.163 CQG WebAPI | Starting real-time market data updates for: FDAXZ21-EUREX. ID: 4 | 2023-02-13 15:19:58.169 CQG WebAPI | Sending symbol resolution request for FDAXZ21-EUREX. ID: 422754 | 2023-02-13 15:19:58.169 CQG WebAPI | Requesting security definition data for: FDAXZ21-EUREX. ID: 4 | 2023-02-13 15:19:58.169 Requesting market depth updates for: FDAXZ21-EUREX if supported. | 2023-02-13 15:19:58.169 Separate subscription for market depth updates not supported. FDAXZ21-EUREX | 2023-02-13 15:19:58.169 CQG WebAPI | Using primary service for historical data for FDAXZ21-EUREX | 2023-02-13 15:19:58.169 Added historical Intraday data request for FDAXZ21-EUREX to the queue. | 2023-02-13 15:19:58.169 Intraday data recording state for symbol FDAXZ21-EUREX is set to download 'Pending'. | 2023-02-13 15:19:58.169 Triggering next historical data download in queue. | 2023-02-13 15:19:58.169 CQG WebAPI | Using primary service for historical data for F.US.DDH23 | 2023-02-13 15:19:58.175 Added historical Intraday data request for F.US.DDH23 to the queue. | 2023-02-13 15:19:58.175 Intraday data recording state for symbol F.US.DDH23 is set to download 'Pending'. | 2023-02-13 15:19:58.175 Triggering next historical data download in queue. | 2023-02-13 15:19:58.175 CQG WebAPI | Received symbol resolution report for symbol F.US.DDH23. Search Symbol: F.US.DDH23. Request ID: 422752. Contract ID: 2. | 2023-02-13 15:19:58.218 CQG WebAPI | Requesting market data for F.US.DDH23 | 2023-02-13 15:19:58.218 CQG WebAPI | Received symbol resolution report for symbol F.US.MESH23. Search Symbol: F.US.MESH23. Request ID: 422753. Contract ID: 3. | 2023-02-13 15:19:58.221 CQG WebAPI | Requesting market data for F.US.MESH23 | 2023-02-13 15:19:58.221 CQG WebAPI | Received message: Requested symbol was not found. (Internal message: Symbol resolution error for FDAXZ21-EUREX: InvalidSymbol) | 2023-02-13 15:19:58.246 Symbol Error - FDAXZ21-EUREX is unknown, unavailable, or improperly formatted. Requested symbol was not found. (Internal message: Symbol resolution error for FDAXZ21-EUREX: InvalidSymbol) | 2023-02-13 15:19:58.246 CQG WebAPI | Market data subscription for F.US.DDH23 was unsuccessful. Text: Real-time data subscription for instrument F.US.DD (corresponding to ID = 2) is not enabled. | 2023-02-13 15:19:58.327 Symbol Error - F.US.DDH23 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.DD (corresponding to ID = 2) is not enabled. | 2023-02-13 15:19:58.327 CQG WebAPI | Market data subscription for F.US.MESH23 was unsuccessful. Text: Real-time data subscription for instrument F.US.MES (corresponding to ID = 3) is not enabled. | 2023-02-13 15:19:58.327 Symbol Error - F.US.MESH23 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.MES (corresponding to ID = 3) is not enabled. | 2023-02-13 15:19:58.327 HD Request # 27 | Downloading Intraday chart data for F.US.EPH23 to the file F.US.EPH23.scid. Service: cqg | 2023-02-13 15:19:58.766 HD Request # 27 | Download start date-time: 2023-02-13 09:01:07.000000. File last date-time: 2023-02-13 09:01:07.215004 | 2023-02-13 15:19:58.766 HD Request # 27 | Requesting historical Tick data. | 2023-02-13 15:19:58.766 HD Request # 27 | Error downloading historical Intraday data for F.US.EPH23. Instrument F.US.EP (corresponding to ID 1) is not allowed. Result=103. Num Quotes=0 | 2023-02-13 15:19:58.873 HD Request # 27 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPH23 | 2023-02-13 15:19:58.873 HD Request # 27 | Add time&sales data | Remembered last file record date-time: 2023-02-13 09:01:07.215004 | 2023-02-13 15:19:58.874 HD Request # 27 | Completion time: 0s. | 2023-02-13 15:19:58.874 HD Request # 27 | Intraday data download complete for F.US.EPH23. Unique request ID: 19 | 2023-02-13 15:19:58.874 Removing historical data download ID 19. | 2023-02-13 15:19:58.874 Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-13 15:19:58.874 Intraday chart data file opened for F.US.EPH23 | 2023-02-13 15:19:58.874 HD Request # 27 | Enabling Intraday chart updating for symbol. | 2023-02-13 15:19:58.874 Triggering next historical data download in queue. | 2023-02-13 15:19:58.874 HD Request # 28 | Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cqg | 2023-02-13 15:19:58.874 HD Request # 28 | Download start date-time: 2023-02-13 09:04:47.000000. File last date-time: 2023-02-13 09:04:47.527000 | 2023-02-13 15:19:58.874 HD Request # 28 | Requesting historical Tick data. | 2023-02-13 15:19:58.874 HD Request # 28 | Error downloading historical Intraday data for F.US.MESH23. Instrument F.US.MES (corresponding to ID 3) is not allowed. Result=103. Num Quotes=0 | 2023-02-13 15:19:58.977 HD Request # 28 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH23 | 2023-02-13 15:19:58.977 HD Request # 28 | Add time&sales data | Remembered last file record date-time: 2023-02-13 09:04:47.527000 | 2023-02-13 15:19:58.977 HD Request # 28 | Completion time: 0s. | 2023-02-13 15:19:58.977 HD Request # 28 | Intraday data download complete for F.US.MESH23. Unique request ID: 20 | 2023-02-13 15:19:58.977 Removing historical data download ID 20. | 2023-02-13 15:19:58.977 Real-time Intraday chart data file updates started for F.US.MESH23 | 2023-02-13 15:19:58.977 Intraday chart data file opened for F.US.MESH23 | 2023-02-13 15:19:58.977 HD Request # 28 | Enabling Intraday chart updating for symbol. | 2023-02-13 15:19:58.977 Triggering next historical data download in queue. | 2023-02-13 15:19:58.977 HD Request # 29 | Downloading Intraday chart data for FDAXZ21-EUREX to the file FDAXZ21-EUREX.scid. Service: cqg | 2023-02-13 15:19:58.977 HD Request # 29 | Performing multistage download. Downloading Minute data first. | 2023-02-13 15:19:58.977 HD Request # 29 | Download start date-time: 2022-08-11 15:19:58.000000. File last date-time: 2021-12-17 11:59:56.172000 | 2023-02-13 15:19:58.977 HD Request # 29 | Disabling Intraday chart updating for symbol. | 2023-02-13 15:19:58.977 HD Request # 29 | Error downloading historical Intraday data for FDAXZ21-EUREX. The symbol is unknown to the server. | 2023-02-13 15:19:58.977 HD Request # 29 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXZ21-EUREX | 2023-02-13 15:19:58.977 HD Request # 29 | Completion time: 0s. | 2023-02-13 15:19:58.977 HD Request # 29 | Intraday data download complete for FDAXZ21-EUREX. Unique request ID: 21 | 2023-02-13 15:19:58.977 Added historical Intraday data request for FDAXZ21-EUREX to the queue. | 2023-02-13 15:19:58.977 Triggering next historical data download in queue. | 2023-02-13 15:19:58.977 HD Request # 30 | Downloading Intraday chart data for FDAXZ21-EUREX to the file FDAXZ21-EUREX.scid. Service: cqg | 2023-02-13 15:19:58.977 HD Request # 30 | Rounding start date-time down to the minute: 2022-08-11 15:19:00.000 | 2023-02-13 15:19:58.977 HD Request # 30 | Download start date-time: 2022-08-11 15:19:00.000000. File last date-time: 00:00:00.000000 | 2023-02-13 15:19:58.977 HD Request # 30 | Error downloading historical Intraday data for FDAXZ21-EUREX. The symbol is unknown to the server. | 2023-02-13 15:19:58.977 HD Request # 30 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXZ21-EUREX | 2023-02-13 15:19:58.977 HD Request # 30 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2023-02-13 15:19:58.978 HD Request # 30 | Completion time: 0s. | 2023-02-13 15:19:58.978 HD Request # 30 | Intraday data download complete for FDAXZ21-EUREX. Unique request ID: 21 | 2023-02-13 15:19:58.978 Removing historical data download ID 21. | 2023-02-13 15:19:58.978 Real-time Intraday chart data file updates started for FDAXZ21-EUREX | 2023-02-13 15:19:58.978 Intraday chart data file opened for FDAXZ21-EUREX | 2023-02-13 15:19:58.978 HD Request # 30 | Enabling Intraday chart updating for symbol. | 2023-02-13 15:19:58.978 Triggering next historical data download in queue. | 2023-02-13 15:19:58.978 HD Request # 31 | Downloading Intraday chart data for F.US.DDH23 to the file F.US.DDH23.scid. Service: cqg | 2023-02-13 15:19:58.978 HD Request # 31 | Performing multistage download. Downloading Minute data first. | 2023-02-13 15:19:58.978 HD Request # 31 | Download start date-time: 2023-01-31 21:04:08.000000. File last date-time: 2023-01-31 21:04:08.976000 | 2023-02-13 15:19:58.978 HD Request # 31 | Disabling Intraday chart updating for symbol. | 2023-02-13 15:19:58.978 HD Request # 31 | Requesting historical Minute data. | 2023-02-13 15:19:58.978 HD Request # 31 | Error downloading historical Intraday data for F.US.DDH23. Instrument F.US.DD (corresponding to ID 2) is not allowed. | 2023-02-13 15:19:59.081 HD Request # 31 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.DDH23 | 2023-02-13 15:19:59.081 HD Request # 31 | Completion time: 1s. | 2023-02-13 15:19:59.081 HD Request # 31 | Intraday data download complete for F.US.DDH23. Unique request ID: 22 | 2023-02-13 15:19:59.081 Added historical Intraday data request for F.US.DDH23 to the queue. | 2023-02-13 15:19:59.081 Triggering next historical data download in queue. | 2023-02-13 15:19:59.081 HD Request # 32 | Downloading Intraday chart data for F.US.DDH23 to the file F.US.DDH23.scid. Service: cqg | 2023-02-13 15:19:59.081 HD Request # 32 | Rounding start date-time down to the minute: 2023-01-31 21:04:00.000 | 2023-02-13 15:19:59.081 HD Request # 32 | Download start date-time: 2023-01-31 21:04:00.000000. File last date-time: 00:00:00.000000 | 2023-02-13 15:19:59.081 HD Request # 32 | Requesting historical Tick data. | 2023-02-13 15:19:59.081 Chart #5 has tagged chart #10 for full recalculation. Chartbook: TicinoTrader_Iceberg-Detector_v2221.Cht | 2023-02-13 15:19:59.144 F.US.EPH23 Renko 5t #10 | Performing a full recalculation because it has been tagged. Chartbook: TicinoTrader_Iceberg-Detector_v2221.Cht | 2023-02-13 15:19:59.149 HD Request # 32 | Error downloading historical Intraday data for F.US.DDH23. Instrument F.US.DD (corresponding to ID 2) is not allowed. Result=103. Num Quotes=0 | 2023-02-13 15:19:59.330 HD Request # 32 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.DDH23 | 2023-02-13 15:19:59.330 HD Request # 32 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2023-02-13 15:19:59.330 HD Request # 32 | Completion time: 0s. | 2023-02-13 15:19:59.331 HD Request # 32 | Intraday data download complete for F.US.DDH23. Unique request ID: 22 | 2023-02-13 15:19:59.331 Removing historical data download ID 22. | 2023-02-13 15:19:59.331 Real-time Intraday chart data file updates started for F.US.DDH23 | 2023-02-13 15:19:59.331 Intraday chart data file opened for F.US.DDH23 | 2023-02-13 15:19:59.331 HD Request # 32 | Enabling Intraday chart updating for symbol. | 2023-02-13 15:19:59.331 Triggering next historical data download in queue. | 2023-02-13 15:19:59.331 No download requests in the queue to start downloads for. | 2023-02-13 15:19:59.331 Chart #1 has tagged chart #2 for full recalculation. Chartbook: TicinoTrader_Iceberg-Detector_v2221.Cht | 2023-02-13 15:19:59.341 F.US.DDH23 Renko 3t #2 | Performing a full recalculation because it has been tagged. Chartbook: TicinoTrader_Iceberg-Detector_v2221.Cht | 2023-02-13 15:19:59.349 Chart: F.US.DDH23 Renko 3t #2 Heikin-Ashi | Study: TWFX Volume Dots | Solaris - User Not Authorized for TWFX Volume Dot Studies | Please contact support@twofoxtrading.co.uk | 2023-02-13 15:19:59.435 * Chart: F.US.DDH23 Renko 3t #2 Heikin-Ashi | Study: Numbers Bars: Unfinished auction by Zyp free 2019 | You are not allowed to use this study | 2023-02-13 15:19:59.546 * Requesting market depth updates for: F.US.EPH23 if supported. | 2023-02-13 15:20:02.689 CQG WebAPI | Requesting market data including full depth for F.US.EPH23 | 2023-02-13 15:20:02.689 CQG WebAPI | Market data subscription for F.US.EPH23 was unsuccessful. Text: Real-time data subscription for instrument F.US.EP (corresponding to ID = 1) is not enabled. | 2023-02-13 15:20:02.798 Symbol Error - F.US.EPH23 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.EP (corresponding to ID = 1) is not enabled. | 2023-02-13 15:20:02.798 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-02-13 15:20:21.173 CQG WebSocket socket (1) | Closed. | 2023-02-13 15:20:21.173 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2023-02-13 15:20:51.176 |
| [2023-02-13 17:47:27] |
| Sierra_Chart Engineering - Posts: 17226 |
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There is a problem with the symbol settings. You need to disable the use of Custom Symbol Settings: Global Symbol Settings: Disabling Custom Symbol Settings And delete the custom symbols file. And translate the symbols with Edit >> Translate Symbols to Current Service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-13 17:48:10
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