Support Board
Date/Time: Tue, 26 Nov 2024 22:35:31 +0000
not all charts updating live
View Count: 1021
| [2014-06-10 14:35:40] |
| User31737 - Posts: 73 |
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Hi - On the chartbook I have open I am not getting all of the charts to update live. If I reload the charts that aren't updating, they wil draw up to that time, but not continue with live quotes. I have 3 charts in this chartbook: a 200 number of trades chart, and 2 intraday daily charts. At first the 200 number of trades chart was updating, and the dailies were not. I reloaded all and now the dailies are and the number of trades is not. I have copied and pasted the LOG here. The time and sales window is also behaving the same as the number of trades chart. Please tell me what I screwed up Software version: 1137 | 2014-06-10 09:28:39 Usage end date: 2014-07-01 | 2014-06-10 09:28:39 Enabled for: Advanced Features. | 2014-06-10 09:28:39 Enabled for: Advanced Features 2. | 2014-06-10 09:28:39 Enabled for: Sierra Chart Historical Data Service. | 2014-06-10 09:28:39 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-06-10 09:28:39 Active service: CTS T4 FIX | 2014-06-10 09:28:39 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-06-10 09:28:39 2014-06-10 09:28:39 Local computer clock time | 2014-06-10 09:28:39 2014-06-10 14:28:39 GMT time | 2014-06-10 09:28:39 2014-06-10 09:28:39 Time zone adjusted time | 2014-06-10 09:28:39 Time difference to server time: 0 seconds. | 2014-06-10 09:28:39 Program path: C:\SierraChart\ | 2014-06-10 09:28:39 Data Files path: C:\SierraChart\Data\ | 2014-06-10 09:28:39 OS Version Number: 6.1 | 2014-06-10 09:28:39 Checking for new symbol settings for cts | 2014-06-10 09:28:39 Symbol settings are up-to-date for cts | 2014-06-10 09:28:40 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-06-10 09:28:44 CTS FIX - Firm: straits | 2014-06-10 09:28:44 Resolved address fix.t4login.com to IP 69.44.110.106 | 2014-06-10 09:28:44 The network socket is connected. | 2014-06-10 09:28:44 Starting SSL connection on the socket. | 2014-06-10 09:28:44 SSL socket is connected. | 2014-06-10 09:28:44 CTS FIX: Sending the Logon message. | 2014-06-10 09:28:44 CTS FIX: Connected to data and trade server. FIX version: 4.3.6.0 | 2014-06-10 09:28:44 CTS FIX: Received Account List collateral report. | 2014-06-10 09:28:44 CTS FIX: Subscribing to account: 99* | 2014-06-10 09:28:44 CTS FIX: Received Account Update collateral report. | 2014-06-10 09:28:45 CTS T4 FIX - Starting real-time market data updates for: NQ.CME_20140600_NQM4.CME_Eq | 2014-06-10 09:28:48 HD Request # 2 - Downloading Intraday chart data for NQ.CME_20140600_NQM4.CME_Eq to the file NQ.CME_20140600_NQM4.CME_Eq.scid. Service: cts | 2014-06-10 09:28:48 HD Request # 2 - Download start Date-Time: 2014-06-10 09:21:58.0 | 2014-06-10 09:28:48 CTS FIX Historical Data - Connecting to Historical data server fix-chart.t4login.com:10443 | 2014-06-10 09:28:48 CTS T4 FIX - Starting real-time market data updates for: NQ.20140600.CME_Eq | 2014-06-10 09:28:48 Resolved address fix-chart.t4login.com to IP 69.44.110.227 | 2014-06-10 09:28:48 The network socket is connected. | 2014-06-10 09:28:48 Starting SSL connection on the socket. | 2014-06-10 09:28:48 SSL socket is connected. | 2014-06-10 09:28:48 CTS FIX Historical Data: Sending the Logon message. | 2014-06-10 09:28:48 CTS FIX Historical Data: Connected to Historical data server. | 2014-06-10 09:28:48 HD Request # 2 - Requesting historical Tick data for NQ.CME_20140600_NQM4.CME_Eq from 2014-06-10 00:00:00 to 2014-06-10 00:00:00 (US Central Time). | 2014-06-10 09:28:48 CTS T4 FIX: Sending security definition request for symbol NQ.20140600.CME_Eq | 2014-06-10 09:28:49 CTS T4 FIX: Received matching security definition for symbol NQ.20140600.CME_Eq. Subscribing to data. | 2014-06-10 09:28:49 CTS T4 FIX: Received 5 security definitions for underlying symbol NQ | 2014-06-10 09:28:49 HD Request # 2 - Receiving Intraday data for NQ.CME_20140600_NQM4.CME_Eq starting at 2014-06-09 17:00:00 | 2014-06-10 09:28:49 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-06-10 09:21:59 | 2014-06-10 09:28:49 HD Request # 2 - Total records received: 43874 | 2014-06-10 09:28:49 HD Request # 2 - Requesting historical Tick data for NQ.CME_20140600_NQM4.CME_Eq from 2014-06-11 00:00:00 to 2014-06-11 00:00:00 (US Central Time). | 2014-06-10 09:28:49 HD Request # 2 - Total records received: 43874 | 2014-06-10 09:28:49 HD Request # 2 - Requesting historical Tick data for NQ.CME_20140600_NQM4.CME_Eq from 2014-06-12 00:00:00 to 2014-06-12 00:00:00 (US Central Time). | 2014-06-10 09:28:49 HD Request # 2 - Received 43874 records from 2014-06-09 17:00:00 to 2014-06-10 09:28:48 (16.5 hours) and wrote 3022 records for NQ.CME_20140600_NQM4.CME_Eq | 2014-06-10 09:28:49 HD Request # 2 - Intraday download COMPLETE for NQ.CME_20140600_NQM4.CME_Eq. Completion time: 1s | 2014-06-10 09:28:49 Real-time Intraday chart data file updates started for NQ.CME_20140600_NQM4.CME_Eq | 2014-06-10 09:28:49 HD Request # 3 - Downloading Intraday chart data for NQ.20140600.CME_Eq to the file NQ.20140600.CME_Eq.scid. Service: cts | 2014-06-10 09:28:49 HD Request # 3 - Download start Date-Time: 2014-06-10 09:27:20.0 | 2014-06-10 09:28:49 HD Request # 3 - Requesting historical Tick data for NQ.20140600.CME_Eq from 2014-06-10 00:00:00 to 2014-06-10 00:00:00 (US Central Time). | 2014-06-10 09:28:49 CTS FIX: Requesting Open Orders for account: 99* | 2014-06-10 09:28:49 CTS FIX: Received Account List collateral report. | 2014-06-10 09:28:50 HD Request # 3 - Receiving Intraday data for NQ.20140600.CME_Eq starting at 2014-06-09 17:00:00 | 2014-06-10 09:28:50 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-06-10 09:27:21 | 2014-06-10 09:28:50 HD Request # 3 - Total records received: 43879 | 2014-06-10 09:28:50 HD Request # 3 - Requesting historical Tick data for NQ.20140600.CME_Eq from 2014-06-11 00:00:00 to 2014-06-11 00:00:00 (US Central Time). | 2014-06-10 09:28:50 HD Request # 3 - Total records received: 43879 | 2014-06-10 09:28:50 HD Request # 3 - Requesting historical Tick data for NQ.20140600.CME_Eq from 2014-06-12 00:00:00 to 2014-06-12 00:00:00 (US Central Time). | 2014-06-10 09:28:50 HD Request # 3 - Received 43879 records from 2014-06-09 17:00:00 to 2014-06-10 09:28:49 (16.5 hours) and wrote 446 records for NQ.20140600.CME_Eq | 2014-06-10 09:28:50 HD Request # 3 - Intraday download COMPLETE for NQ.20140600.CME_Eq. Completion time: 0s | 2014-06-10 09:28:50 Real-time Intraday chart data file updates started for NQ.20140600.CME_Eq | 2014-06-10 09:28:50 Socket closed. No error. | 2014-06-10 09:29:50 SSL shutdown indicates not able to send 'close notify'. | 2014-06-10 09:29:50 The SSL socket was shut down. | 2014-06-10 09:29:50 The SSL socket object has been freed. SSL state is now disconnected. | 2014-06-10 09:29:50 Socket has been shutdown and closed. | 2014-06-10 09:29:50 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2014-06-10 09:29:50 CTS FIX Historical Data: Disconnected. | 2014-06-10 09:29:50 Date Time Of Last Edit: 2014-06-10 14:47:07
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| [2014-06-10 15:25:11] |
| User31737 - Posts: 73 |
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I think I see what this is. These charts are not set to the new, updated date format.
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| [2014-06-10 16:23:01] |
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You do need to change the symbol format for charts that use this symbol: NQ.CME_20140600_NQM4.CME_Eq to: NQ.20140600.CME_Eq Refer to the instructions here: http://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html#ChangingChartSymbol Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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