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Date/Time: Mon, 21 Apr 2025 23:42:07 +0000

How to Post a Message for Support

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View Count: 342

[2023-02-10 16:42:49] #1 [Go To First Post]
sgne - Posts: 109
ø Date Time Of Last Edit: 2024-12-05 04:14:52

[2023-02-10 18:44:07] #2 [Go To First Post]
John - SC Support - Posts: 39395
The Spreadsheet will only be saved if you save the Chartbook. This also applies to the option for Auto-Saving the Chartbook. So one option is to turn off the Auto-Save Chartbook option. Refer to the following: General Settings Window: Auto-Save Chartbooks (Global Settings >> General Settings >> Charts >> Chartbooks) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-02-10 20:22:54] #4 [Go To First Post]
Sawtooth - Posts: 4209
I can confirm that the spreadsheet is saved even if you click No when asked to 'Save Any Changes...? when closing a chartbook. Even with Auto-Save Chartbooks set to No.

[2023-02-11 00:01:08] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 19290
There are Backups of spreadsheets made. Go to the /Backups subfolder in the Sierra Chart installation folder. You will have prior copies of your spreadsheet there. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-02-13 22:33:33] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 19290
At this point we are not sure, where the spreadsheet is being saved, other than when saving a Chartbook or the spreadsheet. We did look into this but could not identify any other place. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-02-14 00:32:22] #8 [Go To First Post]
Sawtooth - Posts: 4209
If you close a chartbook, and choose not to save it, the CHT is not saved, but the SCSS is saved. This shouldn't happen.

[2023-02-14 02:13:11] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 19290
We identified the issue. This will be resolved in the next release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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