Support Board
Date/Time: Mon, 21 Apr 2025 23:39:01 +0000
Orders Issue with Sierra
View Count: 375
| [2023-02-10 14:30:38] |
| steliosdrk - Posts: 15 |
|
Hi guys.Iam executing with Sierra thru CQG and Amp Broker. I have always open the order window. Today when i open the platform a limit order its placed at the current price which has the status "canceled" but it doesnt showing at the Charts. At the section "Last order action source" says "New order oroginated from external device.I have close and open sierra 3 times and its doing the same. Iam also on Trading Locked mode I have attached Photos for reference. Also i have contacted with Amp and i have no positions open. |
1.jpg| [2023-02-10 18:07:17] |
| John - SC Support - Posts: 39395 |
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Wherever the order came from it is Cancelled, which is why you are not seeing it anywhere. You really do not need to worry about it, except to understand where it originated from, since it did not come from Sierra Chart. Check with your broker for more information on the order.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-10 18:43:33] |
| steliosdrk - Posts: 15 |
|
I have closed and opened the program at least 5 times for testing and every time I open it a new Limit order is created at that exact time.Maybe its canceled due to that i have trading Locked.Ive already contacted the broker and they replied" We only see what c0mes in through order routing.sounds like a platform execution function"
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| [2023-02-10 19:05:04] |
| Sierra_Chart Engineering - Posts: 19290 |
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This order is coming from CQG. It is canceled. It is nothing you need to be concerned with. We simply cannot help with it further.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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